Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Sales, finance, and the service department can't be trusted I bought my 2013 Dart GT from Landers Dodge 2 years ago this past September. I have had nothing but issues with them since. Every service visit led to I bought my 2013 Dart GT from Landers Dodge 2 years ago this past September. I have had nothing but issues with them since. Every service visit led to some type of delay or other problem, I constantly had to battle the finance guy to stop changing numbers on the paperwork and still come to find out he didn't put down the 100,000 mile extended warranty I had asked and was charged for, and you can't expect management to get in touch with you when you try to report an issue. Time after time I have had issues there and if it wasn't for the included oil changes then I would not be returning. I have had them try to get me to pay another $100 for an alignment 4 months after getting one and while the car was still perfectly aligned. They lost or broke a wheel stud and tried to blame it on me even though they are the only shop to work on my car. My Uconnect system went haywire causing me to lose my radio, climate control, phone, backup cam, and other safety features and it was going to be weeks before they could see me. The service manager ignores my voicemails despite the fact that I have had a number of legitimate issues since buying the car there. More

Beware! Took my 2013 Jeep Wrangler Unlimited to the Service dept because of 2 of my seat belts not working properly and my heater would blow hot air until the Took my 2013 Jeep Wrangler Unlimited to the Service dept because of 2 of my seat belts not working properly and my heater would blow hot air until the vehicle slows down or stops, then it would cool off. Long story short, they had my vehicle a week and a day and did NOTHING! I have an extended warranty, however, they said someone came to inspect the issues with my Jeep and they would not be covered. I was told that my upon inspection, my heater core was not cracked, but clogged and to flush it was not covered. After picking up my vehicle, I had 2 former employees of that service dept look and there was no way they inspected my heater core! When I told the service writer that, he agreed that it had not been inspected correctly! Also, I was told that there was a known problem with a chemical reaction of fluids clogging the heater core & was given info on the fix! If they know that, they should fix it! Do not trust these guys! The worst thing they did was lie to my face! More

Quality Service Sometimes Takes Time This review encompasses two service experiences. The first time I came in for a scheduled oil change and warranty repair. The oil change was fairly pr This review encompasses two service experiences. The first time I came in for a scheduled oil change and warranty repair. The oil change was fairly prompt, but it took one day to get the parts for the warranted/recalled exhaust repair - then another 3 days to get those parts installed. I came back in today strictly for 4 recall repairs (2 electronic and 2 requiring labor). I scheduled an appointment one week in advance for all services to be performed, so it was known what I was coming in for. I arrived 30 minutes prior to the scheduled appointment time (9:00 am) and checked my truck in with the service department so that they would be able to get right to work at the scheduled time. Estimating 2 hours worth of work that needed to be done, I waited until lunch to inquire the status of the repair to find out that it had not been started yet. I go to lunch and return to the dealership 2 hours later and find out it will be another 1.5 hrs, at least, until it should be ready. The service was completed at 4:00 pm, which turned my trip into a day long endeavor. I understand that the service center is short staffed for technicians trained in working on EcoDiesels, and I hope that this is something that the dealership is working on - especially considering population of the surrounding area and the ever growing number of EcoDiesels on the road now. It should be pointed out that, from my understanding, when a customer makes an appointment for service, the appointment is strictly for consultation and vehicle check-in. This does not mean/guarantee that work will begin on your vehicle at that time, and you may need to make other arrangements if you were planning on expedited service based on your appointment time. I suggest that a better process be implemented when scheduling (a week or more in advance) known services into a time frame that technicians will be available to complete those services in an efficient, yet effective manner, so that customers who choose to wait on their vehicles are only waiting the estimated duration of the work to be completed - not falling into line to have the services completed. That's why it's called an appointment and not a meeting. DeJuan Lamar was polite and as helpful as he could be, though he is not actually the one performing any of the service on the vehicle. Derek Smith was very professional throughout the entire process and has gone above and beyond to provide a resolution to the unfortunate circumstances surrounding my experience and express gratitude on behalf of the dealership for my business, so that I am now satisfied with my visit to Landers McLarty DCJR. More

Excellent dealer service. Took my car in for service and received A+ service and attention! Service was extremely fast for such a large and busy dealership. They even accommoda Took my car in for service and received A+ service and attention! Service was extremely fast for such a large and busy dealership. They even accommodated me with drop off and pickup service....a 1-hour round trip drive. More

Above and Beyond! My son's Chrysler 300 broke down in Huntsville on his way to Nashville. After a bit of research I discovered there was a NHTSA action report number f My son's Chrysler 300 broke down in Huntsville on his way to Nashville. After a bit of research I discovered there was a NHTSA action report number for a defective float that caused the car to stall after fill up. Chrysler had given a lifetime warranty on the fuel tank, due to this defect. The car was towed to Landers McLarty for repair and replacement of the fuel tank. Derek, the service manager, and Dejuan, my service rep. went above and beyond to move my son's car to the top of the list of back ordered fuel tanks, since his car was off road. The communication was great and there were no surprises. It was repaired at no cost, due to the action number, and they helped me arrange a company to deliver the car to my son in Montgomery once finished. It was delivered just in time for him to start his senior year of college. I would highly recommend them to anyone and if I lived in Huntsville, Landers McLarty would definitely be my choice of service providers. More