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Landers Chrysler Dodge Jeep Ram of Norman - Service Center
Norman, OK
2,095 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center
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July 23, 2021
Best dealer repair experience I have ever had! couldn’t even tell anyone had been in my truck and I am very picky!! I will drive from Ada from now on for any repairs! even tell anyone had been in my truck and I am very picky!! I will drive from Ada from now on for any repairs! More
by AMYS57CHEVY
Verified CustomerEmployees Worked With
July 22, 2021
I give Genifer (Service Department) a 5 (five), and Landers Service Department a 1 (one) Genifer in your Service Department was a dream to work with. While our Jeep Renegade was getting maintenance Landers Service Department a 1 (one) Genifer in your Service Department was a dream to work with. While our Jeep Renegade was getting maintenance completed. I'm aware she went through great effort to pass on information to her colleagues in the Service Department about our vehicle while she was going to have a medical procedure. Well I can tell you for fact, your service department dropped-the-ball. Our vehicle was left between the service department and the detail shop for nearly a week without anything being done. I even called at least twice checking on it. But, we still had to wait until Genifer returned before we could get anything completed as we waited a nearly a week for our vehicle to be detailed and it was only a half-xxx detailed at that. Kenneth T Hilley More
by RetiredVet05
Employees Worked With
Genifer Burnell
July 21, 2021
My contact was Braxton. He is a rockstar! He kept me up to date on everything. He was professional. It took a long time to get my repairs done and we had quite a few hiccups with delayed parts and massive to date on everything. He was professional. It took a long time to get my repairs done and we had quite a few hiccups with delayed parts and massive hailstorm that damaged both my van and the loaner. He helped me through the entire process. He advocated for me with the warranty company and got all of my repairs covered. I will definitely be using them in the future. More
by jlcornelsen7
Employees Worked With
July 21, 2021
Gen is an absolute pleasure to work with. Her professionalism, great attitude, sincerity, and attention to detail are second to none. Thank you for everything. CJ professionalism, great attitude, sincerity, and attention to detail are second to none. Thank you for everything. CJ More
by chadjennings
Employees Worked With
Genifer Burnell
July 20, 2021
First time service department customer. Have owned two Jeep’s we tow behind our motor home. I normally do my own maintenance but since my current Jeep is still in warranty I wanted Jeep Dealer people to Jeep’s we tow behind our motor home. I normally do my own maintenance but since my current Jeep is still in warranty I wanted Jeep Dealer people to help maintain it more going forward. Genifer Burrell was my service contact and she explained the servicing and pricing. Then set me up in the waiting area till the unit was ready. Nice people and they surely understand customer relations. More
by randycpapa
Employees Worked With
Genifer Burnell
July 19, 2021
Poor customer service and knowledge. I will not recommend this dealer. Save your time and find a service center that doesn't bow to manufacturer excuses. this dealer. Save your time and find a service center that doesn't bow to manufacturer excuses. More
by jcjumpman23
Employees Worked With
Jeremy Yandell, Aaron Challis
July 18, 2021
They took care of our problem in a most expeditious manner. Thank you. They were very courteous and amenable. Very comfortable lobby to wait in manner. Thank you. They were very courteous and amenable. Very comfortable lobby to wait in More
by Djones
Employees Worked With
Aaron Challis
July 15, 2021
Excellent service at this location. Very friendly and kept me up to date on progress of advice. Waiting room very comfortable and spacious. Will recommend to others kept me up to date on progress of advice. Waiting room very comfortable and spacious. Will recommend to others More
by Trwittick
Employees Worked With
Teresa Yargee
July 15, 2021
No loaner cars available. Car has the exact problem as when I dropped it off. I will need to take it elsewhere to have it looked at. when I dropped it off. I will need to take it elsewhere to have it looked at. More
by mallegant
Employees Worked With
