Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Good Service 3 recalls to be performed. Got me in pretty quickly and took care of these actions. Gave me a loaner vehicle while my truck was being worked. Had 3 recalls to be performed. Got me in pretty quickly and took care of these actions. Gave me a loaner vehicle while my truck was being worked. Had a little problem getting status on the repairs toward the end of the day, but they did finally get back to me to tell me they were finished. One item on my list of warranty repairs wasn’t looked at, so they kept it till the next day. All in all. it was good service, just a little communications issue. More

Oil change Great service and pricing as well as clean and friendly environment. Kid friendly area so waiting was a breeze. Go us in and out fast. Great service and pricing as well as clean and friendly environment. Kid friendly area so waiting was a breeze. Go us in and out fast. More

Service department It took 5 different people to get me an appointment for my truck detail and once I got the final call back from Brandon or Braxton (something like tha It took 5 different people to get me an appointment for my truck detail and once I got the final call back from Brandon or Braxton (something like that) I didn’t even get an apology for the run around. He was even rude to me. I was just trying to use a coupon out of the coupon book given to me when I purchased my truck a year ago. More

Professional efficient services My daughter and I presented her jeep for the first service with a factory recall. They walked her through the process of checking her jeep in along w My daughter and I presented her jeep for the first service with a factory recall. They walked her through the process of checking her jeep in along with appropriately communicating the Jeep’s needs to the service agent. GM recognized us (3 month prior purchase) and kindly greeted and interacted with my daughter after introduced. A comfortable purchase and service experience rarely experienced Thank You Landers More

Service center I didn't say I would recommend you because I was told ur service man would look at my truck in 2 hrs. So I left it then it was tomorrow then the next I didn't say I would recommend you because I was told ur service man would look at my truck in 2 hrs. So I left it then it was tomorrow then the next day. That was bull crap. U should stick to your word because when u don't u lost trust and loyalty. Which is what you lost from me. More

Service work for warranty The service was great everyone was very friendly. The tech that did work was very careful as I am extremely picky about my trucks. My only problem was The service was great everyone was very friendly. The tech that did work was very careful as I am extremely picky about my trucks. My only problem was they didn't use floor matts or seat covers in service department. More

Bad customer service. Will use fowler next time. Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Mond Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Monday. My vehicle was there by 930. Braxton called me at 4:52 and asked what was wrong with my car. i relayed again that i needed a new alternator and had two recall that needed adressed. I alos had a couple of other things i wanted fixed if my extended warranty would cover them, if not then just the alternator and recalls. He said it would be $126 for them to look at each thing. I said i am not paying $500 for you to just look at a few things. he called me the next day and told me i needed an alternator. hmmm yep already told you that. We both agreed that the warranty would probably not cover some plastic parts that were broke on my seats and i told him to not mess with that. On the 8 th or 9th day he called and said we have your warranty and it does not cover the seats but does cover the alternator. He tells me the seat bevels are broke and it will be $126 for them looking at it. I said no, i did not authorize you to look at the seats and I already know they are broke. He said then don’t bother picking up your car and hung up on me. My husband went to the dealership amd confronted him. He said I told your wife I waived that fee. That conversation never happened!! Very sleasy sales tactics. I do have my car back am hoping he has not donesething to my vehicle More

Excellent service My car had about six issues to correct. The work was completed in a timely manor with great updates along way! I was very happy with all results! My car had about six issues to correct. The work was completed in a timely manor with great updates along way! I was very happy with all results! More

Diagnose 4 wheel Drive problem. Kept my vehicle in their shop for TEN (10) days and did nothing to it mechanically. Testing vehicl at present time to see if the problem was diagnos Kept my vehicle in their shop for TEN (10) days and did nothing to it mechanically. Testing vehicl at present time to see if the problem was diagnosed correctly More

some time great, others not so Service desk rep is always friendly and profesional; service technicians sometimes felt to diagnosticate car problems and some issues still unresolve Service desk rep is always friendly and profesional; service technicians sometimes felt to diagnosticate car problems and some issues still unresolved. A 7 out of 10; because of issue mentioned. More