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Landers Chrysler Dodge Jeep RAM - Service Center
Little Rock, AR
1,242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center
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October 25, 2018
2nd key was never mailed to us Salesman (Antonio) promised to mail our second key to us which never happened after calling salesman back multiple times we received a call back on th Salesman (Antonio) promised to mail our second key to us which never happened after calling salesman back multiple times we received a call back on the 18th of this month stating she was calling to set up getting another key for the truck. When my husband called the salesman (Antonio) back he was extremely rude to my husband stating since the key wasn't gotten before a month Landers was not responsible for giving him a key. First of all he told us that it would be mailed to us which never happened then after a month of no key we called the salesman back without any result. Then Justin the sales manager got involved 10/23/18 and didn t know what he was talking about stating we missed a few appointments to get a key which was a lie but any ways thank you Laura for being so respectful and fixing a small problem instead of bring rude and giving us an ultimatum( justin) ... we only bought a 3500 Dodge truck and to be disrespected over a key is a mess but what more can you aspect from a salesman that left before we could finish our paperwork and a manager who never asked us what happened or how can he help us. More
by sbbriggs45
October 23, 2018
Service department rocks!!! The best Service Advisor in town works here. Ask for Melinda Hopper if you want a great service experience. Professional, friendly, and super knowled The best Service Advisor in town works here. Ask for Melinda Hopper if you want a great service experience. Professional, friendly, and super knowledgeable!! Can't go wrong bringing your car here. More
by Beth SATTERFIELD
Employees Worked With
Melinda Hopper
October 23, 2018
Oct. 2018 Took jeep in for engine light, 5 after business it was ready, Got excuses after excuses...2 techs short. Only would get text messages and no phone c Took jeep in for engine light, 5 after business it was ready, Got excuses after excuses...2 techs short. Only would get text messages and no phone call regarding status, after I would have to inquire. More
by jan16
Verified CustomerEmployees Worked With
October 20, 2018
Quick lube was quick! Came in for an oil change Saturday morning. Everyone was friendly and courteous. My oil change was completed promptly and I was on my way! Came in for an oil change Saturday morning. Everyone was friendly and courteous. My oil change was completed promptly and I was on my way! More
by jimmyzwheelz
Employees Worked With
Tim McPhate
October 20, 2018
Excellent customer service I was able to leave my car and pick it up the next day. The shuttle drivers were very nice and the ride is amazing. I was able to leave my car and pick it up the next day. The shuttle drivers were very nice and the ride is amazing. More
by BOBBYSMITH1699
Employees Worked With
Melinda
October 19, 2018
Great service Service was good. Courteous and friendly people. Waiting area was very relaxed and comfortable. Over all satisfaction with every one and everything. Service was good. Courteous and friendly people. Waiting area was very relaxed and comfortable. Over all satisfaction with every one and everything. Will recommend to others. More
by sally2016
Employees Worked With
Larry Smith
October 17, 2018
The best We always receive great service at SLCDJ. Rather it purchasing a new car or have a current one serviced they never disappoint. Don't hesitate to visit We always receive great service at SLCDJ. Rather it purchasing a new car or have a current one serviced they never disappoint. Don't hesitate to visit them More
by AlwaysWright
Employees Worked With
Mike Crow, Calvin Evans
October 16, 2018
Great Service Larry Smith is awesome! Great service manager. He is very professional and listens to what I have to say. I always appreciate his help and that is why Larry Smith is awesome! Great service manager. He is very professional and listens to what I have to say. I always appreciate his help and that is why I go to Landers More
by monte1078
Employees Worked With
Larry Smith
October 13, 2018
Amazing service department Every time I get my car serviced, they are quick, attentive and go out of their way to make sure I'm taken care of. Every time I get my car serviced, they are quick, attentive and go out of their way to make sure I'm taken care of. More
by sillysierra09
Employees Worked With
Larry Smith, Craig Noteboom
October 13, 2018
Poor customer service Ichanged my mind about doing an uneccessary service to my car the next morning (before my part got in. So wiyher they did it with a bad part or with n Ichanged my mind about doing an uneccessary service to my car the next morning (before my part got in. So wiyher they did it with a bad part or with no part at all. Seems like a waste of time) thwy claimed to had done it before i told them not to but there was no proof. I asked for a log and the chick with the eyebrows (cant remember her name just her her eyebrows) scoffed like it was such a ludicrous idea to keep a log so in case that mechanic doesnt come in the next day for some reason no one comes behind him...and... does... the... same... thing? Stupid right? Like i guess i thought they had something so normal in order to ensure that people get their vehicles back in a timely fashion instead of making them wait until the, apparently, single solitary mechanic in the whole area to fix their car. More
by SEANNESHA
Employees Worked With
I think her name was melanie or something
