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Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

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March 13, 2019

great service i purchased truck from this dealer, when i realized the heater was not working and i could not change the airflow from the floor , i made appointment. More

by pspaT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Valenzuela. Daniel Hanft
Mar 18, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We're happy to know that Christopher, Daniel and our team repaired your heat and did the recall work in a timely manner. Thank you for recommending our team and allowing us to provided you with top-not service!

March 12, 2019

Great service from Craig Noteboom who is the best .q I got a car when I had to warranty work. The work was been quickly. I noticed a team effort was perceived. A lady named Tracy Schrupp was nice to me. More

by MKINCAID1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shun Ferrell
Mar 18, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We're glad to know that Tracey, Craig and Shun were so helpful during your service visit and that our team was able to do your warranty work quickly! Thanks so much for the recommendation!

March 11, 2019

Great service on my Ram 2500 truck as always. First oil change was due. Since I bought the truck from them it was free! They even showed me my air filter to let me decide whether it needed replaci More

by PORTERREFRIGERATION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gregory
Mar 11, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We're glad you had a great first oil change at our service department! Thanks for taking the time to write this awesome five-star review and recommending Justin. We'll see you for your second oil change!

March 11, 2019

Went in for PCM update walked out with $700 charge I went in for a PCM update (and airbag recall). My Jeep was throwing some manufacturer codes of 1621 and 1622. I had read online that it was probably More

by danny46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cole Burroughs
Mar 18, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Danny, we're sorry you didn't get the old sensor back and you weren't happy with the price of the labor. If you'd like to speak about this further, please feel free to give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848. Thank you.

March 09, 2019

I bought two cars from this dealership in one day and no complementary car is offered or available when one needs warranty work?!? Service is great but I don’t think I’ll buy another new car here if More

by TiVver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Warburton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We greatly appreciate you purchasing two vehicles with us and we apologize that there was no loaner car for you when you came for service. We do offer loaners and they may have been all been in use the day you were here. We provide shuttle service and you should have been offered that as well. We'd like to retain your business and speak about this further, so please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848. Thank you.

March 09, 2019

Always terrible customer service I have tried services here several times and always terrible customer service and no one cares I have written several complaints that have been More

by diamcutt62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know no one ever introduced themselves
Mar 18, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We apologize that our team has not communicated well with you. We'd like to make this right and figure out why your written complaints have gone unanswered. We want to help but cannot look you up in our system based on your screen name, so please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848. Thank you.

March 05, 2019

Complicated but they tried to get it worked out There were issues with time but the manager got with me to work it out. He tried to make up for the issues that we had had on the service. More

by todd.gates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Jones
Mar 11, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Todd, we're glad that Service Manager Brent Jones was able to help with the issues you were having. Thanks for being flexible and letting our team sort everything out for you. We hope you'll allow us to provide you with a five-star experience next time.

March 03, 2019

Ok service I am neutral on my response. There was a long wait time and mix up with shuttle drop off. Asked Tem to drop me off while I was getting extensive work More

by alyece_daniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendra/Montreal
Mar 04, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Alyece, thanks for your feedback. We apologize for your wait and the shuttle mixup. We'd like to provide you with a five-star experience next time, so please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848 so she can help. Thank you.

February 28, 2019

Excellent Service Craig was very informative and very pleasant to work with. He stayed on top of the situation making sure work was being performed in a timely manner. More

by Pris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Noteboom
Mar 04, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Pris, we're happy to hear that Craig kept you informed and made sure your vehicle was repaired on schedule. Thanks for recommending him and we hope you'll come back when you need maintenance!

February 27, 2019

Customer service recovery Brent ( manager) stepped up and the service team corrected the mistake on my initial visit The service team on Feb 20th was efficient and professional More

by aleatricedwest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Jones
Mar 04, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for giving us another chance to fix this issue. We're glad to know that Brent took care of you and made sure everything was squared away before you left. Thanks so much for writing this review and we hope to serve you again!

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