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Steve Landers Kia - Service Center

Little Rock, AR

4.1
342 Reviews

342 Reviews of Steve Landers Kia - Service Center

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December 22, 2024

My car was there over 8 days and they still did not tell me what was wrong. More

by PHYLLIS5497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Landers Kia responded

Thank you for sharing your experience with us. We understand how frustrating it can be to have your vehicle in our care without clear communication about the status. At Landers Kia, we value transparency and want to ensure that our customers are informed. Please feel free to reach out to us directly so we can address your concerns and provide you with the information you need. We appreciate your feedback and hope to resolve this matter for you. Sincerely, The Landers Kia Team

December 21, 2024

In and out in a timely matter… customer service is great … will come again … Thanks More

by christae1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Landers Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Landers Kia and that our customer service met your expectations. We look forward to seeing you again soon! Sincerely, The Landers Kia Team

December 12, 2024

Welcomed me. Great service in every area overall. I would highly recommend Landers Kia. Thanks! More

by MAR828WIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
Dec 13, 2024 -

Landers Kia responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and felt welcomed at Landers Kia. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Landers Kia Team

December 11, 2024

The facility was top notch. Everyone who dealt with me was polite and professional. All in all a very pleasant experience. More

by JAMESCRITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Landers Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience at Landers Kia and found our facility top notch. Our team takes pride in providing polite and professional service. We look forward to welcoming you back for any future needs! Sincerely, The Landers Kia Team

December 10, 2024

Your dealership is so good that I travel across the metro to get to it rather than to go to the one down the street for me. Your technicians are personable, polite, and show a natural curiosity for electric More

by frequent_buyer
Recommend Dealer
Yes
Employees Worked With
David smith
Dec 11, 2024 -

Landers Kia responded

Thank you so much for your wonderful review! We're thrilled to hear that you travel across the metro to visit Landers Kia—your loyalty means a lot to us. It's fantastic to know that our technicians provided you with great service on your electric vehicle, and we’re glad you enjoyed our facilities during your wait. We appreciate your feedback immensely and will definitely pass it along to our team. We look forward to seeing you again soon! Sincerely, The Landers Kia Team

December 09, 2024

The communication from the service department was terrible. I called four times and asked for an update and all four times they said they would call me back and never did. My Sportage has been there More

by dbroughton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John and Wade in the service department
Dec 10, 2024 -

Landers Kia responded

Thank you for sharing your experience with us. We understand your frustration regarding the communication from our service department and the extended wait time for your Sportage. Your feedback is valuable, and we take it seriously as we aim to improve our processes. We would appreciate the opportunity to discuss this matter further. Please feel free to reach out to us directly at Landers Kia at your convenience. Sincerely, The Landers Kia Team

December 08, 2024

Very knowledgeable and helpful. The service advisor explained what all maintenance my car needed and they had my car ready when promised. More

by GAILBISHOP63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 10, 2024 -

Landers Kia responded

Thank you for your wonderful feedback! We’re thrilled to hear that you found our service advisor knowledgeable and helpful. At Landers Kia, providing exceptional service is our top priority, and we're glad your car was ready when promised. We look forward to assisting you again in the future! Sincerely, The Landers Kia Team

December 07, 2024

The customer service was excellent and the workers were super kind and knowledgeable. fast and friendly service More

by KARENHOWARDHORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Landers Kia responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced excellent customer service at Landers Kia. Our team takes pride in being kind and knowledgeable, and it’s great to know that you found our service to be fast and friendly. We look forward to serving you again in the future! Sincerely, The Landers Kia Team

December 06, 2024

Everyone was very professional and courteous there were lots of smiles and friendly chats and gestures everyone was really nice and made us fill comfortable. More

by henrylwms50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Landers Kia responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team's professionalism and friendliness at Landers Kia. It's great to hear you felt comfortable during your visit. We look forward to seeing you again soon! Sincerely, The Landers Kia Team

December 05, 2024

Landers Kia has always gone above and beyond in sales and service! They ensure I’m taken care of my car is in good shape! More

by JENRAY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Landers Kia responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with Landers Kia. It's our goal to go above and beyond in both sales and service, and we're glad to hear that your car is in good shape! We look forward to assisting you again in the future. Sincerely, The Landers Kia Team

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