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Landers Kia

Little Rock, AR

Overview
Employees
Reviews
Vehicles
4.4
557 Reviews
We are a full-service dealership that provides high-quality new and used vehicles and service to communities in AR, including: North Little Rock, Sherwood, Maumelle Conway, Searcy, Cabot, Jacksonville, Benton, Bryant and the rest of Central AR.
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201 Colonel Glenn Plaza Loop

Little Rock, AR

72210

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Showing 557 reviews

October 07, 2024

Horrible customer service especially Elijah. Very rude. Had my car for almost two months even though they had my replacement engine for 2 weeks. Will never go back there and will never get anoth More

by GSMITH124339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah
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Oct 09, 2024 -

Landers Kia responded

Thank you for sharing your experience. We understand your frustration, especially regarding the wait on your vehicle and the service you received. At Landers Kia, we strive for high standards in customer service and appreciate your feedback. If you’re open to discussing this further, please reach out to us directly. Your satisfaction is important to us, and we’d like the opportunity to make things right. Sincerely, The Landers Kia Team

October 07, 2024

The service advisor was very nice. The wait was long but the customer service from the service advisor made my trip worth it. More

by coffee.tiffanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Landers Kia responded

Thank you for your kind words! We're thrilled to hear that our service advisor provided you with excellent customer service during your visit to Landers Kia. We appreciate your patience with the wait time and are glad it made your trip worthwhile. We hope to see you again soon! Sincerely, The Landers Kia Team

October 07, 2024

The service department 1. Doesn't answer or return calls in a timely manner. 2. Didn't communicate about the diagnosis. 3. Kept car in shop for an extraordinary amount of More

by jolynetupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony in Service dept. Zero stars
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Oct 11, 2024 -

Landers Kia responded

Our team has acknowledged this review.

October 06, 2024

Great people, Had a great experience with everyone I dealt with during my visit. Definitely would recommend Landers KIA to my friends. More

by meadows-james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Landers Kia responded

Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our team at Landers Kia. Your recommendation means a lot to us. We look forward to assisting you and your friends in the future! Sincerely, The Landers Kia Team

October 01, 2024

We got a great deal on our Sorento but the after care leaves to be desired. More

by hippychick.vann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ, Noel
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Oct 03, 2024 -

Landers Kia responded

Thank you for sharing your experience with us. We're glad to hear that you got a great deal on your Sorento. We appreciate your feedback regarding the aftercare and would like to understand your concerns better. Please feel free to reach out to us directly at Landers Kia so we can work towards improving your experience. We value your input and look forward to serving you better in the future. Sincerely, The Landers Kia Team

September 30, 2024

Keep my car a month got it repaired but someone scratched my car up have asked dealer twice when they are going to repair they say waiting on quote More

by ringo4060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Landers Kia responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

September 30, 2024

Didn't have any trouble, very understanding clean waiting area explained everything very helpful at checkout. More

by justsassy04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Landers Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Landers Kia. Our team strives to provide a clean and welcoming environment, and I'm glad you found our service helpful and understanding. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Landers Kia Team

September 30, 2024

David White was friendly,informative, not pushy and helped every step of the way. Thanks More

by STEAGUE14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David White
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Oct 02, 2024 -

Landers Kia responded

We truly appreciate your kind words about your experience at Landers Kia. It’s great to hear that you found our team friendly and informative. We strive to make every step of the process smooth and enjoyable for our customers. We look forward to seeing you again! Sincerely, The Landers Kia Team

September 30, 2024

Always friendly and takes care of my wife’s car. Very professional and appreciate them always washing her car after service. More

by sfryar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Landers Kia responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you find our team at Landers Kia to be friendly and professional. It's our pleasure to take care of your wife's car and ensure it looks great after service. We look forward to seeing you both again soon! Sincerely, The Landers Kia Team

September 29, 2024

They did the best that they could with what they had. not bad OK ok More

by Craigstephenson996
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John,
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Oct 01, 2024 -

Landers Kia responded

Thank you for your feedback. We appreciate your understanding and acknowledge that we're always striving to do our best at Landers Kia. If there's anything specific you'd like to discuss or any way we can improve your experience, please feel free to reach out to us. We look forward to serving you again. Sincerely, The Landers Kia Team

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