Landers Dodge Chrysler Jeep RAM - Bossier City - Service Center

Worst car buying experience ever. I bought a car a year ago from this dealership and I have had nothing but trouble with the whole service experience. I like the car, although I have I bought a car a year ago from this dealership and I have had nothing but trouble with the whole service experience. I like the car, although I have already had two recalls and also had to have it in for repairs twice as well. The service experience has been horrible, most everyone is rude and they never follow through on what they say they will do, noone can give you any answers why things were not done. I have been jacked around every time I have had to deal with them. I would tell anyone thinking about buying from this dealership to keep on drivi g down the road. I wish I had never bought this car. More

Service & Sales Mr. James Gillis is the greatest salesperson ever! I purchased my truck from him in 2010 and he gave me the perfect deal with no pressure to buy. I pl Mr. James Gillis is the greatest salesperson ever! I purchased my truck from him in 2010 and he gave me the perfect deal with no pressure to buy. I plan to purchase another vehicle from him in about 10 months, as soon as I get this one paid off. Mr. Bass and all those guys and gals in the service department are absolutely fantastic; they "know my vehicle", and they always let you know what to expect, and they call after the diagnoses, prior to performing the work. More

The worst experience everytime i gobto the service departmen The fact that I purchase a car from their and yes if utvis something wring yes I would like fir someone to help me but if your service manager talk th The fact that I purchase a car from their and yes if utvis something wring yes I would like fir someone to help me but if your service manager talk the customers like they isn't anybody then I see where the employees get it from More

commitment to excellence and community service We have been consistently impressed with Landers since they came to Bossier. Since opening their doors they have serviced, modified and repaired our 2 We have been consistently impressed with Landers since they came to Bossier. Since opening their doors they have serviced, modified and repaired our 2 Jeep Wrangler Rubicons, (2004,2014). Their performance and attention to detail has been above and beyond in every respect and in every department. Their depth of product knowledge is impressive. Their advice regarding jeep modifications, accessories and Mopar parts is invaluable and based not only upon education and training but extensive personal experience as well. The process of ordering a new Jeep was seamless. Scott's knowledge, advice and assistance was "spot on" and assured that we were able to get exactly what we needed. Kudos to an impressive Lander's team with an impressive product. More

Don't treat your customers like idiots I went to this establishment for a simple oil change back in Feb 2015 for a 2006 Dodge Charger SRT8. Dropped it off and walked around with a buddy of I went to this establishment for a simple oil change back in Feb 2015 for a 2006 Dodge Charger SRT8. Dropped it off and walked around with a buddy of mine to kill some time. When I came back and checked the receipt for the oil that was applied to my vehicle (it's been messed up before), they installed the incorrect weight. The individual that did the oil change looked at me like I didn't know what I was talking about and went to talk to his supervisor. He came back and said the oil they put in my car was the "equivalent" to the correct oil. I popped my hood and showed them the oil cap as well as the owners manual so they'd realize a mistake on their part had been made. We stared at each other for a while until the tech asked if I wanted my oil changed again. As I had a 12 hr drive ahead of me, I stated yes and waited again. I figured any establishment that advertised "Mopar Specialists" wouldn't have made such a rookie mistake. More

Follow Up Visit After being involved in an accident, my salesman has continued to be there for me and helping me during this entire process. He continued to do everyt After being involved in an accident, my salesman has continued to be there for me and helping me during this entire process. He continued to do everything he can to make sure I am still happy with my car purchase. More

Awful service department Car would not operate and was towed to dealership. In two days, no one and bothered to call me and let me know anything about my car. Service advisors Car would not operate and was towed to dealership. In two days, no one and bothered to call me and let me know anything about my car. Service advisors do not take the time to return phone calls and do not speak to/greet customers when they come in. Compared to other service departments at other dealerships, Landers could take a few pointers. More

Worst Service Experience A few months ago, brought my truck there to diagnose/fix a coolant leak. I am supposed to be a Business Link customer with priority. Was told by the A few months ago, brought my truck there to diagnose/fix a coolant leak. I am supposed to be a Business Link customer with priority. Was told by the service manager that the owner said we had too many vehicles to service and that they were not taking any new vehicles for service. Recently received a recall notice on my truck for the airbag which directed me to contact the dealer for repair. Called to schedule an appointment per the directions and was transferred to the "Airbag" service rep - got voicemail and left message. Never got a call back. After a week, I called again to try to schedule the airbag repair. Was told by the rep on the phone that "we are too busy and you need to call back in 2 weeks". I asked why I could not schedule an appointment for 2 weeks from now and was told "I will transfer you to a service rep but you will probably get voicemail". What kind of service is that!!! I bought 2 vehicles from Landers and I WILL NEVER GO BACK after this! More

my jeep is being held hostage!! It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box when Landers dodge rotated the tires. So Landers called Chrysler Roadside assistance service to tow the vehicle to Landers Dodge so they could remove all the locking lug nuts and replace them with regular lug nuts (which I paid I pay for). The tow truck driver hooked the tow hook on my tie rod end and secured the jeep on his truck improperly which bent my tie rod end. The Landers Dodge mechanic that changed the tie rod and then Bill The service manager along with Earl one of the service reps agreed that the tow truck company that Chrysler roadside assistance sent to get my jeep was responsible for the damage and should pay for the replacement. My 2014 jeep has been fixed for 2 days now and Landers Service Department refuses to give it to me because the tow company will not get back with them. My question to you is why am I being punished for someone else’s mistake ? The service dept. does not seem to care one bit about me (the customer ). Instead they are more worried about inconveniencing me until Landers Dodge gets their employee(The tow truck company) to pay for damages that they obviously did to my vehicle. April Babcock responded to one of my e- mails this is her answer to my problem Mr. Dixon: I spoke with the Service Director Bill McGinnis regarding your vehicle. He states it was towed in to our dealership through Chrysler Roadside Assistance to have some work done on it in our shop and that the tow company was the one that damaged your vehicle at delivery. Mr. McGinnis states that the tow company that Chrysler sent to pick up your vehicle wanted to fix your vehicle in their shop, however, you approved for our service department to fix what the towing company broke on your vehicle. Please note that we do not hire anyone for tow services, when you contact Roadside Assistance they determine who they send and that comes directly through Chryslers Roadside Assistance. In order to pick up your vehicle you will be responsible to pay the balance due for the work that was rendered in our shop upon your approval. This was not a problem that we created here in our shop so you would have to understand our position as well that we provided a service and in order to release the vehicle we will need payment. You will need to contact the towing company that delivered your vehicle to our store in order to recoup the funds for the repairs that they created. I apologize for any inconvenience this has caused you. Best regards, April Babcock Dealer Relations Manager CEI Facilitator Landers Dodge Chrysler Jeep Ram Alfa Romeo FIAT Louisiana's #1 Volume Dealer 318-797-1233 "Be kinder than necessary, for everyone you meet is going through some kind of battle". More

Exceptional service with Miss Bates: Brandy Bates has worked with me closely and has assisted me with my service needs for awhile, now. My car has been running great thanks to her attenti Brandy Bates has worked with me closely and has assisted me with my service needs for awhile, now. My car has been running great thanks to her attention to detail, her willingness to listen to me - the Customer - and her ability to go above and beyond. Much of the "art" of Customer Service has been lost these days, particularly with the "big box" environment and mindset. I'm happy, though, that women such as Brandy have corrected my thinking. She has made me a lifelong customer and I will continue to rely upon her ability to get me what I need and without delay. She's a great asset to your team. More