Landers Kia

I wanted to give a zero rating, but that was not an option! Took the Kia that I purchased from Landers Kia and to get an oil change 18,000 mile package and recalls fixed. Yes, the guy did have me sign option! Took the Kia that I purchased from Landers Kia and to get an oil change 18,000 mile package and recalls fixed. Yes, the guy did have me sign something that quoted pricing , however, when I went to pay, it is not what was on the paper that I signed and it was more. I asked to speak to a manager. up with his cocky attitude, and was very intimidating. the page where I signed and started calculating I did not try to have a conversation with me or try to help me so of course I got defensive. I told him to stop because at that point, I knew what he was going to tell me and that he was not going to try to help me in anyway. He did say you’re not going to let me finish and I said no and he walked away.. I did say well you’re not a very good manager, and he turned around and looked at me and said well you’re not a very good customer. I’ve been in customer service for years and I would never say that to a customer. I did reply with I have bought two vehicles here and the MANAGER replied, with that doesn’t make you a good customer. I will be finding another dealership to get my vehicle serviced. More

well my car has been at landers for over 40 days said its fixed two times i come to get it both times check engine light on this last time they restet comp and drove around block light back on restet ok your fixed two times i come to get it both times check engine light on this last time they restet comp and drove around block light back on restet ok your good to go car been sitting not used is cause drive and will fix lol so if it comes back on just call we will come get it so still nobody has called me so my next step is bbb or 7 on your side or ? More

the worst experience i’ve ever had they are rude and give you the run around and kept my car for 2 months while working on it didn’t give me a loaner til 3 weeks after they took my car they do not care about you the run around and kept my car for 2 months while working on it didn’t give me a loaner til 3 weeks after they took my car they do not care about thier customers just money even the car they loaned us was filthy with a cracked windshield when we finally got our car fixed and back it was filthy as well be warned the worst experience ever More

Interested in a Tahoe and they ran my credit seen it on report then never contacted me again I know it was around 700 not the best but was buying a used car report then never contacted me again I know it was around 700 not the best but was buying a used car More

If I could give this place zero stars I would. On multiple occasions throughout the past two weeks I have tried to communicate with dealers and even the general manager of this dealership in order On multiple occasions throughout the past two weeks I have tried to communicate with dealers and even the general manager of this dealership in order to negotiate a price of a vehicle that I was highly interested in. Not only did most of those negotiations fall through they eventually stopped responding to emails and phone calls and refused to work with me. They even raise the price of the vehicle I was looking at by $1300. All they care about is making more money for themselves and not the happiness of their customers. Go to a different dealership! More

They keep DELETING my review instead of fixing the issues smh ‼️***Would NOT recommend Landers Kia**‼️Long but PLEASE READ‼️ The Salesman and Service department is horrible. First problem on the day of test smh ‼️***Would NOT recommend Landers Kia**‼️Long but PLEASE READ‼️ The Salesman and Service department is horrible. First problem on the day of test driving the car it made weird knocking noise and going over bumps sounded horrible. They took it back AGAIN and put it on system and said everything came back normal and it was because the car had not been drove in a long time and to give it a while of driving. The sound when going over bumps was told because it’s a smaller car (Hyundai Elantra) that’s how it would sound.Ok now maybe 2months or less go by I take the car in again and they put it on system and they say same thing. I wait a while longer and finally just take it down the street to Crain Hyundai they “immediately” find the problem and the cost is 2,409. Keep in mind at Landers Kia it had been put on there system 3 DIFFERENT times but so called couldn’t find the problem. Take it back up to Landers Kia and they first try to make me pay for everything keep in mind I purchased the car LESS than 3 month before this. Then they file it through my car warranty and it was approved. 2nd problem they kept my car way longer then I was told and supposed to had changed the oil while it was there. Nope DIDN’T happen and they tell me I’d have to bring it back.Well after my husband called they said they would get to it that day. 3rd problem I see someone with the exact same car and ask does it sound like the car is going to fall apart when hitting bumps she says no it rides smoothly over bumps. So I take my car to Firestone and they say the problem is the Strut Mount & Bearing along with Shocks needing to be changed which is $776.00. Please tell me how this is supposed to be a reputable known company selling cars like this? How is a car with less than 58,000 miles that SUPPOSEDLY pass all these inspections have 3,200 worth of things needing to be fixed ALREADY? Especially when I mentioned ALL these problems on DAY OF PURCHASE? To make matters worse a friend of mine went to them thinking she would have a better experience and the first car they test drove had mold on the seatbelt and smelled horrible.The car they got has been having problems since day one also. She only went with them cause they worked hard on getting her in a car with her credit. If I wanted a LEMON car I would have went to Broadway. I’ve NEVER experienced any car issues from other reputable dealerships but they didn’t have what I was looking for. PLEASE GO ELSE WHERE. More

My car has been at the dealership for 4 months waiting on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. More

I couldn't believe how easily & quickly the Service people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Calle people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Called for an appointment at 2:45 on Thursday afternoon, explained my predicament, was concerned that it might be Friday or Monday before I could get in. Darcy told me they had an opening at 4PM THAT DAY! Told her I also needed a new battery and asked if they had a replacement in stock. Within about 2 minutes she said "Yes!" I connected my car's battery to my wife's, started my car and drove to the dealership. A smiling Service Writer named Kemp greeted me; asked what work was needed; he suggested that coolant replacement would be wise & I agreed. Kemp assured me they would get to work right away. About 40 minutes later Kemp told me my Kia Soul was ready, it had been washed & vacuumed and was at the door; all I had to do was to go to the cashier and pay! WOW! I was so relieved! Thanks to all the people who made this all happen for me so easily and quickly. Thanks LANDERS SERVICE TEAM!!! Dick M More

My car stopped working and I got it towed to Kia! They have had my car since Friday. I was t called or told anything about my car! I called them. They promised to call me back by end of the day. Nev They have had my car since Friday. I was t called or told anything about my car! I called them. They promised to call me back by end of the day. Never called back. Saturday I called them again cause no one called me back. I was upset and pissed. They gave me the run around. They still haven’t told me what’s wrong with my car. I was told they would call me Saturday. They never called me back! Here it is Monday and still no word! Their service is horrible and I would not recommend Kia to anyone!!! On Saturday I asked for a rental or courtesy vehicle the guy told me they didn’t have any and that they had 25 cars in front of my car…. Mind you I was given an 1130 appointment on Friday. Still no word on my vehicle. The scheduler Barbra told me “NONE OF MY BUSINESS” WHEN I ASKED HER NAME. The other person Todd M told me they had 25 cars in front me and that they don’t do courtesy vehicle. I was to go out of town and had to cancel plans cause they NEVER contacted me about my car! Kia is full of xxxx and once my car is done I’m done with them! More