Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Rudest experience Have taken my vehicle here since I purchased it and never have I been treated with such disdain. Was told several different stories about my vehicle a Have taken my vehicle here since I purchased it and never have I been treated with such disdain. Was told several different stories about my vehicle and the service manager was extremely condescending. More

Quik great service! They got to my car within 2-3 days of dropping it off (Pauls Valley Jeep service had it for almost 3 weeks and still didn't fix it and I'm the one th They got to my car within 2-3 days of dropping it off (Pauls Valley Jeep service had it for almost 3 weeks and still didn't fix it and I'm the one that kept having to call them), and Theresa kept me updated the whole time. More

I would not take my vehicle anywhere alse for service. I have never taken my Ram truck anywhere else for service since I purchased it in 2014. Service advisors and technicians are top notch in every way a I have never taken my Ram truck anywhere else for service since I purchased it in 2014. Service advisors and technicians are top notch in every way as far as I am concerned. Thanks! Mark McCarty More

Fixed a big problem fast My Jeep began randomly failing to start on vacation causing us to cut the vacation short. The dealership in Colorado could not find the problem. Wha My Jeep began randomly failing to start on vacation causing us to cut the vacation short. The dealership in Colorado could not find the problem. What is a vehicle if you can’t depend on it? Had it reoccur here at home and we had it towed to to Landers. They found the problem, fixed it and I had my Jeep back within 24 hours. Couldn’t ask for better service. More

Oil change No one in service when came to pick up car had to find cashier and look for my car service seemed ok but no one to talk too No one in service when came to pick up car had to find cashier and look for my car service seemed ok but no one to talk too More

Service Took my Jeep in for annoil and filter change and tire rotation. I was expecting a higher price due to requiring the synthetic oil. What I sid not expe Took my Jeep in for annoil and filter change and tire rotation. I was expecting a higher price due to requiring the synthetic oil. What I sid not expect was the added $20 for the tire rotation. I have used 2 other local Jeep dealerships for previous service and will return to doing so since they have not raked me over the coals with charges. More

Had to get my air conditioning worked on. I gave Landers Chevrolet a 5 because they were very polite I never had any real problems and they're very professional. YES I recommend you take your I gave Landers Chevrolet a 5 because they were very polite I never had any real problems and they're very professional. YES I recommend you take your car to Landers More

Great work Anthony was such a great help to me. I took my Jeep in on a Tuesday knowing they wouldn't be able to get to it until the next day and he called early Anthony was such a great help to me. I took my Jeep in on a Tuesday knowing they wouldn't be able to get to it until the next day and he called early the next day to let me know it was already taken care of. They had stayed late the night before to get it done. Fantastic customer service - THANK YOU! More

Horrible service! Appointments mean absolutely nothing here! Had an 8 o’clock appointment. Were told it would only take 3 1/2 - 4 hours. I called them 7 hours later an Appointments mean absolutely nothing here! Had an 8 o’clock appointment. Were told it would only take 3 1/2 - 4 hours. I called them 7 hours later and they hadn’t even started it! Ridiculous! Only reason they could give us was they were behind! A common courtesy phone call the day before to reschedule would have been nice! Even a courtesy phone call after they noticed they weren’t going to get to it would have been nice. We made the appointment and took off work to bring it in! Very frustrating! Poorest customer service I’ve every experienced. The service manager was extremely rude as well! Like we were bothering him by being there. Then just got up and went outside to talk to his friend! Braxton even admitted that the appointment meant nothing other than the time we would drop it off to him. Very disappointed in this dealership! Your slogan “unmatched customer service “ is so true. Never had such bad service. More

Poor customer service They lied about coming to pick me up. This has happened twice now. First wait was over an hour in the hot sun. Second wait was 25 minutes in the rai They lied about coming to pick me up. This has happened twice now. First wait was over an hour in the hot sun. Second wait was 25 minutes in the rain. The actual driver was excellent and not at fault. He was in Edmond and 35 minutes away. When the service center said he would pick me up in 5 minutes More