Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Was in for service today 1/27/20 ,DeJaun was my service advisor. Couldn't ask for a more concerned respectful person. Service was great and my rebel pick up truck is back in A1 order. advisor. Couldn't ask for a more concerned respectful person. Service was great and my rebel pick up truck is back in A1 order. More

**ZERO STARS IF IT WAS AN OPTION**The Service is **ZERO STARS IF IT WAS AN OPTION** The Service is terrible. I dropped car off around 8am on Friday morn explaining I bought car in Nashville where I **ZERO STARS IF IT WAS AN OPTION** The Service is terrible. I dropped car off around 8am on Friday morn explaining I bought car in Nashville where I currently reside. Check engine light is on while on my way to Alabama. Called back around noon for an update and was told they just took car back and starting diagnostic testing. Called back around 4:30pm (since no update) and told still testing and would give me a call back. "Service Advisor" calls back shortly after 5 advising the tech would not be able to finish and if I could leave overnite and keep the loaner vehicle another day. I agreed and went to grab a few personal items out of car. While there, I inquire on what testing or results were found thus far... Well the tech haven't started on my car but it's his first car in the morning. (So she basically lied when I called around noon) Saturday morning I call around 11am as I have not heard anything. I was told they are doing smoke test which takes about an hour. I call back around 2:30 as they close at 4pm on Sat to find out the tech assigned to my car was pulled to another car to do a fuel pump!! So she calls back around 3:45 with good news and bad news... Another tech checked it out and found problem, but part not in stock and would take about 2 business days. Good news, It wont cost be anything because it's under warranty. Hmmm that isn't good news as I already knew it would be covered. I bought the car a week and a half ago. I did not have time to go oick up car before shop closed at 4pm. End of story I took off of work and picked up my car Monday and came back to Nashville's Chrysler dealership. They ordered part and will schedule an appt when it comes in or next day (whichever is best for me). I will never do business, refer, recommend or suggest anyone dealing with Landers McLarty. Time wasted and very disappointed. More

The sales and service departments both are great. Very pleased with the attention to detail. My car had to stay all day so the shuttle service was especially good to utilize. pleased with the attention to detail. My car had to stay all day so the shuttle service was especially good to utilize. More

There are some people at Landers McLarty Dodge who are really concerned about moving us customers through the process. Kenny Owens and Derek Smith helped me to get what I needed done. really concerned about moving us customers through the process. Kenny Owens and Derek Smith helped me to get what I needed done. More

Professional Blake took care of the problem, he explained the problem, he explained the price and gave me the option of using Sunbit to pay for the maintenance, wh Blake took care of the problem, he explained the problem, he explained the price and gave me the option of using Sunbit to pay for the maintenance, which I did. More

This dealership has the worst service I ever have seen. They also falsified maintenance and required repairs. Won't even put air in my tires. They also falsified maintenance and required repairs. Won't even put air in my tires. More

Great seervice and follow-up Blake, the Service Advisor, kept me informed of the status of my vehicle during the repairs and ensured that all my questions were answered. Chris, t Blake, the Service Advisor, kept me informed of the status of my vehicle during the repairs and ensured that all my questions were answered. Chris, the Technician, took time to personally explain the problems and repairs that he had completed. He also went for a test drive with me to ensure things were functioning correctly. Derek, the Service Manager, provided assistance in ensuring that my vehicle was promptly scheduled for service and followed up daily on the progress of the service. While my vehicle's problem was an electrical gremlin they all stayed on top of things and got the repairs completed in a timely manner. More

Customer Service Great customer Service! Derek and the team have been helpful and friendly every time I’ve been up there. We have two Jeeps and both will continue to Great customer Service! Derek and the team have been helpful and friendly every time I’ve been up there. We have two Jeeps and both will continue to go there for our work. Thanks! If you are buying one though. Ask for Willie! More

Excellent Service Ron is amazing. I had a Grand Cherokee that had an issue and Ron took great pride is trying to find the issue and always kept me informed of the stat Ron is amazing. I had a Grand Cherokee that had an issue and Ron took great pride is trying to find the issue and always kept me informed of the status. He really cared about me and getting my car fixed and there are not many people nor car dealerships that really take that pride in their work in more! Thank you Ron for being so diligent and amazing! Landers McLarty has an amazing employee in you! More

Not Always Perfect, but Customer Sewrvice makes up for it I have had my Jeep in the service department several times. 95% of the time everything goes fine, from oil changes to warranty repair work to lift wor I have had my Jeep in the service department several times. 95% of the time everything goes fine, from oil changes to warranty repair work to lift work etc etc. In the 5% time that it isn't perfect, Derek Smith goes out of his way to "fix" it or make sure I am happy all together. At the time when I am frustrated about it, of course I do not see it that way, but in the end I am more than taking care of by Derek and everyone else at LMDCJ. With that, there is no where else I take my Jeeps to other than them. Heck I haven't ever in my life been anywhere that doesn't make some kind of a mistake, but their customer service is above all and more than makes up for it. More