Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Beware! Took my 2013 Jeep Wrangler Unlimited to the Service dept because of 2 of my seat belts not working properly and my heater would blow hot air until the Took my 2013 Jeep Wrangler Unlimited to the Service dept because of 2 of my seat belts not working properly and my heater would blow hot air until the vehicle slows down or stops, then it would cool off. Long story short, they had my vehicle a week and a day and did NOTHING! I have an extended warranty, however, they said someone came to inspect the issues with my Jeep and they would not be covered. I was told that my upon inspection, my heater core was not cracked, but clogged and to flush it was not covered. After picking up my vehicle, I had 2 former employees of that service dept look and there was no way they inspected my heater core! When I told the service writer that, he agreed that it had not been inspected correctly! Also, I was told that there was a known problem with a chemical reaction of fluids clogging the heater core & was given info on the fix! If they know that, they should fix it! Do not trust these guys! The worst thing they did was lie to my face! More

Quality Service Sometimes Takes Time This review encompasses two service experiences. The first time I came in for a scheduled oil change and warranty repair. The oil change was fairly pr This review encompasses two service experiences. The first time I came in for a scheduled oil change and warranty repair. The oil change was fairly prompt, but it took one day to get the parts for the warranted/recalled exhaust repair - then another 3 days to get those parts installed. I came back in today strictly for 4 recall repairs (2 electronic and 2 requiring labor). I scheduled an appointment one week in advance for all services to be performed, so it was known what I was coming in for. I arrived 30 minutes prior to the scheduled appointment time (9:00 am) and checked my truck in with the service department so that they would be able to get right to work at the scheduled time. Estimating 2 hours worth of work that needed to be done, I waited until lunch to inquire the status of the repair to find out that it had not been started yet. I go to lunch and return to the dealership 2 hours later and find out it will be another 1.5 hrs, at least, until it should be ready. The service was completed at 4:00 pm, which turned my trip into a day long endeavor. I understand that the service center is short staffed for technicians trained in working on EcoDiesels, and I hope that this is something that the dealership is working on - especially considering population of the surrounding area and the ever growing number of EcoDiesels on the road now. It should be pointed out that, from my understanding, when a customer makes an appointment for service, the appointment is strictly for consultation and vehicle check-in. This does not mean/guarantee that work will begin on your vehicle at that time, and you may need to make other arrangements if you were planning on expedited service based on your appointment time. I suggest that a better process be implemented when scheduling (a week or more in advance) known services into a time frame that technicians will be available to complete those services in an efficient, yet effective manner, so that customers who choose to wait on their vehicles are only waiting the estimated duration of the work to be completed - not falling into line to have the services completed. That's why it's called an appointment and not a meeting. DeJuan Lamar was polite and as helpful as he could be, though he is not actually the one performing any of the service on the vehicle. Derek Smith was very professional throughout the entire process and has gone above and beyond to provide a resolution to the unfortunate circumstances surrounding my experience and express gratitude on behalf of the dealership for my business, so that I am now satisfied with my visit to Landers McLarty DCJR. More

Excellent dealer service. Took my car in for service and received A+ service and attention! Service was extremely fast for such a large and busy dealership. They even accommoda Took my car in for service and received A+ service and attention! Service was extremely fast for such a large and busy dealership. They even accommodated me with drop off and pickup service....a 1-hour round trip drive. More

Above and Beyond! My son's Chrysler 300 broke down in Huntsville on his way to Nashville. After a bit of research I discovered there was a NHTSA action report number f My son's Chrysler 300 broke down in Huntsville on his way to Nashville. After a bit of research I discovered there was a NHTSA action report number for a defective float that caused the car to stall after fill up. Chrysler had given a lifetime warranty on the fuel tank, due to this defect. The car was towed to Landers McLarty for repair and replacement of the fuel tank. Derek, the service manager, and Dejuan, my service rep. went above and beyond to move my son's car to the top of the list of back ordered fuel tanks, since his car was off road. The communication was great and there were no surprises. It was repaired at no cost, due to the action number, and they helped me arrange a company to deliver the car to my son in Montgomery once finished. It was delivered just in time for him to start his senior year of college. I would highly recommend them to anyone and if I lived in Huntsville, Landers McLarty would definitely be my choice of service providers. More

Service Dept Experience I had an excellent experience in dealing with Landers McLarty after receiving a service recall notice for my 2007 Dodge Charger. I called and spoke w I had an excellent experience in dealing with Landers McLarty after receiving a service recall notice for my 2007 Dodge Charger. I called and spoke with Wrenne Gillespie and she was very professional and always kept me abreast of what was going on with my repair, returning my calls whenever I left her messages and just basically providing me the info I needed to make it easy for me to get my car dropped off and picked up when it was completed. I would also like to note that the service department was open between the hours of 4:00 - 6:00 p.m. to make it easy for me to handle everything without having to take extra time off from work. I believe this dealership truly understands the meaning of good customer service as exemplified by this experience. More

The Best Service Dept Ever! Cringing at the thought of having to take your car to the dealership for service is no longer an issue for me thanks to the great folks at Landers McL Cringing at the thought of having to take your car to the dealership for service is no longer an issue for me thanks to the great folks at Landers McLarty Dodge Chrysler Jeep Ram. I have a Jeep Wrangler and a Ram 1500 and I will only take them to Landers McLarty. Here's why: 1. Friendly Service Personnel - Derek Smith has been nothing short of fantastic! He reminds me when services are due, educated me on the various service plans that Landers McLarty offers, and ALWAYS gives me the best possible pricing for service up front so there is no sticker shock when I come to pick up the car. Derek also calls me on his day off when he knows I have a vehicle in maintenance and doesn't pass me off to other service reps who are working that day. Finally, Derek was able to work with me on several issues where he was able to cover under warranty or good faith saving me hundreds if not thousands of dollars over the course of time that I have lived in Huntsville. For this alone, I will not take my car to any other dealer for service. 2. Pricing – I’ve shopped around and Landers McLarty has the best pricing when it comes to Oil Change Service Plans and on factory AND aftermarket parts and accessories. I can’t find a cheaper synthetic oil change plan at any of the quick change shops or buying the oil and doing it myself in Huntsville. When I shopped the internet and surrounding cities (Nashville) for tires for the Ram and the Jeep, I found that Landers BEAT everyone’s price for install, road hazard, and warranty. These were even on name brand (Kevlar) oversized (37”) mud terrain tires. 3. Service – The main reason why I take my vehicle in to Landers McLarty is that they do great work and it is backed by their team of professionals and the Dodge, Jeep brand. Things get done right the first time. On two occasions I’ve come in for a check engine light and both times they were able to scan it and put me back on the road after assessing with no charge at all. I tell all my Jeep and Dodge friends about Landers. I even tell folks who don’t own Jeeps or Dodge’s to go see them for oil changes or tires. They have truly earned a customer for life. More