Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Bad Customer Service My family has purchased cars at this dealer before and also has had our vehicles serviced at this location, but I must say this has been my worst expe My family has purchased cars at this dealer before and also has had our vehicles serviced at this location, but I must say this has been my worst experience ever dealing with Landers McLarty CJD. I dropped my car off early Tuesday 8/9/16 morning to get it serviced. The assistant service manager then asked me if I would be leaving my vehicle and if I needed a ride through the shuttle service. I stated yes. I then set for 2 hours waiting no one ever showed up. I ended up having to call someone to pick me up. I waited all day Tuesday no one calls to follow up to tell me what’s wrong with my vehicle. I then attempt to call Wednesday to get an update on my vehicle. They told me my service person was busy and she would call me back with a status. Wednesday I was told that I needed a new starter, and that the part would be in Friday. So attempted to call Friday during the day twice. No answer. I finally called back a third time Friday afternoon and was told the part is in, and they will not be able to get to my car until Monday. So I stated that I was promised to have my car Friday and it’s still not available. I then go on to say that my car has been here since Tuesday morning and I have been without a vehicle. So the Assistant Service Manager makes a smart comment saying “Well if you want you can just come pick it up and bring it back Monday!” I then say how I can I pick up my car when it doesn’t even start, and she goes to say “Well I know it doesn’t start”. She was passive aggressive and very unprofessional it also displayed horrible customer service. I then ask to speak to the service center manager. He stated and promised that my vehicle would be ready Monday morning. I did not hear from them at all on Monday so I end up having to call Monday afternoon. They said it’s not ready and the service assistant manager would call me back. She never did. It is now Tuesday 8/16/16 and it has been a whole week and I just received a call to finally pick up my car. After picking up my car I get half way back to work and realize they did not replace the sticker from my oil change; therefore I had to turn all the way around to get a new sticker so I will know the next time I need to service my vehicle. Overall it was a terrible experience. I had to constantly call to see what was going on with my vehicle rather the dealer contact me. The whole week was a run around and a hassle to get my car serviced. You would think going to a dealership and make of your vehicle would get you top notch customer service/ customer satisfaction especially with all the commercials they put out, but not at Landers McLarty CJD. I will never use their services again. #Unsatisfactory More

Service Department I got my Jeep Liberty serviced here in July of 2015 with a complaint that my air conditioning was not holding freon and would not blow cold air. When I got my Jeep Liberty serviced here in July of 2015 with a complaint that my air conditioning was not holding freon and would not blow cold air. When I left the dealership, my a/c blew cold air for a couple weeks. Then it was time for the heat to be used as the weather was getting colder. This year, I call with the same complaint and the lady tells me the service is under a 24 month, unlimited mile warranty. So she schedules me an appointment for exactly 1 week later. The service department added dye, found a leak in the a/c line running from the condensor to the compressor. So fix it under the warranty since you didnt fix it last year!? NOPE. So I go to Josh(service manager) and he shows me my "detailed list" of services from last year. On my service sheet, it says that they recharged the system for $49.95. Then proceeds to tell me that they put dye in my lines LAST YEAR because there was a leak LAST YEAR. But, he states that it is not shown on the service statement that they did that service last year because they didnt charge me for it. After telling me that there was a leak last year, i question WHY wasn't it fixed last year and why try charging me to fix it this year. ALSO, why was the service not documented? How is he supposed to know hat they put dye in it last year if it was not documented!!? So, he tells me there was a leak last year but it didnt get fixed and now they want to charge me AGAIN to fix it this year BECAUSE it was NEVER fixed last year. Also, this is a big company, and I find it very unprofessional that Josh tells me a service that was done last year was not documented. I expect ANYTHING AND EVERYTHING they do to my vehicle be documented whether they charge the customer or not. Clearly the service manager needs to be trained and the service employees need to also be properly trained to fix problems rather than just doing a temporary fix. And why tell me that I have a warranty on the service that I can't even use because THEY NEVER FIXED THE PROBLEM LAST YEAR. I will NEVER recommend someone to get service done at this location. Poor service and very poor service management. More

Sales, finance, and the service department can't be trusted I bought my 2013 Dart GT from Landers Dodge 2 years ago this past September. I have had nothing but issues with them since. Every service visit led to I bought my 2013 Dart GT from Landers Dodge 2 years ago this past September. I have had nothing but issues with them since. Every service visit led to some type of delay or other problem, I constantly had to battle the finance guy to stop changing numbers on the paperwork and still come to find out he didn't put down the 100,000 mile extended warranty I had asked and was charged for, and you can't expect management to get in touch with you when you try to report an issue. Time after time I have had issues there and if it wasn't for the included oil changes then I would not be returning. I have had them try to get me to pay another $100 for an alignment 4 months after getting one and while the car was still perfectly aligned. They lost or broke a wheel stud and tried to blame it on me even though they are the only shop to work on my car. My Uconnect system went haywire causing me to lose my radio, climate control, phone, backup cam, and other safety features and it was going to be weeks before they could see me. The service manager ignores my voicemails despite the fact that I have had a number of legitimate issues since buying the car there. More