Landers Ford

Avoid Landers I made an appointment on line to have a oil change done on a Saturday and received an e-mail confirmation. When my husband arrived for the scheduled I made an appointment on line to have a oil change done on a Saturday and received an e-mail confirmation. When my husband arrived for the scheduled appointment, he was told that they do not accept Saturday appointments but IT hadn't fixed the system to not allow people to schedule appointments. He was told that he could wait but it would be at least 2 hours since there were 5 people before him. He took the car down the road to Jiffy Lube and was done in 30 minutes. No one tried to call or e-mail before the appointment to let us know it would not be honored. I e-mailed the service manager Robert Johnson about the situation and have heard nothing in response. Clearly customer service at this dealership is not important. Do not come to this place; you will be disappointed. More

Great Fast Lane Service Team Unexpected high repair bill for my vehicle that is under 21,000. I was upset but the manager explained to me why and where the repair had to be made. Unexpected high repair bill for my vehicle that is under 21,000. I was upset but the manager explained to me why and where the repair had to be made. I was treated very well and given transportation assist and great customer service assistance. More

Oil change Landers offers great customer services and has the best all around salesman, Paul Mengarelli. He works on your behalf to ensure he’s found the right o Landers offers great customer services and has the best all around salesman, Paul Mengarelli. He works on your behalf to ensure he’s found the right one for you! More

Common sense approach to buying a car ! No nonsense at Landers Ford , if you or not satisfied with deal you are getting, then let the sales manager know , he will make you a new offer . No nonsense at Landers Ford , if you or not satisfied with deal you are getting, then let the sales manager know , he will make you a new offer . More

SERVICE IS POOR WORST SERVICE. Service Manager is arrogant and has a don't give a crap attitude. You have to call them to find out about your vehicle.. 4 truck ba WORST SERVICE. Service Manager is arrogant and has a don't give a crap attitude. You have to call them to find out about your vehicle.. 4 truck batteries for the same vehicle in 3 years and despite having a FORD 3 year warranty, still had to pay for the batteries. This is not an isolated instance. We have tried them many times on various Ford vehicles we own(ed) over a 9 year period in the sheer hope of improvement.. Keeps getting worse. Please avoid this place and their service personnel. More

Great customer service from walk-in to drive out. I recently purchased a 2015 Ford Fusion from this dealer and they far exceeded my expectations. I felt I received a great deal on my vehicle and a fai I recently purchased a 2015 Ford Fusion from this dealer and they far exceeded my expectations. I felt I received a great deal on my vehicle and a fair price for my trade in. The sales consultant I worked with was very professional and attentive to my needs--shout out to Jaqi. When it was time to speak with the finance manager the excellent service continued. The terms of my financing were clearly laid out and all additional offers were presented in a non-pushy way--shout out to Steven. I highly recommend doing business this dealer when you are on the market for your next vehicle. The team is great! Their customer service is beyond awesome. Thanks Landers! More

Great price, sweetened the deal with a few add-ons, pleasant They had just the vehicle we wanted at a price much better than market. The car was in great condition, yet they still sweetened the deal to give us t They had just the vehicle we wanted at a price much better than market. The car was in great condition, yet they still sweetened the deal to give us the best experience possible. Our salesman was pleasant and pearsonable, forthright and friendly. Great transaction from start to finish. Highly recommended. More

Great, easy transaction. Pleasant crew. Great transaction. Very pleasant to work with. Paul M. is a great guy. Very personable. Great selection of vehicles to choose from. Would go to th Great transaction. Very pleasant to work with. Paul M. is a great guy. Very personable. Great selection of vehicles to choose from. Would go to them again. More

Wendell was excellent Wendell Brown, my salesperson, handled this transaction with perfection. He didn't push me, he gave me a fabulous price and helped me work through al Wendell Brown, my salesperson, handled this transaction with perfection. He didn't push me, he gave me a fabulous price and helped me work through all the options that were available with respect to the different trucks on their lot (XLT vs Lariat vs Platinum). Very knowledgeable and transparent. Great experience. Let's hope the service department is as good. More

Best Deal in the region I was in need of a vehicle that could better handle winter weather so we search all of the eastern US to find a dealer that would give us a good deal I was in need of a vehicle that could better handle winter weather so we search all of the eastern US to find a dealer that would give us a good deal on a new car as well as on a trade-in. Out of the 4 other dealerships we were in contact with, Landers was able to reduce the MSRP more than any other dealership while also giving us the best trade-in value for my vehicle. When we arrived at Landers to close the deal there were absolutely no surprises, making it a very smooth and exciting transaction. The atmosphere and customer service at Landers in Collierville is the best I seen at any car dealership. I would highly recommend doing business with them as they only want to ensure full customer satisfaction. More