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Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Huntsville, AL

2.3
148 Reviews

148 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center

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August 08, 2018

Awesome Service from Landers McClarty Dodge Chrysler Jeep I own a 2011 Jeep Wrangler Unlimited which was purchased from Landers McClarty dealership. The service after the sale is fantastic! My service advis More

by bamajeepney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Alexandria, Derek Smith, Muhand Ahmed
Aug 11, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Thank you for taking the time to give us a five star review for our service department. We'll share your review with Derrick and our team. We appreciate the review and your continued business!

June 26, 2018

good experince i gave the because the service i recieved was really good and the service representemative got to me a timely manner and he knew my name from memory o More

by 9311Dogg2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Smith
Jun 29, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Thank you for the nice review of our service department. We'll share with our team!

June 14, 2018

Waiting too long just be helped and pick up your car. The service department needs to be more attentive and make the customer feel welcome. Nothing is worse than being ignored when you walk into the serv More

by carperson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
Jun 14, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Our deepest apologies for the lack of attentiveness. Our goal is to provide the fastest, most dependable service to every customer. I assure you we are working everyday to improve your experience anytime we have the opportunity to serve you. I would like to discuss the details of your visit further, if possible, at your convenience. Please give me a call at (256)864-7443 and I assure you I will use your information to fix the arrival process in our service department. Thank You, Matt Hutson Service Director

May 20, 2018

Trade in 2017 to a 2018 Had a fantastic experience. Went to get my 2017 jeep serviced and left with the 2018 only took about an hour and a half salesman was great very effic More

by Rothjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Bridges
Jun 07, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Thank you for your business and review!

April 11, 2018

Service This has been one of my worst experiences with any service department ever. I guess they won't allow a zero. I purchased a 2016 Grand Cherokee a yea More

by Charles R.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy James, Robert Dosey
March 30, 2018

You need an engine I was not satisfied with the service. They told me one thing was wrong with the car and just guessed at how to repair it, leading to my having to purc More

by wannabemechanic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Hutson, Derek Smith, Edward Anderson
January 27, 2018

Terrfic staff. Very impressive. Great job on repairs. Edward Anderson (service manager) Haley Glover (service) Names to remember for great representatives of Landers McLarty company/Brand. What an aweso More

by TerriBoyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Glover , Edward Anderson, Haley Vaughn
Feb 06, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Wow, thank you so much for the kind words and the 5 star review! We'll share this with our staff!

January 25, 2018

Incompetent service My vehicle spends more time at your dealership service department than it does in my care. My husband and I have had to bring my vehicle to you all co More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Smith, Michael Smith
Feb 06, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Thank you for letting us know about your visit. You comments have been shared with our service director for review and follow-up.

January 24, 2018

OIL CHANGE EVER HELPFUL AND NICE ALL ABOUT THE CUSTOMER. I WOULD TELL ALL MY FRIENDS TO GO SEE MR. HALE. FOR ANY SERVICE THEY NEED. THANK YOU. More

by RECLOZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hale
January 13, 2018

Not too Happy The mechanics does not seem to know what they are doing sometimes you bring your car in to have one thing repaired and you leave something else is mes More

by Howell1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont Remember
Jan 15, 2018 -

Landers McLarty Dodge Chrysler Jeep Ram responded

I’m sorry to hear you are having issues after your service visit. It is our goal to go above and beyond your expectations each time you visit us. Please allow me the opportunity to correct any issues you are having, and allow me to discover where we failed, so that we can improve. I can be contacted at (256) 864-7443 or mhutson@landersmclartydcj.com.

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