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Landers Dodge Chrysler Jeep RAM - Bossier City
Bossier City, LA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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my jeep is being held hostage!! It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box when Landers dodge rotated the tires. So Landers called Chrysler Roadside assistance service to tow the vehicle to Landers Dodge so they could remove all the locking lug nuts and replace them with regular lug nuts (which I paid I pay for). The tow truck driver hooked the tow hook on my tie rod end and secured the jeep on his truck improperly which bent my tie rod end. The Landers Dodge mechanic that changed the tie rod and then Bill The service manager along with Earl one of the service reps agreed that the tow truck company that Chrysler roadside assistance sent to get my jeep was responsible for the damage and should pay for the replacement. My 2014 jeep has been fixed for 2 days now and Landers Service Department refuses to give it to me because the tow company will not get back with them. My question to you is why am I being punished for someone else’s mistake ? The service dept. does not seem to care one bit about me (the customer ). Instead they are more worried about inconveniencing me until Landers Dodge gets their employee(The tow truck company) to pay for damages that they obviously did to my vehicle. April Babcock responded to one of my e- mails this is her answer to my problem Mr. Dixon: I spoke with the Service Director Bill McGinnis regarding your vehicle. He states it was towed in to our dealership through Chrysler Roadside Assistance to have some work done on it in our shop and that the tow company was the one that damaged your vehicle at delivery. Mr. McGinnis states that the tow company that Chrysler sent to pick up your vehicle wanted to fix your vehicle in their shop, however, you approved for our service department to fix what the towing company broke on your vehicle. Please note that we do not hire anyone for tow services, when you contact Roadside Assistance they determine who they send and that comes directly through Chryslers Roadside Assistance. In order to pick up your vehicle you will be responsible to pay the balance due for the work that was rendered in our shop upon your approval. This was not a problem that we created here in our shop so you would have to understand our position as well that we provided a service and in order to release the vehicle we will need payment. You will need to contact the towing company that delivered your vehicle to our store in order to recoup the funds for the repairs that they created. I apologize for any inconvenience this has caused you. Best regards, April Babcock Dealer Relations Manager CEI Facilitator Landers Dodge Chrysler Jeep Ram Alfa Romeo FIAT Louisiana's #1 Volume Dealer 318-797-1233 "Be kinder than necessary, for everyone you meet is going through some kind of battle". More
Excellent experience I've bought 2 cars from Joe and Derrick and I couldn't be happier with the service I received from them. I send all my friends and family their way. T I've bought 2 cars from Joe and Derrick and I couldn't be happier with the service I received from them. I send all my friends and family their way. They are honest, knowledgeable and professional to say the least and are absolutely willing to do what it takes to make the deal happen. It definitely makes the car buying process easier to have people like Joe and Derrick to work with! More
Great Customer Service Landers was by far the best experience I've ever had buying a car. Most of the work was done over the phone and internet due to me living out of town. Landers was by far the best experience I've ever had buying a car. Most of the work was done over the phone and internet due to me living out of town. But they were very friendly, called me back with information to let me know what was going on and had the deal done in about an hour. Once I got there, they had the car ready to go, all we had to do was test drive the vehicle and sign the papers. The whole experience from this dealership made buying my dream car not only a reality but an amazing experience as well. Everyone at the dealership was extremely friendly. I would highly recommend to anyone looking to buy to go to Landers. (Ask for Scott) More
