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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

4.1
2,094 Reviews

2,094 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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September 30, 2018

Overpriced The Dodge dealer where I purchased the truck charges $280 for the exact same service. Then I was informed I needed an EGR service, he said 7 to 9 hour More

by Lost Opportunity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Hello and thanks for your feedback. We’re sorry to hear about your negative experience with our service department, it sounds like there may have been some miscommunication and we would like the chance to make it right. Please give our Director of Customer Relations Katy Dornan a call at (405) 321-8228 at your earliest convenience. We look forward to hearing from you.

September 28, 2018

Wasting my time No loaner car while warranty work is being done. Was blamed on Chrysler’s new policy. Silverado looking much better for my next new truck. Soon. More

by soonerfan831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrett Chesnut
Oct 05, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We are so sorry to hear that your experience with our dealership was not a positive one. We always want our customers to leave fully taken care of, and we’d like to learn more about your time with us. Please give our Director of Customer Relations Katy Dornan a call at (405) 321-8228 at your earliest convenience so we can try and rectify the situation. Thanks for your time!

September 28, 2018

Excellent I was in and out very quick. When I was ready to leave the gentleman that helped me pulled my car in so I didn’t have to get my baby out in the rain. More

by BGilb9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

It makes us so happy to hear that our team consistently goes above and beyond to make sure everyone is taken care of--please reach out if you ever need anything.

September 27, 2018

Taking use of warranty Braxton was wonderful. He was very polite and customer oriented. He took care of all needed repairs to my Jeep. I went in to have my condenser replace More

by patsemone00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you so much for your kind review, Pat! We are so happy to hear that our service team took such excellent care of you. Let us know if you ever need anything.

September 27, 2018

Always a pleasure Service at Lander's is aways a pleasure. Quick, reliable and thorough work has been my experience...and I keep returning! Thank you, Lander's! More

by MotherDove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Frank, Anthony Busick, Garrett Chesnut, Leslie Halphen, Cameron Horton, Teresa Yargee, Mike Smith
Oct 02, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank YOU for your awesome review! Please know you're welcome at Landers anytime.

September 27, 2018

Recall Brought truck in for tailgate latch recall.Service was completed quick and on time very little waiting time service people were very friendly.thank yo More

by Dodger123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We are so happy to hear our service team got you in and out so quickly! Let us know if you ever need anything at all.

September 26, 2018

Mfg recall Very good fast service on recall item. Courteous friendly staff very good fast service on recalls items. Courteous friendly and nice staff. Have a gre More

by tcndnlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Jackson, Garrett Chesnut, Leslie Halphen
Sep 27, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Many thanks for the 5-star review! So glad our Service Team got you taken care of so quickly and efficiently, please let us know if you ever need anything. Take care!

September 25, 2018

Service department Professionalism of your service manager and his team is why i return. Outstanding customer care. Always straight forward and realistic with me and More

by DON.MOSHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Busick
Sep 26, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Don, we appreciate your continued business with us here at Landers Chrysler Dodge Jeep Ram of Norman. We always aim to provide the highest levels of customer service, and we are happy to hear our team took such excellent care of you. Please let us know if you ever need anything!

September 23, 2018

oil change and fuids filled. I was pleased that at the end of thr morning rush Braxton was able to get me in and service done in a very timely fadhion. More

by Jean Shingledecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Jean, we're thrilled to hear our service team got you taken care of so fast! You're always welcome here at Landers. Take care.

September 22, 2018

Fantastic Great service! Very friendly staff. I would recommend this dealership to everyone. I brought my Jeep in for a recall and found out I had four free oil More

by shelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Chesnut
Sep 24, 2018 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Shelly, thank you so much for your positive review! We always want the best for our customers and we are so happy to hear our service team when above and beyond to ensure you were taken care of. Please reach out if you ever need anything.

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