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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

4.1
2,094 Reviews

2,094 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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March 15, 2022

Kind customer service willing to take care of our needs. No appointment and still worked with us. More

by robhernandez01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
March 15, 2022

Came in to investigate a leak in a radiator line, able to find the issue and was upfront about cost and time to get fixed. Excellent service, Especially from the representative Aaron. More

by hatchetpapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
March 13, 2022

I came for an installation of a logo on the side which was damaged before I purchased the jeep. It was probably a 5 minute job. I set there for an hour and a half. I finally walked out and to check an More

by DRDHC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
March 13, 2022

Great service from Aaron Appreciate his efforts and care to get my daughters Jeep back to her. More

by RBULLOCK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
March 13, 2022

Took 3 hours for my oil change even after I made the appointment a week earlier. Had to go ask what was going on and they checked me out and never told me when my truck had been finished. Otherwise it w More

by aaronlmajors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Challis
Mar 24, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you for your feedback. We do set arrival times. Unfortunately sometimes circumstances happen out of our control on a vehicle prior that does set us back. We do appreciate you and your business. If you ever need anything please reach out. Thank you, Jeremy Yandell Service Director

March 13, 2022

Slow warranty work and lack of communication. 3.7 hour job took 4 days to complete. I suggest use another dealership for recall work. No rental car or loner vehicle, and don't really care if y More

by jprokup
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee
Mar 24, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm so very sorry for the long wait time. We do definitely that you need your vehicle. I agree with lack of communication or is hard for a guest and their schedules themselves. We do try our best day in and day out, sometimes circumstances that are out of our control so happen. If you need anything please reach out to me directly. Thank you, Jeremy Yandell Service Director

March 12, 2022

Braxton never fails me, treated me with respect and got everything I needed done perfectly! More

by Aja.stout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Aja.stout responded

I just bought my vehicle from Carvana and had a ton of repairs that needed to be done. I called landers about two weeks ago and they got me in that same day, and ordered the parts I needed, gave me all the informations I need and repaired it that next week. I had several other issues with the vehicle come up and so I called and asked what they could do and they did not hesitate to get the repairs done for me! Never taking my Jeep to anyone else, these guys are awesome! Braxton kept me updated at all times and made sure my warranty with Silver rock handled everything. Poor guy had to call them six times haha. Beyond grateful for this.

March 11, 2022

I drive the extra distance to have my vehicles serviced here. The staff is always helpful and never pushy. The waiting area is nice with a great coffee machine. More

by Tony H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genifer Burnell, Aaron Challis
March 11, 2022

My car only had 9500 miles on it. .. i was told my rotors need resurfacing and my brake pads replaced. Not to mention we ordered a part I asked before it was ordered if the veh was sti More

by Vixhawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 11, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm very sorry for any issues that have occurred. We do care for each and everyone of our customers. The fee was from us buying this particular part from a parts distribution CENTER in which we don't normally stock. By doing that to make sure you were taken care of we are charged more then if we were to order straight from the manufacturer. In that instance the PDC charges is to return said parts. Your rotor situation of being turned. We do recommend replacement of a slotted rotor only due to the high performance of the vehicles these rotors are installed on. It is very possible to turn and safe for that matter just not something we recommend. If you have any questions or concerns please reach out to me directly. All the best Jeremy yandell Service Director

Mar 11, 2022 -

Vixhawaii responded

Heres the thing... if i had know before hand there was a fee associated with a return i would have never ok'd the order... i would have checked to see if there was a warranty first which i already asked the tech before hand if there was one he told me no. He didnt say there was any cancellation fee. That should be disclosed before anything is ordered... thats is a fail or ur service person. 2nd he told me there was only 2 options to replace or resurface. Nothing else. No other suggestions. I felt pressured to make a decision. I have no one to ask, as my father passed away this year, if that is correct information so im trusting ur business to give me the best possible info. I feel like i was taken advantage of and given no information or incorrect info while ur business just took my money. My family has bought vehicles from this place since 2014 and i just find it sad that this has happened. Again my Hellcat only had 9500 miles on it... so if my rotors needed resurfacing something is defective. Generally rotors and brake pads last for at least 30000 miles. I found this out after doing research on it but instead u all let me swipe my card for a repair that shouldn't have happened. This car was bought in 2019 with 547 miles on it so that should show u how much it is driven. It is well taken care of so again it is in my opinion that this company just took advantage of me not knowing ahead of time.

March 10, 2022

Great Customer Service And Honored The Price Told To Me From The Phone Call. The Service Department Also Suggested What I Should Do Next To Bring My Vehicle To A Great Shape For A Longer Road Life. Tha More

by dom.jt_wilson305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
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