Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews
Call Service Center (405) 321-8228

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Sort by
November 13, 2021

Landers Jeep service department was one of the worst customer service experiences I’ve ever had, lack of professionalism and communication was so poor. I felt completely worthless as a customer. Would n More

by ariadne.hale
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Genifer Burnell
Report | Print
Nov 23, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I do apologize about the wait time. We do not set appointments rather make check in times. Only due to we do not know what and how long the vehicles that came in before you until its diagnosed and parts have arrived. After reviewing Genifer did take care of diagnosis fee for having to wait so long. We do hate to lose your business because of this set back. Please reach out to me if you need anything. Thank You, Jeremy Yandell

November 13, 2021

Always good service with good communication. They also provide a nice waiting area with a nice TV. More

by SOONERINOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
Report | Print
November 12, 2021

Service department has been very helpful and through.would and have recommended to others! If you want reviews don't sensor!!! More

by FIELDOURDREAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
Report | Print
November 12, 2021

2 attempts to get a problem causing service engine light to be lit fixed and having to go back again. That's not a good customer experience. More

by BLLOYD4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Yargee
Report | Print
Nov 23, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

A lot of times following Stellantis diagnosis has us do any updates related first. In which most times takes care of the issue. Unfortunately the only way to tell is to give the vehicle back to the customer to drive. We always want our guests to not have to come back to the dealership for the same issue. If you have any questions or concerns please reach out to me directly. Thank You, Jeremy Yandell

November 12, 2021

Ricky was very helpful and very straight forward. He explained everything that was being done thoroughly. More

by DOWNING29941
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricky, Jason Heffernan, Daniel Cave, Les Northam
Report | Print
November 12, 2021

The service department did an excellent job getting our van repaired. The person we worked with kelp us informed what going on an made us like our problems were important . More

by jackboneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
Report | Print
Nov 12, 2021 -

jackboneal responded

Service department did an excellent job and nice and friendly.

Nov 12, 2021 -

jackboneal responded

Mo

Nov 12, 2021 -

jackboneal responded

No

November 11, 2021

Great experience and great customer service, didn’t take long at all! The process also went very smoothly More

by Alisha Blackwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
Report | Print
November 11, 2021

Horrible customer communication and they had my vehicle for 2 weeks and didn’t resolve More

by Vegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Challis
Report | Print
Nov 23, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I would like to learn more about your experience and issues you are having with your vehicle. If you could email me what had happened and the name the vehicle is under to further investigate would be much appreciated. My email is Jeremy.yandell@landerscorp.com Thank You

November 10, 2021

All I can say is my brother Kurtis Becker has a great crew working up ther.I would buy another vehicle from them More

by DERRICKCOY31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
Report | Print
November 09, 2021

Work was done but sitting in the waiting room for 2 1/2 hours for an oil change is a little ridiculous. After so long, my wife went to ask about her vehicle and after digging through a stack of papers, ser More

by KNUCKLEBUSTER82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Yandell, Aaron Challis
Report | Print
1
...
49
50
51
...
210