Landers Dodge Chrysler Jeep RAM - Bossier City

Long but had to be Lander’s Dodge Bossier City Horrible Experience Everyone knows the process of buying or leasing a new car is no fun. Imagine spending 6 hours at a Lander’s Dodge Bossier City Horrible Experience Everyone knows the process of buying or leasing a new car is no fun. Imagine spending 6 hours at a dealership, looking at and driving 1 car, buying the 1 and only car they showed to you, agreeing on a price, signing the papers, waiting for the car to be detailed, given the key’s and owner’s manual for the car, being told, ‘here it is you are all ready to go’, seeing them park the car at the door… and then being told they sold you the wrong car! I spent 6 hours at Lander’s Dodge on Saturday, January 17th, with my 72 year old mom, my 12 year old daughter and my 4 year old granddaughter. 6 HOURS!! I called ahead and spoke with Derek Thomas. He said he had a car he thought would work for us and to come in and drive it. When we arrived at the dealership the salesman walked us out to the car and went over all of the features. He said it was a Chrysler 200C with a 4 cylinder engine, sunroof, heated and vented seats and heated steering wheel, etc... and showed us how to operate everything. He gave us the keys and told us to take it for test drive. We drove the car and liked it. We sat down when we got back to the dealership and went back and forth many times on the numbers for the car until we agreed on a price and lease payments. The salesman would give us a figure, we’d counter, and he’d go back to the sales manager and bring us another figure. This happened several times, back and forth. FINALLY we all agreed on a figure. We filled out the credit application with the salesman and waited to sign the papers. When the papers were filled out and everything was ready, they called us into the finance office and we went over the paperwork and signed each of the documents.  We were excited, almost done! They asked us to wait in the showroom while they had the car detailed. While we were waiting, they brought us the key and owner’s manual for the car. Finally we were told the car is detailed and ready to go. The car was pulled up to the side door for us. The next thing we knew, they were telling us that they had sold us the wrong car!! We only looked at the one car, drove that same car, and purchased that same car! We were forced to leave in the car we came in after all of that. We were exhausted, frustrated, stressed out, extremely unhappy and felt completely taken advantage of! Update... We went back to the dealership on Monday, January 19th and spoke with the General Manager and Denny Rogers the owner. We purchased the car we wanted, the one we thought we'd purchased on Saturday, for a much higher price of course. I guess we should have just walked away but, and I know this is bad, I was emotionally invested in the car and I wanted it! After driving the car for a few days I asked if they would tint the windows in the car for me. I didn't think this was much to ask after everything we'd been through but they refused. You would think that after everything they would have given me a good deal on the car I ended up getting or at the very least tinting my windows but they refused to do either. I love my car (so far) but will never again do business with Lander's Dodge again and dread going in for oil changes, etc... I have to say that on Monday when we spoke with the owner and GM the owner was very unsympathetic. They even tried to turn it around and make it my fault saying that I should have checked the VIN numbers and that I was confused about which car I was getting because of one I had looked at a week before. I truly feel like we were taken advantage of at Lander's by the employees and the owner. I guess we will never know if they made an honest mistake or if they saw an opportunity to take advantage and took it. One final note, our original salesman was Justin and then we were switched to Mary (on Monday). I don't believe any of this was their fault and they were both awesome to deal with and made me feel like a valued customer unlike the other employees/owner at Lander's. And they wonder why car dealers have a bad reputation! More

Horrible Sales! I went to purchase a new truck from landers. The sales man that worked with me did not listen to anything I said! I told him what I wanted my situatio I went to purchase a new truck from landers. The sales man that worked with me did not listen to anything I said! I told him what I wanted my situation yet they ran my credit 20 times sent to lenders that didn't even apply to my sittuation! The person over finance apparently don't know what thier either! On top of it all this is the second time they have done this. They have told me come back with money down and I did $6,000 and still denied me! I went to Ford to buy a truck the same day and all was great they told us that we were just waiting or credit app. When credit app come back the sales man at Ford was floored to see that we couldn't get approved cause landers ran our credit 20+ times!!!! I would not recommend anyone use them. They hire just anyone now. I wouldn't have said this about 3 yrs ago cause I did all my business with them but will never go back there again after my experience this time. More

My Buying Experience I must say that my overall experience at Landers was excellent!!!!!! I was really skeptical when I first inquired about getting a new vehicle. I had a I must say that my overall experience at Landers was excellent!!!!!! I was really skeptical when I first inquired about getting a new vehicle. I had a lot of obstacles in my way that could've prevented me from getting a new vehicle but that just wasn't part of "his" plan. Upon my arrival I was met at my car by a very polite young lady that greeted me with a smile and immediately offered help. At first, I said to my self "I certainly hope this lady is not pushy with a lot of quick words", I must say I was completely blown by her approach. She was straight up with me and didn't lead me down a road of false hopes or expectations. She worked hard for me and didn't crack a frown at anytime. She remained professional and willing to assist me throughout my entire buying experience. Brittany Walker gives the true meaning to (KNOCK*YOUR*SOCKS*OFF) customer service. She was awesome!!!!!!! I'm now the proud owner of a 2012 Honda Civic and loving it. I will always recommend your business to all of my friends, family and strangers that are in the market for a vehicle or even if they are just looking. Thank you Landers Dodge and most of all thank you Brittany Walker for a job WELL DONE!!!!!!!! Thanks, Willandria More

Simple, quick & easy online experience!! Very impressed!! I submitted some information online inquiring about a new 2014 Jeep Grand Cherokee and I immediately heard back f/ the Internet Sales Manager, Derrick I submitted some information online inquiring about a new 2014 Jeep Grand Cherokee and I immediately heard back f/ the Internet Sales Manager, Derrick Thomas. More