Landers McLarty Dodge Chrysler Jeep Ram - Service Center

At 44000 miles a $1000 repair for a water leak. Said it was wear and tear, which is covered by 3 yr 36000 warranty, but not 5 yr 50000. Leak was transmission heater line. Poor design. My last Dodge Said it was wear and tear, which is covered by 3 yr 36000 warranty, but not 5 yr 50000. Leak was transmission heater line. Poor design. My last Dodge. More

We took my Dodge Ram Truck in for just an oil change & tire rotation on Sat.,5/28. It started shutting down the very next day, on Sun. 5/29..tried calling Service Dept for entire week..left messages, emai tire rotation on Sat.,5/28. It started shutting down the very next day, on Sun. 5/29..tried calling Service Dept for entire week..left messages, emails, etc..finally had to go back in person without the vehicle on Sat. 6/4 to speak to Service Dir. ,Ron Holby. He assured me they would take care of it. I had it towed in at my own expense on Mon 6/6/22.. received call from Service Advisor (Hannah Mann) no space available and the Tech was going on vacation on Fri ..the vehicle was sitting there for the next three weeks 6/6-24/2022. I was without a vehicle for a total of four (4) weeks after receiving a reg "oil change". (We had no problems before this service)I did receive a call saying it would cost me $900.00 to perform a diagnostic test to find the problem. I asked to speak to the Service Manager and was told he would call me right back...I'm still waiting! I also sent an email request to the owner, Frank Williams and received no response. Finally had to call service dept on Friday 6/24/22 and had my truck towed (yet again at my own expense)to another shop in town. It took them ONE DAY to repair the problem and $380.00! I will never use this location to service my Dodge Ram Truck ever again! Awful service and very unprofessional!! I'm very disappointed in the type of service I received after being a loyal customer for over ten (10) years....but NEVER AGAIN!!!! More

Landers McLarty is a company that only cares about the sale and you giving them a good review something they will ask for repeatedly. Buy the service plan - you will still be inundated with emails aski sale and you giving them a good review something they will ask for repeatedly. Buy the service plan - you will still be inundated with emails asking you to buy the service plan. Try to confirm when you need to take it in for the first service - don't bother calling their service department because they are rude and unhelpful, you are much better looking online for another dealer's website recommendation. Ask at the parts department because you are having a hard time working out the correct part number for a seat cover - don't bother they will give you the part number to replace the seat and then tell you, you are probably better off buying online. And heaven forbid anything actually goes wrong with your vehicle because the bunch of clowns are the least technical car mechanics I've ever had the misfortunate to encounter. Seriously, your truck can be sat in their parking lot for over 24hours and they can't even acknowledge receipt because apparently, that isn't part of their protocol. And if something drains your battery absolutely stone dead don't expect them to be able to tell you why, offer you a loaner, or even go to the inconvenience of dropping your car back at your home for you. This company then wouldn't know customer service and effective communication if it slapped them in the face. Honestly, I'm fairly certain they've labeled me as the issue when a simple online search and some customer training would do them the world of good. Shame on me though for not actually doing my own search before buying from this company. https://www.ramforumz.com/threads/mysterious-electrical-drain-overnight-dead-battery.218413/ More

My car has been in the service department for two weeks , everytime I call up there I can’t speak to anyone. I have to drive 15 miles to find out my tech took the day off , the service manger will not tak , everytime I call up there I can’t speak to anyone. I have to drive 15 miles to find out my tech took the day off , the service manger will not take my calls. This is the worst customer service I’ve ever experience More

I came in a few months ago very upset with my last visit. My advisor, Victoria, was so friendly and helpful. She explained all of the work to me in a way I could understand. I would definitely recommend Vict My advisor, Victoria, was so friendly and helpful. She explained all of the work to me in a way I could understand. I would definitely recommend Victoria as well as Landers McLarty! More

I was just getting my oil change and had no intentions of purchasing a new vehicle. But with Anna‘s bright smile cheerful attitude she talked me into it. The dealership is blessed to have her; they all shoul purchasing a new vehicle. But with Anna‘s bright smile cheerful attitude she talked me into it. The dealership is blessed to have her; they all should be like her! More

This place is the worst! Corporate needs to get involved and either hire better management or shut them down! Do not go there and waste your time. Poor customer service! Lack of communication and they get j and either hire better management or shut them down! Do not go there and waste your time. Poor customer service! Lack of communication and they get jealous if you haven’t purchased your vehicle from them. More

Ian Kelly has been great. Very helpful, this morning you phone tagged me all over the place and I got nothing. But IAN kelly jumped in even though he was busy to help us, thanks Ian. phone tagged me all over the place and I got nothing. But IAN kelly jumped in even though he was busy to help us, thanks Ian. More