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Landers McLarty Dodge Chrysler Jeep Ram - Service Center
Huntsville, AL
148 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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148 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center
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June 20, 2017
Customer Service and support response Landers/McClardy believes in making all customers happy when dealing with their Service Department and will go the extra mile to solve and problems. Landers/McClardy believes in making all customers happy when dealing with their Service Department and will go the extra mile to solve and problems. When we had a difficult care repair with them, and some communication issues, the Service Manager went out of his way to try and resolve our issues. We were concerned that our repair was overly expensive, took too long, and we felt we were not treated with understanding or concern or had good communication with our service representative. The Service Manager personally talked with us to resolve our issues and we were satisfied with the results. More
by Patricia R. Campbell
Employees Worked With
Jeremy James, Ed Anderson
June 20, 2017
Outstanding and timely Service Derek and the mechanical team work to identify the things my Ram 1500 needed serviced, they recognized my needs and ensured that I was able to get on Derek and the mechanical team work to identify the things my Ram 1500 needed serviced, they recognized my needs and ensured that I was able to get on RSA to work with my customer's while my truck was being serviced. The Shuttle Service and driver should also be commended. Their ability to get on RSA was key to my needs. I thank everyone More
by cougarxray
Employees Worked With
Derek Smith
June 01, 2017
Ram 2500 safety recall - air bag replacement The dealership performed a recent safety recall on my 2005 Ram 2500 4x4. The service was done in a very resonable amount of time and I ws notified pro The dealership performed a recent safety recall on my 2005 Ram 2500 4x4. The service was done in a very resonable amount of time and I ws notified promptly when it was finished. Best service department I have been to for my truck! While waiting, I discussed the possibility of a new truck purchase with a very knowledgeable sales associate. More
by Agl5896
Employees Worked With
Jeremy R James - 5 stars, Nichole Lewis
April 05, 2017
Awesome service center!! I hate entering any automotive shop but the culture is different here lately. Friendly and honest feel to it is the best description. Support this fac I hate entering any automotive shop but the culture is different here lately. Friendly and honest feel to it is the best description. Support this facility!! Thank you Landers service dept. More
by Bobby
Employees Worked With
Matt Hutson, Derek Smith, Jim Hartman, Edward Anderson, Bethany Honey
March 22, 2017
My Service at Landers McLarty Dodge My last service visit at Landers McClarty Dodge was amazing. My service team advisor, Mr. Edward Anderson made sure that I was good to go when it came My last service visit at Landers McClarty Dodge was amazing. My service team advisor, Mr. Edward Anderson made sure that I was good to go when it came to my oil change and multi-point inspection. If I could grade him on a scale for customer service I will grade him an A ++++. I feel most comfortable bringing my Dodge Challenger to this service advisor anytime. I look forward to my next visit and I also will recommend him to any of my fellow Lander Mclarty Dodge Chrysler Jeep Customers. More
by Aamugrad
Employees Worked With
Edward Anderson
March 14, 2017
Service Department? My van was in the service repair shop in 2016, April 27 until May 18, a total of 22 days for transmission repair/replacement. When I picked it up and My van was in the service repair shop in 2016, April 27 until May 18, a total of 22 days for transmission repair/replacement. When I picked it up and began driving it, I noticed there was no difference in the process of changing gears. I drove it until this year and decided to have it rechecked before the 12 month warranty ends in may, 2017. I dropped it off February 6 and picked it up on February 21, for a total of 15 days. I received a call 2 days after drop off with the info that nothing could be found wrong but they were doing more tests to be sure. I received another call several days later that the tech needed to drive it home to see if he could detect anything. Fifteen days later I received a call that my van was ready to be picked up---nothing was wrong with it. This was after I've had to have a rental for 15 days. I would think they would have told me during the first 5 days they couldn't find anything wrong and I could pick it up and be given the option to let them check it out one more time before the warranty expires in May. This would have saved me 15 days of rental, which totaled $560...they gave me a $210 credit which left me owing $350. This has been a total nightmare from the day I dropped it off until the day I picked it up. The rental process is whole story by itself.....even from the phone call to set up a drop off time. I sent this review to Frank Williams, Operating Manager/General Manager with the thought that he might contact me, but have not heard anything. I have seen several complaints similar to mine, with no one receiving results. I am very dissatisfied with the service I have received, both times, and also very unhappy about the cost of the rental when I feel like my van was driven, parked, driven, parked and no one could determine what was wrong. Also, the mileage in and out is wrong....they have it recorded as 88,063 but my actual mileage when I received it back was 87,911. They told me they drove it more than 200 miles....does it seem like something is wrong with this info? By the way....my van is still giving me the same problem as it was before they "installed a new transmission" in 2016. The 12 month warranty on this transmission expires in May, 2017. I really think I've hit a dead end with this problem....I won't recommend this dealership to anyone and will tell everyone who is looking for a new vehicle that it will probably be ok as long as they never have to use the service department. More
