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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

4.1
2,094 Reviews

2,094 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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June 10, 2022

Kept my car to long. Wait on their broken parts in box to be replaced.when you have an appointment time and date that when you should be in order to go into shop. Not pla More

by DEANGRISSOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2022

Gender made me feel at home. I could trust her to get my issue resolved More

by MR Say Egg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
June 09, 2022

Did not fix my problem with my vehicle! Dropped it off 3-5 times and each time they think/ensure me it’s fixed! More

by fannypack75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Yandell
June 09, 2022

Teresa was great to work with and stayed on top of the repairs throughout the process. More

by rmmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
June 08, 2022

Always friendly and walk me to my car! Even for just a quick oil change. More

by Bpropstdvm6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
June 08, 2022

Very fast and organized did a good job on my ram 2500 great service will be back. More

by oufootball.vw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
June 08, 2022

Overall it was a good experience, although the wait time was longer than I was originally told when I called to set up the appointment to get my ‘15 Dart serviced. More

by benjaminmauldin87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2022

Worst experience of my life. Reported to the BBB and the news. After paying $8000 in repairs I still have the same problem. Their response is that it is unfortunate. Never do bus More

by james.finch.jf.83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We do value your time, money, customer service, and expertise. We also fixed every issue you had when vehicle dropped off. We spoke this morning that your issue is completely different from when you dropped off the first time. With an older vehicle with nearly 150,000 miles anything can go wrong at anytime. You arrived in limp mode with a dead miss on a cylinder. Vehicle test drove great after repairs. You now have an oil pump failure which can also send vehicle into reduced power. I am very sorry you are having a different issue I truly am. With that being said, does not justify us paying for another issue you are having with your vehicle. I have no way to indicate when or where your oil pump or anything for that matter is going fail. This review does not represent who we are and how we conduct business.

June 07, 2022

The financial departments are liars. They will say anything to get you to buy an extended warranty. The shop isn't any better. They'll tell you they did something but didn't. Which cost More

by R.BROWN8043
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
June 06, 2022

Dealer very efficient and kind as they took care of my vehicle. a good experience More

by sacerhodes24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Clark, Aaron Challis
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