Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Lack of customer care To start this off, I’m 23 years of age and bought and 2019 Jeep Cherokee from Lander’s CJDR of Norman in April. I experienced a couple problems with t To start this off, I’m 23 years of age and bought and 2019 Jeep Cherokee from Lander’s CJDR of Norman in April. I experienced a couple problems with the car here and there and didn’t think too much of it until a week ago when my car stalled out at a red light. I either thought my car had trans problems or the computer was having trouble communicating the gear to switch to after breaking. I bring my car in to the service center the next day where I meet service manager Anthony Busick. Anthony takes some notes down about what I have to say is going on with my car and we schedule for me to bring it in Monday the 13th around 9:45am. I then ask if it’s going to be an all day thing and he responds with “yessir”, followed with me asking if I’ll be given a car for he day. Anthony then tells me yes but I have to be 25, have a copy of my insurance etc. I stopped him there and said “well I’m not 25”. His only other option for me was to have one of his guys drive me back home. I told him okay man, that’s not going to work..I’ll just figure something out between now and Monday. I drive off thinking “so I’m old enough to buy a $30,000 car here, but can’t get a car for the day...?” So I drive back and ask politely if I could speak to the General Manager. I’m then directed to a sales manager by the name of Scott Elsberry. Scott shakes my hand and I tell him my situation and that I’m just really not pleased with not having a car for Monday while mine gets looked at. He tells me “well, it’s an insurance policy for the new cars on the lot, but we can get you in one of my used ones no prob, just come see me Monday morning and I’ll get you taken care of”. Scott gives me his card and I leave thinkin all is good. Monday morning rolls around and I take my car to the service center. Anthony is there to help me. He gets my key and does a couple of things. Then says “and your taking a car for the day right”, I said yeah man. Thinking that Scott has told Anthony about my case. Anthony asks for a copy of my drivers license and says I have to be 25 and reads off the list of requirements for a car again. Says I need a credit card etc. I tell him I don’t have a credit card and I’m not 25..and says he can’t do anything for me. I lay down Scott’s card and proceeded to tell Anthony that Scott told me he’d take care of me and get me in a used car for the day. Anthony calls Scott over to the service center and he comes over, I shake Scott’s hand and he says follow me man! I follow him across the dealership and he gets me linked with a sales guy and just tells him to get me a used car for the day. Scott then walks off back to his office and the sales guy asks if I have a copy of my insurance.. I respond with not on me, it’s in my car. I walk all the way back the service side, ask around if I can get my insurance card..some dude gets it for me, I walk back to sales side..he takes a copy and we walk back to the service side into the office and the girl behind the desks asks for my drivers license and credit card..I couldn’t believe that I had to explain for like the 3rd or 4th time I don’t have a credit card and Scott told me he’d get me into a car with no hassle. Some calls were made and obviously there was extreme lack of communication between managers and their staff. Inconveniencing me another 45 minutes until I finally got a older Jeep Patriot.. which I wasn’t satisfied with. I would have expected something of equal value or a car that would make me want to come back and want to buy. A Dodge Durango or Jeep Grand Cherokee or something along those lines that wouldn’t be a downgrade from what I have. Needless to say, my experience that day was awful and my experience returning the car was the same. I showed up with my loaner car key the next day which was in the afternoon. I get my car keys back and the girl behind the desk in the service side asks if I got my loaner key from sales and I responded with yes. She tells me to then just take it to one of the sales guys and they’ll know what to do with it. I couldn’t believe that I’m having to walk across he dealership away from my car now to find a sales guy to give this key to..I find a guy, say hey man I’m returning this key from a loaner car while mine was getting fixed. He was confused and it made me seem stupid like what the xxxx was I doing? That was the rest of my experience until I requested to speak to the GM again which he wasn’t there again so I talked to another sales manager. Hopefully these issues can be resolved. Especially for someone like myself who has already bought a brand new car from you guys and hasn’t been treated like apart of the family at all. It’s just saddening that I spoke very well about this dealership when I purchased my car but have no incentive to do the same after my poor experience back. More