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Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

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October 03, 2019

Part recall The service was completed in a timely manner, before the estimated time I was given. I was offered the choice of waiting or be notified when my vehic More

by barbara4560
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lawhon
Oct 10, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Barbara, we're thrilled to hear that you were so pleased with our service! Thank you for sharing about your visit!

October 03, 2019

STAY AWAY! NEVER EVER AGAIN...!!! Took my truck in for a recall. Came back with engine light on and very greasy. Never ever again...! I would rather take my truck some place else. More

by LEVENS.LOVATO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service: Chris Lawhon
Oct 07, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Levens, we're astonished to hear that we returned your truck in such poor condition. We'd love to hear more about your experience and take steps toward repairing this situation. We'll be reaching out soon. If you'd rather not wait on us to contact you, please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848. Thanks.

October 02, 2019

Delay in getting parts It was a little disturbing it took about 6 weeks to get parts and finish repairs. If parts are that scarce, maybe I made a mistake in the car I purch More

by CHRIS@KLEINHOFS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracet Schrupp
Oct 02, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Chris, we're sorry about the delay in parts. We work hard to ensure that all of our customers' vehicles are well taken care of and are repaired with proper parts. Thank you for taking the time to leave us a review and we'll work hard to earn that five-star review on your next visit. We hope to see you again soon!

October 01, 2019

Great clean place Nice smiling faces very inviting environment very clean good customer service will bring my car only there very good timing on oil changes. Also ver More

by CRYSTALUHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coral Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Mullinax, Mark Lee, Brent Jones, Emil Pritchett, Winston Marshall, Nic Jones, James Jordan Jr, Chris Simms, Angela Freeman
Oct 01, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Crystal, thanks for taking the time to share about your visit! We're thrilled to hear that you had a fantastic experience with our team and our service department. We hope to see you again soon!

September 29, 2019

well prepared they had looked up the service history for my grand cherokee before i arrived, gave me a summary of suggested servicing, and had a list of the items t More

by tsv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel (answered phone when i called for appt, took down info), Chris Lawhon (met me in service bay, handled check-in)
Oct 01, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a review! We're absolutely pumped to hear that our service department was able to get your Grand Cherokee tuned-up and ready to hit the road again without any hassle. We hope to see you again soon!

September 23, 2019

NIGHTMARE! We were treated terribly not just on one occasion with the repair department, but several times. They are incompetent, and only pay attention to you More

by allisonlouise51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent Jones
Sep 30, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Allison, we hate to learn that you were not treated as you should have been at our service department. We apologize that you've had such trouble getting in touch with Brent, and we'd like to help as we do value your business, as well as our other service customers. Please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848 at your leisure. Thanks.

September 19, 2019

Pleasant Very professional kind and considerate also its very easy to schedule service on websites the only thing is I couldn't find my appointment time on web More

by hoffman.samd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Calvin Evans
Sep 30, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We're happy that you had a great time at our service department and our online scheduler made it easy to book your apartment. Thanks for your recommendation of Calvin, and your feedback on how more information on the website would be helpful. We'll pass that along to our team, and we hope you'll be back next time you need maintenance!

September 17, 2019

won't go back Unfortunately, I wasn't satisfied at all with the customer service. They told me it takes about 45 minutes to service the car. After 1 hr 45 min they More

by marob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
carl nicholson, isaiah lamont
Sep 23, 2019 -

Landers Chrysler Dodge Jeep Ram responded

We apologize that you were not informed of the delay and your papers were mixed up with another customer's. We do our best to give customers accurate time estimates and inform them of any delays, and our team should have notified you. We're bummed that you weren't satisfied with our children's area, but we have dedicated what space we can to give kids a place to have fun while here. We'd like to speak with you further and come up with a solution that you are happy with, so please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848. Thanks.

September 15, 2019

Service good. Service was good. Heather was great. Your call center you use for making appointments is dragging you down, when it comes to recall appointments. They More

by COACHD_JONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Sep 30, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Coach D Jones, we're happy to know that you enjoyed working with Heather and that our team provided you with great service. We appreciate your feedback and we'll be sure to pass that along. Next time you need service with us, we suggest using our online scheduler at www.landerscountry.com/schedule-service/. It only takes a few minutes to book an appointment. Thanks again for this review and we look forward to serving you again!

September 11, 2019

DEF Troubles and recals Tracey Schrupp was very helpful getting me fixed up and back on the road, she went above my expectations. Knows more than most Mechanics about Diesels More

by Fast Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Schrupp
Sep 30, 2019 -

Landers Chrysler Dodge Jeep Ram responded

Thank you for taking the time to recommend Tracey, Eddie! We're glad to hear that she kept you informed and ensured that our technicians got your recall and repair work done in a timely manner.

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