Landers Kia

Great Customer Service I came to Steve Landers Kia to get my oil changed and have my 7500 mile check. I was met at my car by someone who lead me in to the service counter. I came to Steve Landers Kia to get my oil changed and have my 7500 mile check. I was met at my car by someone who lead me in to the service counter. I was impressed that everyone had on masks! The service desk advisor, Richard Nelson, was very nice and explained everything they would do and the cost. While I waited in the waiting area I noticed that everything was super clean and spaced out for social distancing. When my car was ready, Richard came out to get me and explained everything that was done on my car and took me to the checkout window. The lady at the checkout was very nice. I will definitely be coming back for all of my service needs on my car! More

New Telluride I live in Fort Smith and had been trying to locate a Telluride in the 3-State area as they are difficult to come by. Robert McCone called me when on I live in Fort Smith and had been trying to locate a Telluride in the 3-State area as they are difficult to come by. Robert McCone called me when one became available at Landers Kia, but before I could make a decision it sold within two hours. Two days later he had found another one and called me first thing in the morning and we did the deal before lunch. I appreciated his proactive efforts to help me find the vehicle I wanted and he was a pleasure to deal with when I came to the dealership. Everything was first class. More

It took forever (over an hour) to try to get an appointment through the chat system. Never again! Once I talked to someone & arrived at the dealership everything went very well! appointment through the chat system. Never again! Once I talked to someone & arrived at the dealership everything went very well! More

All good. In and out in 30 minutes for an oil change. The dealership was not busy. The service department staff was helpful and informative dealership was not busy. The service department staff was helpful and informative More

Chase started with us and Courtney took over. They were very friendly. Wesley closed the finance also very friendly. All helpful. The only thing I would ask is for for a copy of signed paperwork (all signe very friendly. Wesley closed the finance also very friendly. All helpful. The only thing I would ask is for for a copy of signed paperwork (all signed paperwork) when we left that night. We asked the next business day and was told it was over at processing or something like that. This may be your procedure but really you should review this part of the process. And I believe I am talking about the process and not your employees. Tori was very good at going over the features of the new car with us the next business day. Thank you all! More

Courtney my sales person was exceptional. Professional, she listened, showed me what I asked for then gave me more options. Courtney focused on me as a customer. She was friendly and made me feel comfortab she listened, showed me what I asked for then gave me more options. Courtney focused on me as a customer. She was friendly and made me feel comfortable in my choice of purchasing my SUV. With the covid19 issues I was offered, sanitizer and social distancing was adhered to at all times. Employees had face masks. As did clients. Job well done!!! More

I just love this Dealership! They make you comfortable in an area while you wait and everyone is so nice and attentive. Justin went above and beyond in his explanation of my maintenance needs. an area while you wait and everyone is so nice and attentive. Justin went above and beyond in his explanation of my maintenance needs. More

First service Working with Justin the service manager was a delight. He was professional and helpful. I also was impressed on how clean the facility was in our new Working with Justin the service manager was a delight. He was professional and helpful. I also was impressed on how clean the facility was in our new COVID environment. I even saw people wiping the door handles. I purchased a cargo mat and i figured someone would just lay in the the back, but Justin unwrapped and placed in in the car. That was nice! More

Landers Kia picked up my car this morning for my first service. I can't believe how fast the turnaround was! Brilliant and excellent. Thus far all my dealings with Landers have been first rate. Thanks! service. I can't believe how fast the turnaround was! Brilliant and excellent. Thus far all my dealings with Landers have been first rate. Thanks! More

Great Josh and Chris were excellent. They worked to find me the right car, they They didn't make me feel dumb with all my questions, my husband passed Josh and Chris were excellent. They worked to find me the right car, they They didn't make me feel dumb with all my questions, my husband passed 6 months ago and I didn't have a clue.Im so glad I came to Your dealership. They treated me like family. I'm recommending you To other people and I will be back to trade. More