Landers Kia

I am glad to find a forum that is dedicated directly to the Landers Kia service department. Unfortunately, I found it too late. I have taken my 2018 Kia Optima there 3 times now and every single time I wa the Landers Kia service department. Unfortunately, I found it too late. I have taken my 2018 Kia Optima there 3 times now and every single time I walk out feeling scammed. My check engine light is still on and they have charged me $175 every time I take it in just to rattle off several things they want to do to it and hope it fixes it. I have done all the repairs they have suggest (all 3 times that I’ve taken it in) and the check engine light is still on. Now they are suggesting that I run an engine diagnosis that costs $750 and that’s just to diagnose it and was told once they found out what was wrong the repairs would be additional. I declined. I have spent over $1200 and have left my car for days at a time. I’m assuming that the techs get paid on commission and they keep suggesting things to do so they can get more money. Don’t let them get yours too. More

I purchased a new Kia Sorento from this dealership. I requested a model with caligraphy and was sold one without it the office manager made a small monetary adjustment and I settled for tge car. Now wi I requested a model with caligraphy and was sold one without it the office manager made a small monetary adjustment and I settled for tge car. Now with only 8,000 miles I brought it back in because the radio was not working. They were unable to fix the radio and was told an update would have to be done and they would need to obtain that update. Two weeks later and still no update. Not avery satisfied customer. Can not seem to get any response for service. More

First off, the manager of this location was extremly rude and unprofessional. My vehicle was at the location for a part (cooling system) that was recently recalled. At the time of my visit, the dealership ha and unprofessional. My vehicle was at the location for a part (cooling system) that was recently recalled. At the time of my visit, the dealership had possession of my vehicle for a little less than a month. I visited on 9/8/23 because I had not been contacted for near a month in regards to the status of my vehicle. When I arrived to the store, no one bothered to greet me, so I found an employeee and asked to speak with a manager. One of the employees pointed to a gentlemen sitting at a desk directly to the right as soon as you walk in. I let him know that I was there to check on my vehicle and gave him the guys name who had been working on my vehicle and he informed me that he had fired him the day before. The manager was very unprofessional and very unconcerned. I explained that my vehicle had been at the dealership for almost a month and he proceeded to tell me that his vehicle had been in the shop for a year. He didn’t offer to look into the matter or ask additional questions to see if it was something he could do assist. He pointed to a group of guys and stated “one of those guys over there will contact you”. I asked the manager if it was possible for them to give me a loaner, being that I would obviously be without my vehicle for longer than I had expected. The manager said very rudely, “No! We don’t have any. I’ll keep you in mind”. Frustrated and angry, I left. I waited a week and still no communication from the dealership. I decided to call since noone took the initiative to contact me. I was told from the person on the phone that they were still working on it. They informed me my vehicle was under warranty but they did not have a loaner vehicle to give me. Frustrated and fed up as well, my husband visited the dealership on 9/11/23 in hopes of getting this issued resolved. My husband was told that they would have the vehicle ready Wednesday, which was 9/13/23. On 9/13/23, I spoke with the manager who was still very rude and unprofessional. He rudely instructed me to go to the cashier sitting at the counter. The lady informed me that I would have to pay $893 in order to get my vehicle. I was very confused why I woud be responsible for paying for a part that KIA recalled. I also let the cashier and manager know that not only was this not an issue caused by me, but that the vehicle was also under warranty and I shouldn’t be responsible for paying for it. The manager told me to wait while he went to the back. A few minutes later, the lady at the counter handed me a service invoice and told me to have a nice day. I’ve worked customer service 40+ years and I have never treated my customers in such a horrible manner as the employees at Landers Kia. I was thrilled to purchase a new Kia K9 because I absolutely love my current Kia. But after his experience, I honestly can’t see myself ever doing business with Landers again, especially the Kia location. More

I'm going to try to give them a zero. Same exact type of story as last review. Come down and relax while waiting for your diagnostic test to be done. We'll send a text to verify your 12:1 Same exact type of story as last review. Come down and relax while waiting for your diagnostic test to be done. We'll send a text to verify your 12:15 appointment. NOPE! I called this morning and got the "We're a week and a half back on diagnostics , so you'll have to drop off your vehicle" story. Well, I'm sure everyone working there has a plethora of vehicles to choose from while they wait, but us poor folk... SORRY BUT YOU GET A ZERO even if I'm not allowed; for making me wait just to find out I can't get it done while waiting. More

Made an appt to have my Kia soul checked due to check engine light was on . I was asked if I wanted to wait or leave my car. I told them that I would wait. I live an hour from the dealership. Arrived at engine light was on . I was asked if I wanted to wait or leave my car. I told them that I would wait. I live an hour from the dealership. Arrived at appt to be told I would have to leave my car. Really how was I to get home ? Was told that it might take awhile that another car had been there for a week -? So. How am I to get my car fixed? There service dept is a joke More

I called to schedule a Service appointment on my Kia Optima. I explained to the rep I was coming from out of town and wouldn't be able to leave it longer than a business day due to not having a ride hom Optima. I explained to the rep I was coming from out of town and wouldn't be able to leave it longer than a business day due to not having a ride home. She assured me if I dropped it off first thing, they would have all day to look at it and it would be ready by close of business same day. When I arrive at 7:30am, I was greeted by an advisor who told me they were two weeks just for diagnostics. If the rep would have told me that, I would have gone somewhere else. I cannot leave my vehicle for two weeks. This was a huge inconvenience that could have been prevented by Landers Kia if the rep would have simply told me that. Not only was I inconvenienced, but the advisor didn't even apologize. Even though it wasn't his fault, I still expected an apology on behalf of his team member (the rep) instead of a heartless "bye". I will never refer or return to Landers simply because of poor communication and poor customer service. More

Purchased a used vehicle from Landers Kia a few weeks ago. Drove almost 4 hours after doing most the deal via calls and texting. They negotiated well on my trade and met me at a number I was satisfied wi ago. Drove almost 4 hours after doing most the deal via calls and texting. They negotiated well on my trade and met me at a number I was satisfied with and match the highest amount from other dealers on my trade. They did an amazing job at finding a great rate and payment for our purchase. We made the drive and our salesman Chris Gains was amazing to work with. Unfortunately, the vehicle had a couple issues we found when we arrived. Chris apologized several times for making us make the drive and not finding those issues before. They were willing to fix everything and did so within a couple days. The communication was great during the process and we ended up driving back down a few days later and they had everything ready. We test drove again, ensure all was fixed and paperwork was fast and we were headed home with our new vehicle in a very timely manner. They provide a 30 day/1500 mile warranty on their used vehicles and 3 days after getting it home I noticed a leak in my garage under it and my passenger tail light went out. What you get with a used vehicle. I called Chris and asked about that warranty and he said I got you cover. Told me to take it to a dealer of my choice and they worked with that dealership and paid for the repairs. I highly recommend Landers and look up Chris Gains when you go. You won’t regret it. You will also see based off his salesman of the month awards at his desk just why he has so many of them. More