Landers McLarty Dodge Chrysler Jeep Ram

Had another positive experience at the Landers McLarty DCJR Service Department during and after a scheduled maintenance visit. Following a multi-point inspection and addressing a few concerns with Hannah DCJR Service Department during and after a scheduled maintenance visit. Following a multi-point inspection and addressing a few concerns with Hannah Mann my service advisor, additional parts were ordered and I received notice from Wrenne Gillespie as soon as the parts arrived to schedule installation.. Mercedes Myers handled the vehicle intake and return and was upbeat and professional when discussing my concerns. Dejuan Lamar met with me when I dropped the vehicle off to give me the details of what the issues were and what they would do to address them. Although I have their top tier extended warranty plan, this visit was done about 70 miles before my 36,000 mile "bumper to bumper" warranty expired. I was extremely impressed that the service team worked so well together to ensure that all of my concerns were addressed and that I had no further questions or concerns. I cannot think of anything any of them could have done any better to assist me or to represent their dealership or the Jeep brand. . More

Good people that will take good care of you and have your best interest at heart! best interest at heart! More

Had my Pacifica Hybrid towed in after it quit in traffic. It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They will not provide a vehicle to use while they appear to be doing nothing to get my vehicle back to me. Will provide a rating each week until I get it back repaired. Updated rating to 4 stars after dealer contacted me and agreed to accept my vehicle for trade-in on ordering a new vehicle. Also, the van is in the shop and being assessed. Hopefully progress is being made. Over 6 weeks now and waiting for guidance from higher up before any repairs can begin. Over 8 weeks and was just notified that higher up decided the transmission needs to be replaced. Dealer has to wait for higher up to order it and have it delivered, no estimate of how long that will be. 2 Sept2022, van in shop since 14 Jun and I was told Wednesday the mechanic that was working on the van left. Have to wait to be assigned to another mechanic but might be ready by next Friday. Lowered the rating to 3 stars, was told the new transmission came in two weeks ago and it seems it should be installed by now. 8 September, was called late yesterday that the van was ready and quality controlled. Went to get it today and noticed the bag with the charge cable laying on the floor inside the back hatch. Went to put it away and the door on storage compartment wouldn't latch. They took it back into the shop and had to reattach a piece that had come off but did get it fixed. The service tech then noticed that the back of the storage compartment had been broken and said he ordered a new part to replace it and would call when it comes in. Will have to go back to get that fixed, but for now we have the van back and hopefully it will be good to go. Unless something bad happens this wll end my post after almost 3 months without our van. More

Rob and Julie did a great job taking care of me. It was a very easy process, and they really work with me to make me happy. I will definitely come back and buy from them. It was a very easy process, and they really work with me to make me happy. I will definitely come back and buy from them. More

We have never had a bad experience with this dealership. This is our third car here and we will always come back to see Rob Dunn (Pre Owned Sales Manager) and Aretha Ewing (Senior Sales Professional)! They This is our third car here and we will always come back to see Rob Dunn (Pre Owned Sales Manager) and Aretha Ewing (Senior Sales Professional)! They are the best!!!!!! More

When I first came into the dealership I was set on a car but didn’t think I could afford it so we looked at other ones and I really didn’t want any other car but the charger and Rob Dunn and Julie made sure but didn’t think I could afford it so we looked at other ones and I really didn’t want any other car but the charger and Rob Dunn and Julie made sure I got what I wanted.. Rob did whatever he could to get my payments down to where I was comfortable and I walked out a happy customer!! I definitely recommend Rob! More

At 44000 miles a $1000 repair for a water leak. Said it was wear and tear, which is covered by 3 yr 36000 warranty, but not 5 yr 50000. Leak was transmission heater line. Poor design. My last Dodge Said it was wear and tear, which is covered by 3 yr 36000 warranty, but not 5 yr 50000. Leak was transmission heater line. Poor design. My last Dodge. More

I had the best experience of ever had at a car dealership! From beginning to end starting with Robert Sawyer and JT as my salesmen. Rob Dunn is AWESOME!!! He worked with me and never made me feel dealership! From beginning to end starting with Robert Sawyer and JT as my salesmen. Rob Dunn is AWESOME!!! He worked with me and never made me feel bad about my credit score. I’m a grad student and my score fluctuates and I explained that to him. When he got financing for me I was overjoyed! There were some delays getting into my new vehicle due to my decision to go elsewhere to purchase it. Huge mistake! Because of Rob Dunn you have a loyal customer and I will definitely call Rob when I’m ready to make my next car purchase!!! Excellent customer service! Thanks Robert, JT, and Rob 😃 More

We took my Dodge Ram Truck in for just an oil change & tire rotation on Sat.,5/28. It started shutting down the very next day, on Sun. 5/29..tried calling Service Dept for entire week..left messages, emai tire rotation on Sat.,5/28. It started shutting down the very next day, on Sun. 5/29..tried calling Service Dept for entire week..left messages, emails, etc..finally had to go back in person without the vehicle on Sat. 6/4 to speak to Service Dir. ,Ron Holby. He assured me they would take care of it. I had it towed in at my own expense on Mon 6/6/22.. received call from Service Advisor (Hannah Mann) no space available and the Tech was going on vacation on Fri ..the vehicle was sitting there for the next three weeks 6/6-24/2022. I was without a vehicle for a total of four (4) weeks after receiving a reg "oil change". (We had no problems before this service)I did receive a call saying it would cost me $900.00 to perform a diagnostic test to find the problem. I asked to speak to the Service Manager and was told he would call me right back...I'm still waiting! I also sent an email request to the owner, Frank Williams and received no response. Finally had to call service dept on Friday 6/24/22 and had my truck towed (yet again at my own expense)to another shop in town. It took them ONE DAY to repair the problem and $380.00! I will never use this location to service my Dodge Ram Truck ever again! Awful service and very unprofessional!! I'm very disappointed in the type of service I received after being a loyal customer for over ten (10) years....but NEVER AGAIN!!!! More