Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Service Experience A few glitches but the dealer had made everything right. At first I gave the Dealer a poor rating but after looking into the situation I found that t A few glitches but the dealer had made everything right. At first I gave the Dealer a poor rating but after looking into the situation I found that there were circumstances that created the problem I had and those have been worked out with the Service Manager. More

CM NOT AS GOOD AS INTERNET PORTRAYED I Purchased my RAM 1500 in 2011 from Landers McLarty. Hear is what I have been unhappy about. The first issue was when I purchased the truck I stipu I Purchased my RAM 1500 in 2011 from Landers McLarty. Hear is what I have been unhappy about. The first issue was when I purchased the truck I stipulated that I was buying the truck to pull a trailer of about 8,000 pounds. The salesman recommended the 1500 Crew Cab with the Hemi. While the engine has more than enough power, when I first pulled a U-haul car trailer and 58 Thunderbird both weighing about 6090 pounds. I was not happy, I definitely should have gone with the 2500. The next issue was that I purchased a spray in bedliner, and Landers Mclartly never scheduled to have my truck completed. At which time the amount I paid for the liner was $100.00 more than the cost of the Liner of LM never returned the overage. I recently stopped in looking for a new 4 door Wrangler Rubicon, with a standard Transmission listed on the Internet Website but it wasn't there. I gave them my information of which they already had since I purchased my truck there to call me when they had a jeep come in that matched the items that I wanted, but they never called me back. So recently I received a phone call stating that my truck had a recall on the Rear axle Pinion nut. The notifications told me to call a DODGE/RAM corporate number to schedule an appointment and validate the parts would be available. I called the number and they past me to the Customer Service of LM which the service person validated the part was available and asked me what time I wanted to bring the truck in for service. I told them 23 December 2014 at 0700. Knowing this was a normal drop of time anyway I believed my vehicle would be completed without issues. I was the first vehicle their and was assured I would be taken care of. By noon I had not heard anything and called the Service Department, I was told they could not find the part and my truck would not be completed until the end of the day. I picked up my truck and at 16:00 and expressed that I was unhappy as I had made an appointment and was assured the item was available, I asked if there was a survey or something that I could fill out, but was told I may receive something in e-mail. Fast forward to 26 December 2014, I received a call on my answering machine that goes into a loop to press a button or enter a response if I was happy or dissatisfied with my Service. What a Crock. More

Above and Beyond Customer Care OUTSTANDING MR.KEVIN RUSSELL! KUDO's to you for going ABOVE and BEYOND! You deserve a Pat on the BACK Sir! KUDO’s” to you! OUTSTANDING MR.KEVIN RUSSELL! KUDO's to you for going ABOVE and BEYOND! You deserve a Pat on the BACK Sir! KUDO’s” to you! More

Custom service exceeded my most optimistic expectations. My Dodge Journey developed transmission issues. In one brief call, the Service Rep arranged for warranty repairs, a tow, and a subsidized rental car o My Dodge Journey developed transmission issues. In one brief call, the Service Rep arranged for warranty repairs, a tow, and a subsidized rental car on my behalf. The dropoff and pickup meetings were brief; within a week my vehicle was running like new. The people of Landers McLarty set an unprecedented standard and will remain my first preference for any future automotive needs. More

Recent Experience Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All w Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All we heard upon vehicle purchase was to maintain our vehicle maintenance log and we did this devotedly. Our lifetime warranty was voided regardless. At year six we started experiencing transmission issues. Thinking it would be covered under warranty, we took the Jeep to Derek Smith for service. He kindly and thoroughly explained the warranty issues. Without having to ‘make a scene’ as I have witnessed so many times in the Service Department, he offered his services to begin the process of our warranty reinstatement. In short, Derek Smith had our warranty reinstated in a matter of days. So often service representatives such as Mr. Smith deal with irate customers showing their butts in displeasure of their experience(s). We were completely satisfied with our experience and will request future services with him. For such a short guy, Derek Smith towers above the rest in customer service! Those whom have had the pleasure in meeting him will understand my levity. More

awesomepeople I was not there to buy a new vehicle but. Phillip was very understanding of my situation he helped me lower my payment and put me in a new vehicle I I was not there to buy a new vehicle but. Phillip was very understanding of my situation he helped me lower my payment and put me in a new vehicle I will definitely recommend any one who has been done wrong in the past to go see him if I had 10 thumbs they would all be up!!! More

Service Was glad they could get my car in to figure out what was wrong with it on Saturday, May 24th. When I first called before speaking to the Service Mana Was glad they could get my car in to figure out what was wrong with it on Saturday, May 24th. When I first called before speaking to the Service Manager that it would be over a week before they would be able to diagnose the issue. More

Repairs Great service. Was kept informed of cost and time throughout the process. Derek kept me informed all the time my car was in the shop. Great service. Was kept informed of cost and time throughout the process. Derek kept me informed all the time my car was in the shop. More