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Landers Chrysler Dodge Jeep Ram of Norman - Service Center
Norman, OK
2,095 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center
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March 10, 2022
Great Customer Service And Honored The Price Told To Me From The Phone Call. The Service Department Also Suggested What I Should Do Next To Bring My Vehicle To A Great Shape For A Longer Road Life. Tha From The Phone Call. The Service Department Also Suggested What I Should Do Next To Bring My Vehicle To A Great Shape For A Longer Road Life. Thank You! More
by dom.jt_wilson305
Verified CustomerEmployees Worked With
March 09, 2022
Total lack of communication. Unfairly charged for back-to-back diagnostics that supposedly discovered different issues within days of each other. Was told if I was a loyal custom Unfairly charged for back-to-back diagnostics that supposedly discovered different issues within days of each other. Was told if I was a loyal customer I wouldn’t have been charged for two diagnostics. Just moved to Norman, so not sure how I could build loyalty for being charged unnecessarily. This dealership is woefully understaffed and it took nearly two weeks to have engine light investigated. Loyalty is a two way street. Bye Felicia. More
by jeep
March 08, 2022
Got me in and out quickly on my Ecodiesel. My local CDJR dealer didn't have any diesel oil filters. Service advisor was nice. My local CDJR dealer didn't have any diesel oil filters. Service advisor was nice. More
by Richard Hunter
Employees Worked With
March 07, 2022
I scheduled in for maintenance on a new car, it called for an oil change and fluid check, and some valve change and tire rotation. When I got there the man at the desk said he won’t replace the valve beca for an oil change and fluid check, and some valve change and tire rotation. When I got there the man at the desk said he won’t replace the valve because he thinks its not needed, if the vehicle marked it needed it I wanted it changed, I have a limited warranty and would like to replace any part that needs to be replaced by certain mileage. He did not do the rotation because his tech didn’t have the tools. And they did the oil change, I hope. My doubt is because at least it was suppose to be oil change and fluid check. My wiper fluid light came on the next day which tells me they obviously didn’t check the fluids so made me wonder if the changed the oil or just turned off the light by resetting the oil meter on the dash. Not coming back to that dealership. More
by Mobiledentsolutionsdfw
Employees Worked With
Aaron Challis
March 05, 2022
Every one super nice and friendly! fast turn around time with the service. Answered all of my questions and the updates text alerts awesome fast turn around time with the service. Answered all of my questions and the updates text alerts awesome More
by shawnwillis67
Employees Worked With
Genifer Burnell
March 04, 2022
I am very disappointed in the assistance I have received to date. I scheduled an oil change. Showed up an they had closed due to weather but did not notify me (I was asked to confirm my appt, why can't th to date. I scheduled an oil change. Showed up an they had closed due to weather but did not notify me (I was asked to confirm my appt, why can't they notify you about cancelation)! When I rescheduled my oil change it took over 1 hour. I had been talking to the parts dept. About ordering the parts to put a hitch on my vehicle. They didn't know if it was even possible or how it could be done and were NOT helpful at all. Didn't think there was a wiring harness made for it. Braxton said he would let parts know when my vehicle was up in the air, so they could check the wiring. This was not done. I asked when I received my car. The man who had me sign double checked my phone # and Saud he would check with auto accessories an call me the next day. Didn't happen. I called back and everyone denied knowing anything. I then proceeded to look it up online at Mopar. There is a hitch and a working harness made for it BY Mopar the wiring harness is just on backorder.. very frustrating. I will probably be going to another dealership after this. It does not inspire confidence! Buying a $50k vehicle that is supposed to be able to tow to hear the dealership parts dept say oh I don't think they made the parts is frustrating! More
by TMILLS
Employees Worked With
Parts dept., Aaron Challis
