Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Recent Experience Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All w Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All we heard upon vehicle purchase was to maintain our vehicle maintenance log and we did this devotedly. Our lifetime warranty was voided regardless. At year six we started experiencing transmission issues. Thinking it would be covered under warranty, we took the Jeep to Derek Smith for service. He kindly and thoroughly explained the warranty issues. Without having to ‘make a scene’ as I have witnessed so many times in the Service Department, he offered his services to begin the process of our warranty reinstatement. In short, Derek Smith had our warranty reinstated in a matter of days. So often service representatives such as Mr. Smith deal with irate customers showing their butts in displeasure of their experience(s). We were completely satisfied with our experience and will request future services with him. For such a short guy, Derek Smith towers above the rest in customer service! Those whom have had the pleasure in meeting him will understand my levity. More

awesomepeople I was not there to buy a new vehicle but. Phillip was very understanding of my situation he helped me lower my payment and put me in a new vehicle I I was not there to buy a new vehicle but. Phillip was very understanding of my situation he helped me lower my payment and put me in a new vehicle I will definitely recommend any one who has been done wrong in the past to go see him if I had 10 thumbs they would all be up!!! More

Service Was glad they could get my car in to figure out what was wrong with it on Saturday, May 24th. When I first called before speaking to the Service Mana Was glad they could get my car in to figure out what was wrong with it on Saturday, May 24th. When I first called before speaking to the Service Manager that it would be over a week before they would be able to diagnose the issue. More

Repairs Great service. Was kept informed of cost and time throughout the process. Derek kept me informed all the time my car was in the shop. Great service. Was kept informed of cost and time throughout the process. Derek kept me informed all the time my car was in the shop. More

Best dealership experience i've ever had These guys are great. Brought my PT Cruiser in for a complex electrical problem...replace the TIPM. The customer service adviser, Brent Stremel sche These guys are great. Brought my PT Cruiser in for a complex electrical problem...replace the TIPM. The customer service adviser, Brent Stremel scheduled me for an appointment and took the car at the appointed time. The repair was done expertly the first time and i know i can trust these folks to help me in the future. The repair was also about half what i would have been charged in Georgia in my hometown. Great experience! Thanks, Guys! More

Jim took care of the issue and resolved it quickly. The door lock went bad and it had to be ordered. Jim is an excellent employee. I have used this dealership for years and have found them to be fair and door lock went bad and it had to be ordered. Jim is an excellent employee. I have used this dealership for years and have found them to be fair and very knowledgeable. More

While no one wants to have their vehicle serviced, it is good to know that Landers McLarty has a knowledgeable staff to take care of the needs required. The service advisors have always taken care of me an good to know that Landers McLarty has a knowledgeable staff to take care of the needs required. The service advisors have always taken care of me and keep me updated on the progress of my repairs. More

My advisor Shane was very polite and informative. She did a great job and i would request her again. She explained to me what the technician was doing to my vehicle. did a great job and i would request her again. She explained to me what the technician was doing to my vehicle. More

Jim Hartman is to be commended for his friendly and helpful customer service. We have had several issues with our Jeep since purchase, and Jim has worked to successfully resolve these for us in a very helpful customer service. We have had several issues with our Jeep since purchase, and Jim has worked to successfully resolve these for us in a very professional and caring manner. More