Landers Chrysler Dodge Jeep RAM - Service Center

No Love!! Had an appointment scheduled for 7:00am to have a recall part on the AC unit replaced. Shuttle service was great but the estimated Time for my vehicle Had an appointment scheduled for 7:00am to have a recall part on the AC unit replaced. Shuttle service was great but the estimated Time for my vehicle I was told 2hours on Tuesday. 6 hours later my vehicle was finally ready.. No one called to update me on the status or why it took so long??? I came to the conclusion appointments don’t matter they’ll get to it when they feel like it. I work 6 days via railroad off one that was my one day off and that’s how I spent it and my son birthday was that day. No love is what you get from me and no RESPECT STEVE!!! I love Landers Toyota though!! Never again!! More

Was not impressed Dropped car for an oil change and recalls for a software upgrade. Was told it would be same day within 3 hours, but it didn't complete at all that day Dropped car for an oil change and recalls for a software upgrade. Was told it would be same day within 3 hours, but it didn't complete at all that day. Next morning at 6:54a was told it would be during the morning; it was actually 4pm (so nearly 24 hours from the original 3 hour estimate). When dropping off for a recall, they tried to upsell me a $300 service tests. I declined; they quoted me $42 for the oil change. Then the next day during pickup, they tried to sell me $75 on the oil change because they had done additional part replacements without my permission. I refused; they were professional about it and took the cost off. But in short: lots of attempts to upsell the service, and badly miscommunicated (twice) how long it would take, moving it from 3 hours to 12 to 24. More

Unresponsive, Arrogant, Uncaring Service Staff Almost a week ago, I made an appointment for 11:30AM - Tuesday at your service department. I arrived early, maybe by 15 minutes. I pulled into your se Almost a week ago, I made an appointment for 11:30AM - Tuesday at your service department. I arrived early, maybe by 15 minutes. I pulled into your service bay. I was the only customer there. I waited, and waited and waited while your so-called professional service reps. finished their discussion about who was going to win the next Superbowl. They ALL noticed me pull in and they ALL made eye contact with me sitting in my truck - awaiting check-in. None of them felt any obligation to say hi or check me in. But hey, I get it - I'm just a customer who's bought about 5 vehicles from Steve Landers over the last decade - but - hey - my time is surely not more valuable than their discussion about the upcoming Superbowl. So finally someone reluctantly comes over to check me in and directs me to someone else, inside. As I walk in the door, again, I'm the only one there, with 3 service reps. behind the counter, and I wait, and I wait for someone to acknowledge my existence. Finally one service rep. reluctantly breaks away from what he was doing to - check me in , you know, it's called "doing his job!" And what do you think the first words out of his mouth were? Not hello, how ya doing - not can I help you - the first words I hear is "we are really backed up today!" So I guess it just doesn't mean ANYTHING to your crew that I had a scheduled appointment. Does not matter because, even if I rescheduled my entire day to be at your shop at 11:30AM - it just does not matter. I get it. You want EVERYBODY to just drop off their vehicle and leave because obviously your service crew does not know how to manage time. So I leave the service area and have a seat in your WAITING room. Appropriately named, WAITING! I was there nearly three hours for a simple software update on my truck that should not have taken more than 30 minutes. Never once, not one time, did anybody from your so-called professional service center come to me with status about my truck. It's like I did not exist. So I was forced to chase down a service rep, (kind of like herding cats), they all seem to run in different directions when approached for fear of having to actually do some REAL WORK! But I finally cornered one and asked for status. Reluctantly, this service rep agreed to check on my truck. 15 minutes later a different rep actually approached ME, and said, and I quote, "we have no idea when your truck will be ready as there's a problem with our diagnostic equipment." "It'll be ready when we find the problem." Would have been nice to have been notified of this problem 2 1/2 hours ago so I could have just rescheduled. But no. I don't exist. So I've already been sitting for about 3 hours and I'm now I'm looking at an indefinite time frame. So in complete frustration I requested that all work be stopped on my truck and have it returned to me in the exact condition I left it. So in another 15 minutes I was told my truck was "ready!" I was asked to sign your warranty work sheet, which I did and on it, your rep clearly tried to lay the BLAME ON ME, for your crew's inability to correct my truck's issue by stating that I had "2 devices plugged into one DC outlet." REALLY? When has that EVER been a problem. NEVER! And my truck was NOT delivered back to me in the same condition I left it. All my devices were unplugged and left hanging and my fasteners that held down the wiring was removed and not replaced I could go on but the bottom line is that I was treated badly by your dealership. It was the worst service experience I've ever encountered. Your staff are comprised of inconsiderate incompetent jocks that are more interested in talking among themselves than communicating with waiting customers So you've lost a long and loyal customer, and probably two others that had been waiting (in the dark) like me, since 7AM that same day. They overheard my entire story. They were even more disgusted than me. But I really don't think you care as you must have more business than you can handle and you probably don't care if you lose a few customers like me who buys 5 vehicles in 10 years and complains when they're mistreated. So good luck with your failing customer service. I will surely spread this story via every social media outlet I can find and personally with every friend and family member that may consider visiting your showrooms. I'm am completely DONE with Steve Landers dealerships. More

Disappointed in customer service Previously I have always had great experiences at this service center. But this time, I was disappointed with the way I felt I was treated as a custom Previously I have always had great experiences at this service center. But this time, I was disappointed with the way I felt I was treated as a customer. I must say, not by all the staff, that’s really what saved me from going to another service center actually, if I had not talked to another team member I would have left and not returned to this dealership. More

Waited 1 hour to be sent home I called to make an appointment to have a recall repair done. I was on time for my appointment and waited in the waiting room for an hour only for the I called to make an appointment to have a recall repair done. I was on time for my appointment and waited in the waiting room for an hour only for them to tell me they didn’t have the part and send me home. They then said it was my responsibility to call back to figure out when they had the part. Why wouldn’t they tell me when I made the appointment that they did not have the part needed for my recall repair? Very frustrating. This happened to my husband about 6 months prior as well for a different recall repair. You More