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Steve Landers Kia - Service Center

Little Rock, AR

4.1
342 Reviews

342 Reviews of Steve Landers Kia - Service Center

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October 21, 2024

Great service and customer service. Thank you so much for your service and workmanship.. we will be be back. More

by klane4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Walker
Oct 23, 2024 -

Landers Kia responded

Thank you for your wonderful review! We truly appreciate your kind words about the service and workmanship at Landers Kia. We're grateful to have had the opportunity to assist you and look forward to welcoming you back in the future. Safe travels until then! Sincerely, The Landers Kia Team

October 17, 2024

I was very pleased with everything. Tony was awesome! I will definitely be a repeat customer. More

by deonacklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 18, 2024 -

Landers Kia responded

Thank you so much for your kind words! We're thrilled to hear that you were pleased with your experience at Landers Kia and that Tony made a positive impression. We look forward to serving you again in the future. Safe travels! Sincerely, The Landers Kia Team

October 16, 2024

It was very clean and the employees where very friendly. I will tell people about Landers More

by tina long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Landers Kia responded

Thank you for your wonderful feedback! We're thrilled to hear that you found Landers Kia clean and our employees friendly. Your recommendation means a lot to us, and we truly appreciate you sharing your experience with others. We look forward to welcoming you back soon! Sincerely, The Landers Kia Team

October 15, 2024

Miranda was a huge help! When there was some confusion over my maintenance contract she figured it out quickly and professionally and I really appreciate her service! More

by kelms.asa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda
Oct 17, 2024 -

Landers Kia responded

Thank you for your review! We're glad to hear that Miranda was able to assist you with your maintenance contract confusion at Landers Kia. We appreciate your kind words and are committed to providing the best service possible. If you have any more questions or need further assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, The Landers Kia Team

October 15, 2024

Friendly…. Love the waiting room!! Always nice to me!! Fast services and clean restrooms! Plenty of snacks to buy! More

by lindaloon30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Oct 17, 2024 -

Landers Kia responded

Thank you for your wonderful review! We’re thrilled to hear you enjoyed our welcoming waiting room, fast service, and clean facilities at Landers Kia. We strive to make your experience comfortable and enjoyable. We look forward to seeing you again soon! Sincerely, The Landers Kia Team

October 13, 2024

Was told it would take 1-1. 5 hrs for my oil change even with an appt. Ended up being over 2 hours. Then I got home and noticed my gift certificates that were sitting on my cente More

by CMCOLLINS72022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Landers Kia responded

Thank you for sharing your experience with us. We understand the frustration of experiencing delays during your oil change at Landers Kia, as well as the concern about your missing gift certificates. We appreciate your feedback, as it helps us improve our services. If you would like to discuss this matter further, please feel free to reach out to us directly. We're here to help! Sincerely, The Landers Kia Team

October 10, 2024

I need work done that is covered under my warranty, but Landers said I need to drop the car off with them with no guarantee as to when they will get to work on it due to a backlog. I asked for a loaner ca More

by RESOBOTKA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I worked with the service dept
Oct 11, 2024 -

Landers Kia responded

Thank you for reaching out. We understand your frustration regarding the service situation and the lack of clarity on the timeline for your vehicle repair covered under warranty. We aim to ensure our customers have a positive experience, and we appreciate your feedback. Please contact us directly so we can find a more suitable solution for your needs. Your satisfaction is important to us. Sincerely, The Landers Kia Team

October 07, 2024

The service department 1. Doesn't answer or return calls in a timely manner. 2. Didn't communicate about the diagnosis. 3. Kept car in shop for an extraordinary amount of More

by jolynetupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony in Service dept. Zero stars
Oct 11, 2024 -

Landers Kia responded

Our team has acknowledged this review.

October 07, 2024

Horrible customer service especially Elijah. Very rude. Had my car for almost two months even though they had my replacement engine for 2 weeks. Will never go back there and will never get anoth More

by GSMITH124339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah
Oct 09, 2024 -

Landers Kia responded

Thank you for sharing your experience. We understand your frustration, especially regarding the wait on your vehicle and the service you received. At Landers Kia, we strive for high standards in customer service and appreciate your feedback. If you’re open to discussing this further, please reach out to us directly. Your satisfaction is important to us, and we’d like the opportunity to make things right. Sincerely, The Landers Kia Team

October 07, 2024

The service advisor was very nice. The wait was long but the customer service from the service advisor made my trip worth it. More

by coffee.tiffanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Landers Kia responded

Thank you for your kind words! We're thrilled to hear that our service advisor provided you with excellent customer service during your visit to Landers Kia. We appreciate your patience with the wait time and are glad it made your trip worthwhile. We hope to see you again soon! Sincerely, The Landers Kia Team

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