Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Total professionalism from everyone especially the technician Mike and Theresa! Went above and beyond to help me and service my Jeep!! Will highly recommend this dealership! technician Mike and Theresa! Went above and beyond to help me and service my Jeep!! Will highly recommend this dealership! More

Terrible service. Charged an undisclosed diagnostic fee. I only asked to know if car part was in stock and an estimate on repair. They Said to repair an interior door handle would cost $700. A repair I di I only asked to know if car part was in stock and an estimate on repair. They Said to repair an interior door handle would cost $700. A repair I did myself for $60 and 1 hour of labor. Perhaps they need more knowledgeable service technicians. Also - took 3 hours to look at a handle and say it was broken.Do not take your vehicle here - every interaction I have had with them has been deceptive. More

Terrible worst dealership I have ever been too!! All I got was an oil change and a tire rotation too! Had an appointment for 7am and y’all opened at 7:10am lol talk about professional!!!! got was an oil change and a tire rotation too! Had an appointment for 7am and y’all opened at 7:10am lol talk about professional!!!! More

Service dept really needs to learn to communicate without being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon fo being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon for an update and was told the tech just got the vehicle and started with troubleshooting. Thats 1 1/2 days of my vehicle just sitting there. Late Wed I was told the part was ordered, it would arrive the next morning and my vehicle would be ready Thursday. No call at all Thursday to let me know it was not going to be ready as promised. I had to call Friday afternoon to get an update and the representative who answered, a lady, was very rude telling me I was already told the tech was working on it. Her tone was uncalled for and she did not have correct information as I was told it would be ready the day before. I finally got an automated call :30 min before closing on Friday evening that my vehicle was ready. When I called to tell them I was on my way the rep reminded me they were closing in 30 min. giving me the impression that I may not get my vehicle if I were to arrive a few minutes after closing. The issue with no attempt to fix concerned the display on the dash that would periodically freeze leaving me without the ability to use the controls. I was told the computer more than likely needed to have an update ran on it but an update was never performed because the issue didn't happen during the little time a tech drove it. I find that sloppy and lazy. The service dept should have just ran an update. I will never use Landers Service Dept again if I can help it. More

Not customer friendly. Kept my car for almost a week. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. More