Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Haley goes out of her way to make sure the customer is happy! She communicates with you throughout the service process to be sure you are receiving the right service. happy! She communicates with you throughout the service process to be sure you are receiving the right service. More

I went to drop my truck off for a scheduled appointment and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot see them at that time, let alone that day? “I know you had an appointment to have your vehicle worked on this morning, but just leave it with us for the better part of a work week”. Either schedule appropriately, or don’t schedule at all. This service department was a colossal waste of time. More

I had the opportunity to visit this dealership after experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the Service Advisor, I was totally impressed when the Owner, Mr. Frank Williams took the liberty to come and meet me and gave his assurance that my vehicle would be taken care of and offered some extreme welcomed greetings that I appreciated to the utmost. It was absolutely the greatest experience at a dealership that I had ever experienced. As a result, I'm in the process of purchasing my next truck from this location. The Superior leadership that I observed was impeccable and flat out second to none, and the Service Advisor actions were a direct reflection of his Superior leadership. More

If I could give zero stars, I would! Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a loaner vehicle like is part of the Wagoneer promise…EACH TIME after making the appointment and the need for the loaner known, being told THE DAY OF that the loaner wouldn’t be available. The third time they never even contacted me, I had to call THEM to double check everything was good before driving over just to be given the run around….then finally at near closing time being told the loaner wasn’t returned and in the entire city of Huntsville, not a single Enterprise had a comparable size vehicle they could put me in to complete the work I’ve been scheduled and waiting for for two MONTHS!!! Two whole months. To say I am frustrated is the understatement of the century. So now here I sit with warranty parts I am not allowed to take possession of and work that needs completed. Landers has zero nearby competitors for Jeep so perhaps that is the reason for total s*^%t service or maybe it comes from the top and whoever “manages” this excuse of a dealership. More

AVOID THIS PLACE ! !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, dishonest practices, and terrible service. Avoid this dealership at all costs. They blame everything on COVID, supply chain, and lack of employees. However if you look at the reviews from various sites you will see similar complaints existed prior to COVID. More

Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More

Had another positive experience at the Landers McLarty DCJR Service Department during and after a scheduled maintenance visit. Following a multi-point inspection and addressing a few concerns with Hannah DCJR Service Department during and after a scheduled maintenance visit. Following a multi-point inspection and addressing a few concerns with Hannah Mann my service advisor, additional parts were ordered and I received notice from Wrenne Gillespie as soon as the parts arrived to schedule installation.. Mercedes Myers handled the vehicle intake and return and was upbeat and professional when discussing my concerns. Dejuan Lamar met with me when I dropped the vehicle off to give me the details of what the issues were and what they would do to address them. Although I have their top tier extended warranty plan, this visit was done about 70 miles before my 36,000 mile "bumper to bumper" warranty expired. I was extremely impressed that the service team worked so well together to ensure that all of my concerns were addressed and that I had no further questions or concerns. I cannot think of anything any of them could have done any better to assist me or to represent their dealership or the Jeep brand. . More

Had my Pacifica Hybrid towed in after it quit in traffic. It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They will not provide a vehicle to use while they appear to be doing nothing to get my vehicle back to me. Will provide a rating each week until I get it back repaired. Updated rating to 4 stars after dealer contacted me and agreed to accept my vehicle for trade-in on ordering a new vehicle. Also, the van is in the shop and being assessed. Hopefully progress is being made. Over 6 weeks now and waiting for guidance from higher up before any repairs can begin. Over 8 weeks and was just notified that higher up decided the transmission needs to be replaced. Dealer has to wait for higher up to order it and have it delivered, no estimate of how long that will be. 2 Sept2022, van in shop since 14 Jun and I was told Wednesday the mechanic that was working on the van left. Have to wait to be assigned to another mechanic but might be ready by next Friday. Lowered the rating to 3 stars, was told the new transmission came in two weeks ago and it seems it should be installed by now. 8 September, was called late yesterday that the van was ready and quality controlled. Went to get it today and noticed the bag with the charge cable laying on the floor inside the back hatch. Went to put it away and the door on storage compartment wouldn't latch. They took it back into the shop and had to reattach a piece that had come off but did get it fixed. The service tech then noticed that the back of the storage compartment had been broken and said he ordered a new part to replace it and would call when it comes in. Will have to go back to get that fixed, but for now we have the van back and hopefully it will be good to go. Unless something bad happens this wll end my post after almost 3 months without our van. More