Landers McLarty Nissan of Huntsville - Service Center

This review isn't a direct reflection on Mr. Mashburn but a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July t a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July the hybrid battery failed, causing the ABS system to fail as well. We brought the vehicle into the service department because the hybrid battery was still covered under warranty. We were told that the ABS actuator had to be replaced but I questioned that finding because it is powered by the hybrid battery. We attempted to trade the Pathfinder in for a new SUV and had some obstacles in the beginning stages of the purchase so I reluctantly authorized the work to be done. After finding out we would be able to trade the vehicle in we found out from others employed by Landers McLarty Nissan that the hybrid batter was truly defective and they also claimed that the brakes were going bad and that it needed new tires. Yes, the hybrid battery had failed, as I originally told my service advisor who didn't seem to care, but the tires on the vehicle are less than a year old, and the brakes are all new. In the end we were stuck with a 2200 dollar repair bill that should've never happened in my honest opinion. Instead of using a diagnostic checker (which they charge over 100 dollars for) I troubleshot the problem on my own using schematics and my maintainer experience. The dealership paid half of this shop bill in order to close the deal on the new SUV purchase but I honestly feel I shouldn't have to pay the other half as I feel we were duped into having to replace the ABS actuator, which was confirmed by internal Landers McLarty Nissan employees when we purchased the new vehicle. We will pay our half of the bill as promised, but I feel that if you have a legitimate issue with your vehicle and think it may be covered under warranty that you bring it to a different mechanic for a second opinion before committing to their sales tactics in the service dept. I've left a very positive review for the sales team I worked with as they were phenomenal, but I strenuously believe you should seek service elsewhere. More

I wish there was a zero star rating. Every time I take my Mariano Platinum in I have issues and am mislead. Today they have it because it has a warning beep with no visual indication when I drive it. I went Mariano Platinum in I have issues and am mislead. Today they have it because it has a warning beep with no visual indication when I drive it. I went in to the counter and scheduled an oil change tire rotation and evaluation and repair of this issue. Five times have I gone over the same issue. All they’re interested in is selling me a new battery and windshield wipers. The last time I got wipers I was going to go to Auto Zone and buy lifetime warranties ones until they told me they’d give me lufetime. It’s just the principal. Aft five discussions they still haven’t test drove it. I guess I’ll have to take it to Decatur Al to get it evaluated and repaired. I’m livid again. More

trash service Have a "noise" coming from front end of my vehicle. 2017 versa with 23,500 miles, make an appointment to have it looked at, show up at my set time, se Have a "noise" coming from front end of my vehicle. 2017 versa with 23,500 miles, make an appointment to have it looked at, show up at my set time, service advisor asks me if im leaving the vehicle, i said i would wait, tells me hes unsure when my vehicle would be looked at. Why make an appointment? Ask to speak to Bill Mashburn, service manager, this guy is a real winner, he should learn to lead by example, manger is rude tells me thats to bad, I tell him I will let nissan know, Bill tells me go ahead, lol like he dont care. This is why I don't bring my vehicle to get serviced by these guys. Just like their 2 year free oil changes, ya if you can spare 2 hours of your day to get it. Never will use this dealership again, will drive to Decatur first. More

Bill Mashburn and his staff have always been so kind, helpful, and professional. They all go above and beyond to make sure that me and my family are taken care of. helpful, and professional. They all go above and beyond to make sure that me and my family are taken care of. More