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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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November 24, 2020

The service Teresa keep in contact and updated on my vehicle. The work was done fast and I thought it was great that I was even to get info of the repaired directly from the tech working on it More

by offroad9310@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
November 23, 2020

Genifer Burnell took really good care of me in service she was awesome. And Ryan in parts took good care of me on my tires. More

by fordman222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell , Jeremy Yandell
November 23, 2020

I had a 9 o’clock appointment to get just the oil changed. When they were done changing the oil it was almost 1 o’clock. Not very impressed. More

by TILLMANNJ1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure the names
November 22, 2020

The service was great and the customer service was great. The time it took for my Jeep to get an oil change was done in a timely manner. More

by btrkendall.krystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
November 22, 2020

Took my old Jeep in for an oil change. Good job but a little pricey. They did not try to over sales services that I did I not want. Service employees were great to work with. I’ve bought two vehicles fro More

by dmadden0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
November 22, 2020

Vehicle was in service for ever. Vehicle sat in the same spot without being looked at for a full week. Charge close to $1300 and not even a week later the Vehicle throws the same code. Unacceptable. More

by ALEJANDROANTONIOARZOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 25, 2020 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Unfortunately with the many wiring issues and different codes due to unprofessional work performed to the vehicle before the vehicle was brought to our facility, we have to repair certain items before continuing.

November 22, 2020

My 205,000 mi. Town&Country has been in shop several times lately & the service advisors Genifer, Aaron, Braxton, & Teresa have all been great. A++ More

by mrayburn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron, Genifer, Anthony, Teresa Yargee, Jeremy Yandell
November 21, 2020

My 2019 Jeep Cherokee had a check engine light. I called and got an appointment for the next morning and took it in. An hour later they had installed multiple software updates to several systems and fixed More

by ALLYNNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer
November 21, 2020

Terrible experience! Very poor communication on the entire process. $600 to change the alternator but $1200 to replace a bun warmer? Terrible explanations of services rendered. No loaner vehicle availa More

by chandakersey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 25, 2020 -

Landers Chrysler Dodge Jeep Ram of Norman responded

According to the appointment, the vehicle was setup for a drop off appointment. I do understand that loaner vehicles are a necessity, but due to demand we always need advance notice for loaners. The explanation of services in need from your spouse was the seat heater on the drivers side. We did find issues on the drivers side and passenger side seat heaters with verified codes. Your extended warranty you had purchased did cover the alternator but not the seat heaters.

November 21, 2020

Great service and a short wait time!! Very friendly staff! They answered all our questions about our vehicle! Highly recommend!! Great prices too! Great work! More

by munn.dylan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell
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