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Landers Chrysler Dodge Jeep Ram of Norman - Service Center
Norman, OK
2,094 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,094 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center
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August 01, 2022
My vehicle has been in your shop 5 times to fix the same issue. The first time it came in I waited almost 2 months without air conditioning for your shop to receive an A/C compressor. I noticed a very bad issue. The first time it came in I waited almost 2 months without air conditioning for your shop to receive an A/C compressor. I noticed a very bad vibration/rattle after I got my vehicle back. About a week later the A/C quit working again. It has been in 4 times since then for the exact same reasons, air conditioner quit working and I've mentioned the rattle/vibration every time. Every time I got it back, the vibration wasn't fixed and my air conditioner died within a week due to an A/C leak. This last time your dealership offered me a loaner which I appreciate, but it's not the vehicle I'm making a $700ish payment on every month. It's been in your shop this most recent time for over a month for an A/C leak and vibration/rattle. I could understand the amount of time it's taking to repair if it were getting the engine or transmission replaced, but not for an A/C issue and vibration. I still don't think the air conditioner is working like it was when I got the vehicle even with the new compressor, not a 100% that the "new compressor" isn't faulty itself. I have not been impressed at all with my service. More
by Shaun
Verified CustomerEmployees Worked With
Genifer Burnell, Aaron Challis
August 01, 2022
They did a great job and I didn't have to wait long. They make service appointments quick and painless They make service appointments quick and painless More
by PAULEASTERJR
Employees Worked With
July 31, 2022
Although they did not have the part as they said and I had to keep my Jeep overnight only to pick it up with codes still in it, then they wanted it the next morning also and it was another half day. The t had to keep my Jeep overnight only to pick it up with codes still in it, then they wanted it the next morning also and it was another half day. The time it took talking to the warranty people took way to long and should not reflect on the local service. But should be held accountable for the delays themselves... More
by jds196401
Employees Worked With
July 31, 2022
If I hadn’t had great service in the past, I might not be back. Whoever changed my oil drained it and never put new oil back in. Not sure what took two hours (they did replace filter but oil was bone dry back. Whoever changed my oil drained it and never put new oil back in. Not sure what took two hours (they did replace filter but oil was bone dry). Needless to say I took the back roads BACK to the dealship & they topped it off until I can come back for an actual oil change..... $225 and hopefully no long-term damage. More
by IntegritySteel&Concrete
July 31, 2022
I was really appreciative of the promptness of the service of my vehicle, despite the nationwide supply issues. The staff were very friendly and quick to answer any questions I may have had. Thank service of my vehicle, despite the nationwide supply issues. The staff were very friendly and quick to answer any questions I may have had. Thank you! More
by tracythorntonjackson
July 31, 2022
After oil change, Jeep had oil leak. Not a drop before change. Took Jeep thru carwash, in case oil had been spilled during change. Still found oil leaking. Took Jeep back to get oi Not a drop before change. Took Jeep thru carwash, in case oil had been spilled during change. Still found oil leaking. Took Jeep back to get oil leak fixed. Lander's said they couldn't find oil leak. Got Jeep home and found it still leaking oil. More
by Buybye
Employees Worked With
Aaron Challis
July 31, 2022
Gen dealt with my cars warranty and was able to work it out for me. She was extremely helpful and persistent with the warranty company and is probably the only reason they ended up covering what they were out for me. She was extremely helpful and persistent with the warranty company and is probably the only reason they ended up covering what they were supposed to. More
by ah829
Employees Worked With
Genifer Burnell
July 31, 2022
Auxiliary switch was installed and works great. It looks like a factory installation. I was kept informed several times during the process. It looks like a factory installation. I was kept informed several times during the process. More
by charlesmooretx
Employees Worked With
Jeremy Yandell, Genifer Burnell
July 30, 2022
Nice and friendly service for my jeep. I've really only used them for oil changes so far. My only issues is that they are a bit slow for that kind of simple service. I've really only used them for oil changes so far. My only issues is that they are a bit slow for that kind of simple service. More
by bobainsworth
Employees Worked With
Aaron Challis
July 30, 2022
Had appt for 2 weeks for brakes. Was told 1 1/2 hours so I waited. 5 1/2 hours later I left. They didn’t even have the brakes in stock Was told 1 1/2 hours so I waited. 5 1/2 hours later I left. They didn’t even have the brakes in stock More
by stephguppy
Employees Worked With
