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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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April 14, 2021

Worst place ever. Took over a month to figure out my car issue and then $1200 and three house later I was calling a tow truck to come get me again. Ended up having to put my Jeep on a trailer and have it ta More

by LG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

I've always had a pleasant experience bringing my Jeep here. They're always honest and up front about what I may or may not need. Teresa Yargee is just awesome at her job and I would highly recommend usin More

by Landersgurl2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
April 12, 2021

Dealership addressed the issue. Kept me advised on a daily basis of the status of when the assessment would occur and approximate time the issue would be resolved. Will continue to use the dealership f More

by David Stenhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2021

I was able to get new lugs nuts and my tires rotated and they didn't even charge me for the lug nuts. Always great service. More

by BARBWIRE17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2021

Handled my recall quickly and efficiently. Everyone in the dealership was super nice when passing by in the waiting area. It was an overall great experience! More

by Amandasnow211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
April 10, 2021

Great work and very kind. Kept me informed of what was wrong with my vehicle by calling me and texting me. Answered my questions about what was wrong with my car after I picked it up as well More

by RBP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2021

Good experience. I will continue using for my routine maintenance needs. Not sure why I need to use 25 words when 11 said all that needed to be said. More

by n5tsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Challis
April 10, 2021

I had a hard case with my check engine light continually returning. They kept at it and give them credit it’s stayed off. The service crew keeps busy so I understand that staying on top of communication can More

by Brian17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Yandell
April 10, 2021

Called and said my truck was ready, invoice said there was a multi point inspection but yet the bolts on my truck were stripped when I got my truck back and something else went wrong. If there was a multi More

by Jcolemayberry55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Genifer Burnell
Apr 20, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We do carry out a multipoint insurrection on every vehicle. These inspections include visually inspecting brake pad thickness, tire tread depth, bulbs, wiper blades, fluid leaks, front end components for wear and warning lights. We do not unfortunately check every bolt on the vehicle to see if they are stripped. If it is an area we had replaced parts on and we caused the issue we are more than satisfied to fix any error on our behalf. Sorry for the confusion and misunderstanding.

April 09, 2021

We came in to buy the Mopar top of the line extended warranty. I asked my friend, Randy Underwood, about it. He hooked me up with Ricky Kirby. Randy was great, Ricky not do much. It took over TWO HOURS More

by FuncleMike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky Kirby, Randy Underwood, Aaron Challis
Apr 20, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Building and creating the contract can take some time. I'm showing start to finish we had the contract built and ready within an hour. I do apologize about the long wait, we were working as fast as we could.

Apr 21, 2021 -

FuncleMike responded

We arrived at 2:30, left at 4:45. If it only took an hour to build what was happening the rest of the time. At one point Randy came out to get me to go pay for the plan. He led me back to Ricky. Ricky then asked me the same questions that Randy had gone through already. Then Ricky told me to go back to the showroom floor while he built the plan. I’m a little confused. On the Mopar site it lists the various plans available. I had already chosen the top of the line plan. I had my credit card in hand. Ready to pay.

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