Patiently and Quietly We arrived at the dealership about 15 minutes before closing time. A manager came out looking exhausted but extremely friendly and welcoming after wor We arrived at the dealership about 15 minutes before closing time. A manager came out looking exhausted but extremely friendly and welcoming after working long hours of end of the month inventories. After introducing himself a salesman named John was sent out to assist my son and I. Although we informed John that we would come back during regular operating hours, John was more than willing to continue our discussion about each truck he presented to us. Inspite of being exhausted and now after closing hours, John never mentioned it was closing time. He just kept moving forward as if it was regular business hours. He enthusiastically proceeded to show different various of the particular truck we were interested in purchasing. John quickly realized there wasn't a need for a sales pitch. There was never any pressure to buy nor rush. I recall the words located on one of John's arm (Patiently and Quietly). That is exactly how John dealt with us from beginning to end. John was extremely knowledgeable, polite, approachable, professional, and above all very dedicated. An outstanding representative of his company. He also offered many suggestions concerning our plan of action that was greatly appreciated. Our first visit was very impressive and quite pleasant thanks to the manager and a personable salesman named John. One more thing, we noticed the next day that the entire staff was very polite and friendly. More
Best Car Buying Experience My experience was amazing!!! They had me in and out in an hour and they were so friendly. Definitely would recommend to anyone in the market for a jee My experience was amazing!!! They had me in and out in an hour and they were so friendly. Definitely would recommend to anyone in the market for a jeep, dodge, or Chrysler. Before I arrived at the dealership, my new car was washed and detailed and ready to go. More
Great Team at Landers I worked with Derrick Thomas and Joe Green when purchasing my Acura. At the time I wasn't even in the market for a new vehicle, i was just going to t I worked with Derrick Thomas and Joe Green when purchasing my Acura. At the time I wasn't even in the market for a new vehicle, i was just going to the lot with a friend of mine. I saw the car and expressed some interested. "If you want that car... Lets make that happen!"- I believe were the exact words that were used. Sure enough, they were able to get me an affordable monthly note on a beautiful, gently used, car. If I developed any qualms about the purchase they were soon diminished by the top notch customer care I received. Joe Green takes "customer service" to a new level. He was friendly and professional during the entire process. Not to mention, he took care of installing both my infant and toddler care seats in my new vehicle. Buying a car as a young woman can be a very taxing and intimidating experience. However, i felt comfortable the entire time and knew i was getting a great deal on my dream car! I have and will continue to tell all of my friends and co- workers to visit my pal Joe and Derrick at Landers in Bossier. More
Great Customer Experience I found a 2012 Ram Express on Landers website. Brandy and Rod both worked with me via email and telephone. In order to get the numbers correct, I wa I found a 2012 Ram Express on Landers website. Brandy and Rod both worked with me via email and telephone. In order to get the numbers correct, I was asked to bring my vehicle in, I live in Alexandria. Once I arrived in Bossier City, I was greeted very professionally. From start to finish I was not in the dealership very long. I was contantly check in on while waiting. The dealership was very busy, yet they were able to make the time to make sure I was happy. The team did everything they could to get me in my vehicle And it worked! They went above and beyond to make sure I got what I wanted. So above and beyond that they wanted me to drive the vehicle so I was sure this was what I was looking for. In the end Kyle got me a better deal that included a warranty (I was not expecting) in my price range. Landers did not give up and now they have a customer for life. Thank you Team Rod, Brandy, and Kyle and whoever else was in this deal. More
Great experience Scott and Kevin did everything they could to get me in a new vehicle. And it worked! They went above and beyond to make sure I got what I wanted. An Scott and Kevin did everything they could to get me in a new vehicle. And it worked! They went above and beyond to make sure I got what I wanted. And Scott know more about the Town and Country than anyone I talked to at other dealerships. The dealership was very busy, yet they were able to make the time to make sure I was happy. Great job! More
Bad experience Sales person or credit department lied to my son and myself. Told my son he was approved and to bring money and drive away!! We came with $1000 cash f Sales person or credit department lied to my son and myself. Told my son he was approved and to bring money and drive away!! We came with $1000 cash for down payment like we were told. Spent 2 hours be fore any one talked to us then another half hour. Then called us to say they told us they could not help us. More
Purchased six vehicles over the years.. Tom Hoeflinger and Scott Goldstein make purchasing a vehicle a very professional and whole hearted experience. Those guys are are amazing. Getting rea Tom Hoeflinger and Scott Goldstein make purchasing a vehicle a very professional and whole hearted experience. Those guys are are amazing. Getting ready to purchase number seven!! I look forward to dealing with them again. Lance has always made financing so easy, we were In and out in no time. All in all, I won't be shopping anywhere else. More