Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Service Department? My van was in the service repair shop in 2016, April 27 until May 18, a total of 22 days for transmission repair/replacement. When I picked it up and My van was in the service repair shop in 2016, April 27 until May 18, a total of 22 days for transmission repair/replacement. When I picked it up and began driving it, I noticed there was no difference in the process of changing gears. I drove it until this year and decided to have it rechecked before the 12 month warranty ends in may, 2017. I dropped it off February 6 and picked it up on February 21, for a total of 15 days. I received a call 2 days after drop off with the info that nothing could be found wrong but they were doing more tests to be sure. I received another call several days later that the tech needed to drive it home to see if he could detect anything. Fifteen days later I received a call that my van was ready to be picked up---nothing was wrong with it. This was after I've had to have a rental for 15 days. I would think they would have told me during the first 5 days they couldn't find anything wrong and I could pick it up and be given the option to let them check it out one more time before the warranty expires in May. This would have saved me 15 days of rental, which totaled $560...they gave me a $210 credit which left me owing $350. This has been a total nightmare from the day I dropped it off until the day I picked it up. The rental process is whole story by itself.....even from the phone call to set up a drop off time. I sent this review to Frank Williams, Operating Manager/General Manager with the thought that he might contact me, but have not heard anything. I have seen several complaints similar to mine, with no one receiving results. I am very dissatisfied with the service I have received, both times, and also very unhappy about the cost of the rental when I feel like my van was driven, parked, driven, parked and no one could determine what was wrong. Also, the mileage in and out is wrong....they have it recorded as 88,063 but my actual mileage when I received it back was 87,911. They told me they drove it more than 200 miles....does it seem like something is wrong with this info? By the way....my van is still giving me the same problem as it was before they "installed a new transmission" in 2016. The 12 month warranty on this transmission expires in May, 2017. I really think I've hit a dead end with this problem....I won't recommend this dealership to anyone and will tell everyone who is looking for a new vehicle that it will probably be ok as long as they never have to use the service department. More

Awful service-they actually kept my truck when balance paid I could not have had a worse experience. They kept my truck for a week for a warrantied service issue and then when I came to pick it up I kept the p I could not have had a worse experience. They kept my truck for a week for a warrantied service issue and then when I came to pick it up I kept the paperwork of which they had a copy and they would not give me back my truck unless I gave them the originals. I had to wait until the following Monday to pick up my truck. This was after they recommended services that another local Dodge Ram dealership said didn't need to be performed. And, when I finally got my truck back the suspension was messed up and it had to go back into another shop to be fixed. I only take my truck there because I purchased oil changes when I bought the truck so I had to, but I later learned that they sold me 6 additional oil changes (in addition to the 4 that I already had) that I did not need since I only leased the truck for 38 months or 45,600 miles and the suggested oil change intervals are only 10,000 miles on my EcoDiesel. Each time I am in there they try to sell me services that I dont need. Do not trust this dealership at all or any Landers McLarty Dealership. I spoke to one of their former service managers and he informed me that management pushes them to sell these services to hit their numbers or they will be fired which is what happened to my service guy I think. More

Trustworthy and honest Several times I have taken my Dodge Charger in for service and refuse to allow anyone other than Jim handle my car. He always ensures that my vehicle Several times I have taken my Dodge Charger in for service and refuse to allow anyone other than Jim handle my car. He always ensures that my vehicle is taken care of and that I am happy. He has gone above and beyond what I ever expected. Thank you Jim for ALL of your hard work, professionalism, dedication and HONESTY. I trust you with each and every one of our vehicles. I would also like to thank Wrenne Gillespie for all of her hard work and dedication to making me happy when I have had recall issues on my car-Wrenne is also a very trustworthy, professional, hard working honest employee @ Landers. It is refreshing to be able to take a vehicle in to be serviced (regular maintenance or recall) and be able to work with people like Jim & Wrenne. More

Service so bad I sold my car to avoid returning My experience at Landers McLarty Chrysler Dodge Jeep was so bad that I sold my car as soon as I got it back so I'd never have to repeat this experienc My experience at Landers McLarty Chrysler Dodge Jeep was so bad that I sold my car as soon as I got it back so I'd never have to repeat this experience. It was not a case of "one bad employee" or some kind of fluke. It was these three standard policies of both Chrysler and Landers. 1. *There is only one transmission technician.* The normal wait time for transmission work is 6-14 days, my experience being 15. There are no plans to hire more technicians and it is suggested that you call ahead and make an appointment. Unfortunately if your transmission breaks down at 45,000 miles and is not drivable you must wait those 6-14 (15) days without a car because... 2. *Even under manufacturer's warranty a rental car will not be issued until the diagnosis is complete.* So that's 6-14 (15) days before the technician can look at it and at least 1 day (for me it was 3-4 days) for the problem to be diagnosed. Once that happens a rental car will be covered by the manufacturer's warranty but... 3. *The number of days a rental car is covered is determined by the number of days the repair is estimated to take, not how long it actually takes.* The estimated time my repairs would take was 7 days. After that 7 days I asked for two more and they did allow me to keep the rental car for 9 days. After 9 days I had to return the car and wait and ADDITIONAL 8 DAYS for my car to be fixed. This is all normal. This is standard. I called corporate. This is how the service plan is laid out in whatever Jeep handbook is used to regulate service. My car was/is still under manufacturer's warranty and this was considered acceptable to Jeep. 33 days without my car. 24 days with no car. The good news is that Uber is quite nice in Huntsville! More

Chirstina was awesome Thank you Christina for a great service experience! You made my day with your charming smile and genuine personality! You made my day on Nov 18th Thank you Christina for a great service experience! You made my day with your charming smile and genuine personality! You made my day on Nov 18th More