Back

Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

Sort by
November 22, 2018

Service I took my 2014 RAM Longhorn in for recall notices. Excellent service in the service department however I had been thinking about upgrading to the new More

by Mac501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Baker
November 21, 2018

Warranty repairs Chris helped diagnose and correct a leak in the catalytic converter, perform a drain check on the battery, and correct a sliding door needing a comput More

by Richard Wilkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lawhon in the Service Department
November 17, 2018

Customer service needs attention. Greeted with a "don't care Tech showed little courtesy and concern for the customer. I brought this to his attention. He made a minimum effort at an apology when I called this m More

by LOUNAUDEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Davis, Excellent worker
November 16, 2018

Above and beyond I have a 2000 Jeep Wrangler . Took it the smart jeep and dodge in Pine Bluff and they wouldn’t touch it said my jeep is too old. Call landers and th More

by stevej100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melinda
November 16, 2018

oil change plus glass repair Completed oil change, tire rotation, and windshield chip repair in just a little over an hour. Prescheduled all which helped expedite the work. Resp More

by JJSHORT50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Notebloom
November 14, 2018

Great folks to deal with and would recommend dealership Roy Spann is very professional and always willing to help the customer. My hats off to Roy and his team for taking care of me. Thanks. More

by NFPAGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Spann, Trey West
November 13, 2018

Great customer service . If they dont have a part u need they'll search around to find it and get your car done for you if they cant get part they order it right away then a More

by Creaseydonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
November 09, 2018

Service center was a dissapointment Took my car to get the transmission fixed, 4-5 days later got my car back with the same issue! Still mot sure why i had to pay the diagnostic fee when More

by jose_gomez430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Baker
Nov 14, 2018 -

Landers Chrysler Dodge Jeep Ram responded

Jose, we understand that you've already been working with our Customer Relations Manager Laura Mullinax about this. If you need anything else, please give her call at (501) 374-4848 as we'd like to make sure your vehicle and transmission are working properly. Thanks.

Nov 26, 2018 -

jose_gomez430 responded

No i have not worked with anybody, no one has took the time to call me! I took it to have it checked again and im having issues with receiving the part that they finally discovered was wrong. I have to txt them to get updates cause nobody takes the time to let the customer know what is going on. They informed me they were receiving the part monday or tuesday of last week and here i am today a week later still waiting because they dont have any idea where it is. This is the worst service deparment there is. Can’t wait to see what “other” charges they come up with when they get done”fixing” my car

November 09, 2018

Big fail I discovered after I returned home that the service department had not actually performed the tire rotation I was charged for. What other service was More

by LWILCOXSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 14, 2018 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for your feedback. We're looking into your last service visit and we want to make sure that you got the maintenance you paid for. Please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848 so she can take care of this. Thanks.

Nov 14, 2018 -

LWILCOXSON responded

I placed three calls to the service manager, and never had a call returned. Finally was able to pin him down and bring in the vehicle to have the job completed. Customer relations manager Laura Mullinax was no help at all and quite insulting. There's definitely a breakdown in the service department, and customer service.

November 08, 2018

Great Experience I always use Steve Landers CDJR for all work on my vehicle. I always receive the best, most courteous, timely, service possible. I've never been disap More

by MH85
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey, Craig
...
94
...