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Steve Landers Kia - Service Center

Little Rock, AR

4.2
420 Reviews

420 Reviews of Steve Landers Kia - Service Center

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January 14, 2025

Avoid Landers Kia service department at all costs. Slow & expensive. I ended up paying $800 in extra costs because the technicians forgot to document damage for an insurance claim, and I couldn't get More

by SHUMATE.RICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Messersmith
Jan 16, 2025 -

Landers Kia responded

Thank you for sharing your experience, Rich. We understand your concerns regarding the service you received at Landers Kia. It’s important to us that our customers feel heard and supported throughout their service experience. We encourage you to reach out to us directly so we can address your concerns and work towards a solution. Your input is valuable to us, and we hope to regain your trust in the future. Sincerely, The Landers Kia Team

January 11, 2025

Excellent service from the time I walked onto the lot until I took delivery. My first maintenance service was also top shelf. More

by tbrown570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Brooks, TJ Conley
Jan 12, 2025 -

Landers Kia responded

Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service from Landers Kia from the moment you arrived until your delivery. It's also great to know that your first maintenance service met your expectations. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Landers Kia Team

January 11, 2025

Everything from walking onto the lot to finalizing the sale was top shelf. My first scheduled maintenance was also excellent service. More

by tbrown570
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Conley
Jan 12, 2025 -

Landers Kia responded

Thank you so much for your wonderful review! We truly appreciate your kind words about your experience at Landers Kia, from your visit to finalizing the sale and even with your first scheduled maintenance. It’s our goal to provide top-notch service to all our customers. We look forward to seeing you again for your next visit! Sincerely, The Landers Kia Team

January 11, 2025

What an outstanding company. Lander’s is the best. Will Monroe was our first sales rep we leased a gold k5 ex loaded. Great auto. Took it in for a low battery and while there Joh More

by boroughconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Conley
Jan 13, 2025 -

Landers Kia responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience at Landers Kia. It’s fantastic to know that you enjoyed working with Will for your gold K5 EX and that John from our service department helped you find the interstellar K4 GT that your wife fell in love with. Your satisfaction means the world to us, and we appreciate your kind words about our team. We look forward to seeing you again soon! Sincerely, The Landers Kia Team

January 09, 2025

You figure it out, Don't have time for tooting your horn. I have better things to do. More

by soul.pepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Landers Kia responded

Thank you for your feedback. We understand that you have a busy schedule, and we appreciate your time. If there's anything specific you'd like to discuss regarding your experience at Landers Kia, please feel free to reach out to us. We're here to assist you! Sincerely, The Landers Kia Team

January 06, 2025

John was very courteous and professional He ensured complete customer satisfaction John went above to find coupons which were applied to my bill More

by jearline.murray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jan 08, 2025 -

Landers Kia responded

Thank you, Jearline, for your wonderful review! We’re thrilled to hear that you had such a positive experience with us at Landers Kia. Our team strives for complete customer satisfaction, and it's great to know that John went the extra mile to help you save with coupons. We appreciate your feedback and look forward to seeing you again! Sincerely, The Landers Kia Team

January 05, 2025

Everyone was very kind and helpful at the dealership. I am very thankful I chose Landers Kia for my car buying experience! More

by lacybeaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Landers Kia responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team at Landers Kia to be kind and helpful during your car buying experience. We appreciate you choosing us and look forward to assisting you again in the future! Sincerely, The Landers Kia Team

January 04, 2025

Vehicle was in the possession of the service department for 2 months. Each time we requested status we were told, "We are waiting on Kia". We are still not sure if "Kia" was actually ever made aware of t More

by RhondaN
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Jan 07, 2025 -

Landers Kia responded

Thank you, Rhonda, for sharing your experience. We understand your frustration regarding the delay with your vehicle and the communication issues you've encountered. We appreciate your feedback and will share it with our team. If there is anything else you would like to discuss about your experience, please feel free to contact us at your earliest convenience. Sincerely, The Landers Kia Team

December 31, 2024

Tony Wall is a great asset. He's easy to work with and very polite. More

by KTOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Wall
Jan 01, 2025 -

Landers Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Tony at Landers Kia. He truly values building great relationships with our customers. We hope to see you again soon! Sincerely, The Landers Kia Team

December 31, 2024

Mister Tony did a great job. My appointment was for an unusual request and had unusual circumstances for a recent purchase. He pursued all the loose ends to determine what had More

by CFIRES827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mister Tony
Jan 01, 2025 -

Landers Kia responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Tony at Landers Kia. It's great to know that he was able to assist you with your unique request and keep you informed throughout the process. Your kind words about his dedication reflect the level of service we strive to provide. We look forward to seeing you again at Landers Kia! Sincerely, The Landers Kia Team

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