by belowe1
Employees Worked With
Derek Smith
February 15, 2017
Awful service-they actually kept my truck when balance paid I could not have had a worse experience. They kept my truck for a week for a warrantied service issue and then when I came to pick it up I kept the p I could not have had a worse experience. They kept my truck for a week for a warrantied service issue and then when I came to pick it up I kept the paperwork of which they had a copy and they would not give me back my truck unless I gave them the originals. I had to wait until the following Monday to pick up my truck. This was after they recommended services that another local Dodge Ram dealership said didn't need to be performed. And, when I finally got my truck back the suspension was messed up and it had to go back into another shop to be fixed. I only take my truck there because I purchased oil changes when I bought the truck so I had to, but I later learned that they sold me 6 additional oil changes (in addition to the 4 that I already had) that I did not need since I only leased the truck for 38 months or 45,600 miles and the suggested oil change intervals are only 10,000 miles on my EcoDiesel. Each time I am in there they try to sell me services that I dont need. Do not trust this dealership at all or any Landers McLarty Dealership. I spoke to one of their former service managers and he informed me that management pushes them to sell these services to hit their numbers or they will be fired which is what happened to my service guy I think. More
by Scott Gray
Employees Worked With
Service manager - I have a video of him but dont know his name.
February 07, 2017
Completely dissatisfied! I have never had a good experience with Landers but gave them the benefit of the doubt and went there for my oil change, New brakes, service of my roa I have never had a good experience with Landers but gave them the benefit of the doubt and went there for my oil change, New brakes, service of my roaters, tire rotation, recall and lifegate malfunction. The day I got my car by there were a few minor malfunctions. The lifegate could issue could not be duplicated. Oil life wasn't reset. All fluids were not checked and topped off, as the day after my windshield wiper fluid light came on. Minor things so nothing to complain about. Until tonight while I was in my way home from a 10 hour day and my car started making a horrible noise which made me pull over, once the issue was voiced to a mechanic and he attempted to drive it. It was realized that all lug nuts on the driver side tire but one was loose and could be threaded by using you fingers only. The thought of what could have potentially happened had the tire come off instead of just making a horrible noise which prompted me to pull over. This could have resulted in a crash. Lets thank God it didn't. However, I will NEVER be back to Landers, as the service each and every time gets worse and worse. This is completely irresponsible and by far the worst place I have been too. I will be sure to spread the word of what has happened and stronly recommend that nobody use Landers for anything. More
by Ash
Employees Worked With
Edward Anderson
December 20, 2016
Best experience I am a first time car buyer and the team at landers mcclarty dodge of Huntsville made that experience special to me. My salesman Shaft was very patien I am a first time car buyer and the team at landers mcclarty dodge of Huntsville made that experience special to me. My salesman Shaft was very patient with me in making sure I made the best possible investment on myself. The service team was very perfessional and I would always recommend this dealership to anyone looking to purchase any vehicle for the first time. Also I did not his name under the service list but Mr. Scott Dexter was very professional with handling all my service needs for my 2016 Dodge Challenger More
by Aamugrad
Employees Worked With
Scott Dexter, Michael Brantley, Shaft Muhammad
December 03, 2016
Trustworthy and honest Several times I have taken my Dodge Charger in for service and refuse to allow anyone other than Jim handle my car. He always ensures that my vehicle Several times I have taken my Dodge Charger in for service and refuse to allow anyone other than Jim handle my car. He always ensures that my vehicle is taken care of and that I am happy. He has gone above and beyond what I ever expected. Thank you Jim for ALL of your hard work, professionalism, dedication and HONESTY. I trust you with each and every one of our vehicles. I would also like to thank Wrenne Gillespie for all of her hard work and dedication to making me happy when I have had recall issues on my car-Wrenne is also a very trustworthy, professional, hard working honest employee @ Landers. It is refreshing to be able to take a vehicle in to be serviced (regular maintenance or recall) and be able to work with people like Jim & Wrenne. More
by Legalgirl1
