Landers Dodge Chrysler Jeep RAM - Bossier City

No hassle buying I just purchased a new Jeep Wrangler from Landers in Bossier City. My salesman was awesome and efficient. Gave me a great deal on my trade and I left I just purchased a new Jeep Wrangler from Landers in Bossier City. My salesman was awesome and efficient. Gave me a great deal on my trade and I left there a very happy customer! I would recommend them to everyone if you are serious about buying! More

Bad cars, Bad Customer SERVICE Bought a Dodge Charger on Thursday and it ran hot on Friday. I requested my down payment and the return of my trade in. I could foresee numerous futu Bought a Dodge Charger on Thursday and it ran hot on Friday. I requested my down payment and the return of my trade in. I could foresee numerous future problems with a vehicle that ran hot only after having it in my possession for a day. I called several times and went to this dealership on numerous occasions to get an update on the status on the return of my down payment and trade in. Not one member of management called me until almost three weeks later to discuss when I would be receiving my down payment and trade in. After finally speaking with a member of management, his tone was very rude and uncaring. Over the phone, I was told that no one knew the exact location of my trade in. Later I was told that my trade in was in California or possibly Alexandria. Finally, my trade in mysteriously appeared with the license plates still attached even though I was told the plates would be turned in. Buying a vehicle should be a memorable and exciting experience. Landers ruined this experience for me due to the terrible customer service, a faulty vehicle, and prolonging a situation that could of been handled at expeditious rate. More

Awful service department Car would not operate and was towed to dealership. In two days, no one and bothered to call me and let me know anything about my car. Service advisors Car would not operate and was towed to dealership. In two days, no one and bothered to call me and let me know anything about my car. Service advisors do not take the time to return phone calls and do not speak to/greet customers when they come in. Compared to other service departments at other dealerships, Landers could take a few pointers. More

Good bye to my jeep I bought a Jeep Compass from this dealer on 6/6/15. 3 days later, I had to take it back in because the transmission dip stick was broken off and hangi I bought a Jeep Compass from this dealer on 6/6/15. 3 days later, I had to take it back in because the transmission dip stick was broken off and hanging out of the bottom of my vehicle. They fixed it. Now, on 6/29/15 my vehicle breaks down completely in traffic and I have to push it to safety by myself. Apparently these are all my problems. I will never buy a vehicle from this uncaring dealership again. The manager was rude and spoke down to me like I was a child. More

Worst Service Experience A few months ago, brought my truck there to diagnose/fix a coolant leak. I am supposed to be a Business Link customer with priority. Was told by the A few months ago, brought my truck there to diagnose/fix a coolant leak. I am supposed to be a Business Link customer with priority. Was told by the service manager that the owner said we had too many vehicles to service and that they were not taking any new vehicles for service. Recently received a recall notice on my truck for the airbag which directed me to contact the dealer for repair. Called to schedule an appointment per the directions and was transferred to the "Airbag" service rep - got voicemail and left message. Never got a call back. After a week, I called again to try to schedule the airbag repair. Was told by the rep on the phone that "we are too busy and you need to call back in 2 weeks". I asked why I could not schedule an appointment for 2 weeks from now and was told "I will transfer you to a service rep but you will probably get voicemail". What kind of service is that!!! I bought 2 vehicles from Landers and I WILL NEVER GO BACK after this! More

my jeep is being held hostage!! It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box It all started when I had a screw in my tire and when I went to change it the locking lug nut tool had been stripped out and put back in my glove box when Landers dodge rotated the tires. So Landers called Chrysler Roadside assistance service to tow the vehicle to Landers Dodge so they could remove all the locking lug nuts and replace them with regular lug nuts (which I paid I pay for). The tow truck driver hooked the tow hook on my tie rod end and secured the jeep on his truck improperly which bent my tie rod end. The Landers Dodge mechanic that changed the tie rod and then Bill The service manager along with Earl one of the service reps agreed that the tow truck company that Chrysler roadside assistance sent to get my jeep was responsible for the damage and should pay for the replacement. My 2014 jeep has been fixed for 2 days now and Landers Service Department refuses to give it to me because the tow company will not get back with them. My question to you is why am I being punished for someone else’s mistake ? The service dept. does not seem to care one bit about me (the customer ). Instead they are more worried about inconveniencing me until Landers Dodge gets their employee(The tow truck company) to pay for damages that they obviously did to my vehicle. April Babcock responded to one of my e- mails this is her answer to my problem Mr. Dixon: I spoke with the Service Director Bill McGinnis regarding your vehicle. He states it was towed in to our dealership through Chrysler Roadside Assistance to have some work done on it in our shop and that the tow company was the one that damaged your vehicle at delivery. Mr. McGinnis states that the tow company that Chrysler sent to pick up your vehicle wanted to fix your vehicle in their shop, however, you approved for our service department to fix what the towing company broke on your vehicle. Please note that we do not hire anyone for tow services, when you contact Roadside Assistance they determine who they send and that comes directly through Chryslers Roadside Assistance. In order to pick up your vehicle you will be responsible to pay the balance due for the work that was rendered in our shop upon your approval. This was not a problem that we created here in our shop so you would have to understand our position as well that we provided a service and in order to release the vehicle we will need payment. You will need to contact the towing company that delivered your vehicle to our store in order to recoup the funds for the repairs that they created. I apologize for any inconvenience this has caused you. Best regards, April Babcock Dealer Relations Manager CEI Facilitator Landers Dodge Chrysler Jeep Ram Alfa Romeo FIAT Louisiana's #1 Volume Dealer 318-797-1233 "Be kinder than necessary, for everyone you meet is going through some kind of battle". More