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Landers McLarty Dodge Chrysler Jeep Ram

Huntsville, AL

4.4
1,191 Reviews
We at Landers McLarty Dodge Chrysler Jeep Ram are proud to serve Alabama drivers from Huntsville to Florence to Scottsboro with quality Dodge, Ram, Chrysler and Jeep vehicles, and we've been doing so for ten years and counting. Our dedication to customer service has made us a favorite with Tennessee and Alabama drivers who put a premium on the dealership experience, and you don't have to take our word for it! Just check out our customer reviews. With models like the Durango, Ram 1500-3500, Grand Cherokee, Wrangler, Pacifica, 300 and Charger, we have something for every taste and need. Our massive inventory ensures we have not only the model you want, but the color and trim level you desire as well. Don't forget that every new car purchase comes with two years of Owner Care. We are not just your local Huntsville Dodge, Ram, Chrysler and Jeep dealership, we also provide a full line of auto services dedicated to our Alabama and south Tennessee customers. From Dodge, Ram, Chrysler and Jeep service, maintenance and repairs performed by expert mechanics, to OEM Dodge, Ram, Chrysler and Jeep auto parts, to low APR auto loans, Landers McLarty Dodge Chrysler Jeep Ram is the smart choice for your automotive needs. Please don't hesitate to stop by and say hi! We're proud to be a part of the Huntsville, Alabama community.
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6533 University Dr NW

Huntsville, AL

35806

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Showing 1,191 reviews

October 15, 2014

I Landed at Landers It was the best thing that has ever happened to me. Purchasing an affordable vehicle had seemed to be impossible for me until I landed my search at LM More

by my4atms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Jordan, Milton, Receptionists (All), 2 Drivers who transport customers to and from the service department, Barney Lopez, Jodie VanCronkhite, Matt Hutson, Kristina Certain, Damon Bellmon, Kevin Russell, Candy Edwards
October 14, 2014

Excellent customer service I really enjoyed working with the Landers group, Jodie was amazing and the selection they had was great! I thoroughly enjoyed looking at vehicles, and More

by Mcm0007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodie VanCronkhite
October 14, 2014

BEST DEALERSHIP EVER!! HELLO, THEY DELIVERED OUR NEW 2014 CAR TO OUR FRONT DOOR ABSOLUTELY "PERFECT" CONDITION TO TN. AWESOME DEALERSHIP!! GREAT SERVICE!! WE LOVE OUR CAR More

by grandma judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 09, 2014

Muddy Service on vehicle and wait time were both excellent. My vehicle was covered with mud when I got it back from the service department. You may want to More

by David Atkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hartman.
Oct 09, 2014 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Hello David, I am so sorry for the inconvenience of getting your vehicle back with mud on it. I just sent you an email, please respond to me so that I can get you set up to correct this. Sincerely; Jennifer Riley Smith Customer Relations Manager Landers McLarty DCJ (256) 698-0681 Direct Line

Oct 11, 2014 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Mr. Atkinson, We have spoken by phone on Thursday October 9, 2014. I appreciate all of your great reviews and sincerely apologize for the frustration of having to deal with mud on your truck. Even though we are currently under construction, I understand how frustrating that was for you and I sincerely apologize once again. Since our conversation by phone on Thursday, I believe everything was cleared up, however I wanted to express apologies here publicly on behalf of Landers McLarty Dodge, Chrysler, Jeep, Ram and Fiat. We sincerely hope that we will see you again soon for your service repair needs that may arise in the future. I am always available to listen and help and my direct number is listed below. Sincerely; Jennifer Riley Smith Customer Relations Manager Landers McLarty Dodge, Chrysler, Jeep, Ram, Fiat, Subaru (256) 698-0681 jsmith@landersmclartydcj.com

October 08, 2014

Customer Relations Managers are important!! I took my 2013 Dodge Journey in on 10-8-2014 because when the car is in drive but stopped you could hear a loud squeaking sound. When I arrived a lady More

by ashley hepler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Hutson
Oct 09, 2014 -

ashley hepler responded

I called Landers at 10 am to check on any progress made with my Journey. A gentleman named Damon told me that the gasket for the water pump they had to replace on my car was not in stock but was ordered and would be there any minute. He also told me that if any problems occurred he would call me and let me know. I then wait all afternoon and no call from them. I call Landers back at 3:14 pm and Ryan (Manager that helped me yesterday) answered and told me that the gasket still had not arrived as of yet and unless it did arrive in the next 20 minutes or so my car wouldn't be ready until tomorrow, 10-10. He also expressed that he didn't understand why I had not received a phone call from them letting me know the status of my car. Ryan told me that he would check with his parts dept and see where things stood and that he would call me back in just a few. Almost 30 minutes later I received a phone call saying the gasket did arrive but arrived late and that my car was in the process of being worked on and that I wouldn't be able to pick it up until tomorrow for sure. This whole experience has just been unsatisfying to me because it seems as if the three managers I have dealt with have tried their best to help me with the situation and to keep me satisfied, if only some of their coworkers from other departments shared their work ethic it would be a much happier experience. Not impressed by some that are employed there.

Oct 09, 2014 -

ashley hepler responded

And what I really don't understand about the whole situation is why was the first guy going to just let me leave? Why did it take getting 3 managers involved to discover that my water pump needed replaced?!?!

Oct 11, 2014 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Ashley, We have spoken over text messages today, Saturday October 11, 2014 about all of your concerns and I will be in touch with you on Monday, October 13, 2014 with further discussion. I appreciate your feedback to us and want you to know that Landers McLarty will always strive to make each customer experience unique, providing excellent customer service is what we are striving to do. I am sorry that you have had some difficulties during your most recent visit and I apologize. I am looking into everything surrounding your current visit with us and I will call you on Monday, October 11, 2014, with more information and some follow up with you. I sincerely apologize for your frustrations and look forward to speaking with you more on Monday.

August 11, 2014

Recent Experience Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All w More

by boeke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Smith
July 06, 2014

INTERNET BUYERS MUST READ THIS! If you are an internet buyer....LOOK!. I located the 300C I wanted on the internet through Chrysler. I called them and spoke to JODIE (Internet Sales) More

by Gene Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jodie VanCronkhite
June 13, 2014

Radio Repair always Excellent service everytime I am there. Thank you Candy, Kevin and team for all you do. They always make the trip to the dealer worth it and I More

by sfp2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Russell, Candy Edwards
June 09, 2014

good experiance This is the second car we have purchased from this salesman. I think he has treated us well both times. He is a true professional salesman. More

by UNFREDROSOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 04, 2014

Awesome! It’s not often that you encounter a person in sales that you can trust. Well this is the case with Mr. Young. He gained my confidence and worked dil More

by regbos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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