Landers Dodge Chrysler Jeep RAM - Bossier City

Ran credit without my approval I was in to look at a used vehicle. Salesman took my info, standard procedure, and I asked to see what the best price we could get was. I told him I I was in to look at a used vehicle. Salesman took my info, standard procedure, and I asked to see what the best price we could get was. I told him I am not interested in payment amount, I want to see Price of vehicle. He left the room without saying a word and I never signed anything. I then got a notification from Credit Karma that a new Hard Inquiry was made. What??? I did not authorize this, I was not ready to see what my payments were. They do not need to run my credit to give me a price on a used car, just tell me what the price you can do is, then if I like that I will authorize a credit run and talk payments. The thing that really upset me was he never even said they were going to do a credit check, If he had told me upfront I would have denied it and walked out, This was an unauthorized check. I will not do business with this dealership. More

Excellent The easiest car buying experience I have ever had. And all the employees where so professional. I would recommend Jay Brown to anyone looking for a ne The easiest car buying experience I have ever had. And all the employees where so professional. I would recommend Jay Brown to anyone looking for a new car. More

Great Experience I could not have asked for a better group of people to help me get into my new car and trade in my old car I could not have asked for a better group of people to help me get into my new car and trade in my old car More

Horrible horrible horrible! One of the sketchiest car business EVER. Worst experience I have ever had and very thankful we ended up going somewhere else. They cheat you out of mo One of the sketchiest car business EVER. Worst experience I have ever had and very thankful we ended up going somewhere else. They cheat you out of money and are very rude and disrespectful. They have a nice store front and that is about it. Do not recommend. Avoid at ALL COSTS! Not worth the trouble. More

jw62059 Mr. Brown was very very helpful. He actually went out of his way to assist us with financing our 2016 Dodge Ram Big Horn. Way to go Jay. Keep up th Mr. Brown was very very helpful. He actually went out of his way to assist us with financing our 2016 Dodge Ram Big Horn. Way to go Jay. Keep up the good work! More

EXCELLENT WALKED AWAY KNOWING I GOT A GOOD DEAL. Customer Service from the sales department and financial was excellent. Sales Department Brett Havener was superior, not demanding at all. I came back Customer Service from the sales department and financial was excellent. Sales Department Brett Havener was superior, not demanding at all. I came back the next day when the sales person Victor Cooks assisted me, he demeanor was the same as Brett excellent . I ended up getting a V8 instead of the V6 Challenger. When I went into Financial department I sat with Lance Havener, who never told me no when I made a counter offer. He always left the room to ask. After reviewing the paperwork several times while in negotiations I signed the paperwork buying me a new car. I walked away very happy with a brand new car. Payment where I needed them to be with the interest rate even better. This is my 3rd time buying a car from this dealership and I know it will not be my Last. More

Purchase of Dodge Challenger Great experience with salesmen Jay Brown. Knowledgeable, professional, was not pushy. Highly recommended. They worked with me on price and financing Great experience with salesmen Jay Brown. Knowledgeable, professional, was not pushy. Highly recommended. They worked with me on price and financing. Very satisfied with experience. More

Awesome service by everyone! My wife and I came in to look at a new 2016 Durango R/T on 6/17/16. Our salesman, Daniel Juniel, told us that is was still in transit from the factor My wife and I came in to look at a new 2016 Durango R/T on 6/17/16. Our salesman, Daniel Juniel, told us that is was still in transit from the factory, but he would call us as soon as it was unloaded off of the truck. Flash foward to 6/27/16, Daniel called me at 2:30 pm, as soon as the wheels touched the pavement off of the truck. My wife and I went up there, took it for a test drive, and by 6pm that night we had it sitting nicely in our garage. The finance manager, Lance Havener, explained everything line by line, since my wife and I were both first time buyers. He was able to get us a great interest rate, and was very professional in everything he explained. We never felt taken advantaged of by anyone. We will definitely be returning customers when we need a new car. Finally the sales manager, Bruce Clark, gave us final tips and tricks about our new Durango via email. All in all we had a great experience, and will definitely recommend to our friends and family. More

Took The Deal Because We Had No Other Options, But We bought our Fiat 500L Pop Hatchback in October of 2013 from Landers in Shreveport because my husband needed a vehicle in a desperate way (yep, he pi We bought our Fiat 500L Pop Hatchback in October of 2013 from Landers in Shreveport because my husband needed a vehicle in a desperate way (yep, he picked it out, too... I promise). Anyway, we were upside down on it due to the number of miles he's accumulated while driving to and from work each day - somewhere along the lines of 80-90 miles per day for 6 days a week. We decided to bring to Fiat back to Landers in Bossier to get hubby a truck, which we found ourself in need of due to life/moving/baby, etc. The experience we had at Landers Bossier was not one to write home about... just thr exact opposite. We found a used 2014 Ram 1500 that we were happy with, but it basically went downhill from there. The salesman lied to us several times about the note we could have, the duration of the payments, the wheels/rims on the truck... so many lies, which we only found out were lies when we met the Finance man, Mr. Lance, who was not very friendly at all and didn't seem to care that he was rude to us. He told us that we were not eligible for the number of payments we were promised (yet I have a credit score that's above 750), nor were we going to get the payment that we were promised - "It's just not possible, sorry" is the only explanation we got. We decided to leave the dealership to search for a week to see if there were any better deals that we could find and we communicated our thanks to the team for working with us so diligently - we'd been there for 10 hours - but before we left Mr. Lance came to us and gave us a spill about how the dealership was "making a friend and not a deal with [us]" and told us we could get $10 closer a month to the payment we wanted. We declined again and left and found no better deals in thd time we were away so we came back to Landers to sign the paperwork. When we met with Mr. Lance again, he said the last deal that he shared with us was no longer on the table and that the original payment we were shown was going to be the best he could do! I was furious but I felt like I had no choice as we really needed the truck. Mr. Lance seemed appeased, yet he was further angered when we declined the warranty and the GAP insurance. We shared that we were going to go through our insurance company for the GAP and you could see almost see steam billowing from his scalp! He was very short, curt and rude from that point until the paperwork was completed, and once everything was settled it seemed as though he couldn't get us out of his office fast enough. I pray that I'm never in the position to need to do business with that man or this dealership ever again. More

Best car purchase experience ever First of all my wife and I hate pushy car sales men so that's why we usually go looking at cars after hours. This experience was the total opposite First of all my wife and I hate pushy car sales men so that's why we usually go looking at cars after hours. This experience was the total opposite thanks to Jay. He was very easy to talk to and very very knowledgeable of the entire inventory of vehicles. He never tried to push a vehicle on us that we didn't want for his personal gain. This was by far the best car purchasing experience we have ever had. So from personal experience if your looking for a vehicle at landers dodge do yourself a favor and ask for Jay Brown !! More