Landers McLarty Ford of Fort Payne
Fort Payne, AL
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120,000 + mileage service, The service provided was Excellent. Our Service Advisor, Thor Slaton, is very knowledgeable, always courteous, professional and It is a pleasure to de The service provided was Excellent. Our Service Advisor, Thor Slaton, is very knowledgeable, always courteous, professional and It is a pleasure to deal with him. I would highly recommend Landers McLarty Ford for servicing your vehicle. More
Ran hard credit check without my permission I went in to buy a late model low mileage F150 they took my information down which was only to be used if they had a vehicle I wanted to seriously con I went in to buy a late model low mileage F150 they took my information down which was only to be used if they had a vehicle I wanted to seriously consider buying after the info then they did not even have a vehicle that fit my criteria to look at so I left I was in there maybe 15 min ok week later got notice on my phone that my credit score had dropped 11 points and when I checked to see what caused it Landers mclardy had did the hard credit check and I didn't even look at a truck there I called credit bureau and they said Landers could do a deletion I called three times and sales manager would not return my call so I called credit bureau again they gave me a number to call I did and guy answered and when I explained to him what had happened he said he would see what he could do to help but never got back with me so basically they are not a customer friendly dealership I WOULD NOT ADVISE ANYBODY TO DO BUSSINESS WITH THEM More
Van oil change I went in for an oil change with mailer advertising synthetic oil change for $29. Since I had a discount card for $20 off next service which I had rec I went in for an oil change with mailer advertising synthetic oil change for $29. Since I had a discount card for $20 off next service which I had received in February when I had some repairs made, I was expecting to get the service completed for about $9 after using discount. However, when my vehicle was ready and I went to pay, I was informed I could not use the discount on the advertised special. If I wanted to use the discount, the service was full price of $39, which ended up being $23 after the $20 discount deduction and taxes/fees added. Also, as a draw, on the mailer, there is a scratch off spot for extra "rewards", but you can't use that with any other discount or advertised price. Why even put it in the ad if you're not going to let customers use it. More
One Happy Customer I came to the service department on two separate occasions for recalls on my Fusion and Explorer. The service department was friendly upon arrival and I came to the service department on two separate occasions for recalls on my Fusion and Explorer. The service department was friendly upon arrival and completed the service in a timely manner. I would recommend this department and staff. More
Radio They ran several tests to see why radio wouldn't play occasionally, but couldn't find anything. Asked me to bring straight to them if it ever does They ran several tests to see why radio wouldn't play occasionally, but couldn't find anything. Asked me to bring straight to them if it ever does it again so they can find and fix issue More
Easiest car buying experience The sales team as awhile was super helpful. My salesman Christian was great. The sales managers Brayden coty and Weston not only helped me purchase a The sales team as awhile was super helpful. My salesman Christian was great. The sales managers Brayden coty and Weston not only helped me purchase a vehicle but guided my through the process with Christian to make it as easy as possible for me to make a sound decision to bug my new jeep More
Very helpful! Very impressed with the helpfulness in selecting vehicle but most importantly worked well with being mindful of my baking options and payment. Hospita Very impressed with the helpfulness in selecting vehicle but most importantly worked well with being mindful of my baking options and payment. Hospitable and caring. Attentive to my needs?? More
Purchase a commuter car My salesman David Terrell was very knowledgeable and helpful in putting me in a car that best fit my needs! He done everything he said he would and w My salesman David Terrell was very knowledgeable and helpful in putting me in a car that best fit my needs! He done everything he said he would and wasn't pushy at all ! I will be a repeat customer for sure! More
The Works! Thorr got me in and out quickly and efficiently and give me the best deal on my service as he could...he is always friendly and willing to help in eve Thorr got me in and out quickly and efficiently and give me the best deal on my service as he could...he is always friendly and willing to help in every way! More
Tire Rotation and Oil Change She was very very nice and helpful. Helpful and very very friendly. Very good service and i would reccomend the ford place to anyone known She was very very nice and helpful. Helpful and very very friendly. Very good service and i would reccomend the ford place to anyone known More