Landers Chrysler Dodge Jeep RAM - Service Center

Buyer Beware I suggest to read Arkansas Lemon Law before you purchase a vehicle or receive service from this dealership. The vehicle service department is very mis I suggest to read Arkansas Lemon Law before you purchase a vehicle or receive service from this dealership. The vehicle service department is very misleading, deceptive, not transparent at all. I took my 2017 Chrysler in for service. Passenger side blows cold air and not heat. I was lied to stating the issue has been resolved also my transmission has been jerking. This has not been resolved either. I filed a complaint with Dustin “a manager” He did little to resolve the issue and stated he wanted me to talk to the General Manager “Ivan” Ivan never came out of his office and did nothing to resolve my vehicle and service issues. To any consumer wanting to purchase a vehicle from this dealership just keep in mind that there’s many dealerships in the state of Arkansas that sell the same type of vehicles. Don’t get swindled by their misleading and misrepresented sales and service “lies” Buyer Beware! More

Above and beyond customer service Bob, Tracey, Craig and Laura always go above and beyond to make sure we are taken care of when we come in for anything. All I have to do is contact o Bob, Tracey, Craig and Laura always go above and beyond to make sure we are taken care of when we come in for anything. All I have to do is contact one of these wonderful people! More

Oil change and tire rotation I arrived at the quick lube around 8am yo have my tires rounded and oil changed.. I pulled straight in and shortly after arriving I was informed that I arrived at the quick lube around 8am yo have my tires rounded and oil changed.. I pulled straight in and shortly after arriving I was informed that my tires were bad. I just purchased my vehicle 7 months ago from you all. As you could imagine I wasn't happy but I purchased a new complete set of tires which cost me offer $1,100. I was told that it would be done in about an hour and a half. I had them drive me home so I could get some work done. I called 12noon yo check the status since no one had called me. I was told that they had not gotten done, I informed the person that I needed my so I could pick up my daughter by 3:45pm. I was told that they would make sure it's done by 1pm. I called back at 1:30pm and was told that my vehicle wasn't done. I informed the person on the phone I no longer wanted the service that want my old tires and oil and I would go elsewhere. Instead of apologizing or trying to correct the problem the next thing he said was I'm still going to have to charge you. That inflamed me. I already explained that I had to pick up my daughter and it doesn't take 5 1/2 hours to change oil and tires. I hung up and called back to speak to the Service Manager and was told that he was in the shop and he would call me back. The call back from him never happened. The Service Rep I was dealing with did call back and he came and picked me up. On the ride back he did offer me an in person face to face apology which want a long way to restoring the lose of confidence in your service department. More