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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

4.1
2,093 Reviews

2,093 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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September 14, 2024

Service dept wouldnt do a recall on the PCM (crucial module) bcuz my battery died More

by Anitalynnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Parker - rude rude rude
Sep 17, 2024 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you for sharing your experience, Anita. We appreciate your feedback and encourage you to reach out to Landers Chrysler Dodge Jeep Ram of Norman for further assistance on this matter. We look forward to discussing how we can help resolve this matter. Sincerely, The Team at Landers Chrysler Dodge Jeep Ram of Norman

November 18, 2023

I bought a new 2021 Ram Promaster 2500 utility in Sept. 2021. A week or so ago I received a RECALL for a transmission problem. Guess what! LANDERS NO LONGER EORKS ON RAM PROMASTERS!! So you uphold your end More

by B
Service Communication
Recommend Dealer
No
Employees Worked With
N/A not an employee issue.
Nov 18, 2023 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Sorry to hear about your experience. I spoke with all my employees and I can't seem to find anyone in my store who would have told you that we dont work on Ram Promaster's any longer. We ABSOLUTELY still work on Ram Promasters. We would be happy to assist you with the recalls you have on your vehicle. Please reach out if you would like to discuss. Mike Evans GM 405-801-4602

July 19, 2023

I have a problem with a brand new Jeep Cherokee I bought from them 62900.00 and had to go to a different dealer that is getting me in to fix the problem. FYI beware More

by hillfamily3812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Yandell
Jul 20, 2023 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We're sorry we could not get to your repairs faster. We have 170 open repair orders and only so many loaners available. Rushing repairs leads to mistakes. We hope that you were able to get your vehicle serviced and sorry we let you down. Mike Evans-GM

Jul 20, 2023 -

hillfamily3812 responded

Mike I was wanting them to hook up the computer the transmission is slipping and the paint you had painted on the brake chamber is coming off. I just couldn’t understand why this was so hard to look at thanks for reaching out. Glenn Hill

Jul 20, 2023 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I apologize I wish I could have gotten involved sooner. We can absolutely get that brake caliper paint taken care of for you. Please reach out to me and I will facilitate getting that taken care of for you Mike 405-801-4602.

Jul 20, 2023 -

hillfamily3812 responded

Ok can I get a hold of you when I get back from vacation I’m leaving in the morning and will be back 7-28 I know that’s work you have done so warranty wouldn’t cover it. So thank you for fixing it

Jul 20, 2023 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I will be on vacation as well and will be back on the 31st. I will let Clay know about the situation and he will get you taken care of even if I'm not here. Mike

Jul 21, 2023 -

hillfamily3812 responded

I’ll wait for you to get back from vacation

February 10, 2023

Absolutely has some of the best service advisors I have worked with helping me get my dealerships cars with any work we couldn’t do and helping get us out More

by Joseph Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, FORREST SINGLETON
Feb 10, 2023 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you for your kind review, Joseph! We are happy to hear that you enjoyed working with our world-class service advisors. Come back again anytime!

February 06, 2023

Do not buy extended warranty! It does not extend your warranty! I purchased my vehicle 10/12/2020 with 36,420 miles and added an extended warranty plan for $4000 on top of my More

by IPERALES25
Recommend Dealer
No
Employees Worked With
Les in financial and Zach in Service
Feb 06, 2023 -

Landers Chrysler Dodge Jeep Ram of Norman responded

IPERALES25 I'm sorry to hear about your troubles with your vehicle. All terms of your signed warranty agreement is stated on your contract with the expiration mileage stated on the contract as well. Have you got an estimate for repair? Again we are sorry you are having trouble with your vehicle and if you care to discuss further please reach out to me. Mike 405-801-4602

September 27, 2022

Tried to get some real help on the Life Time Warranty (Mopar) that I had purchased when I brought my 2015 Charger. The work was a headlight problem and was told by the service advisor Braxton Stoneking t More

by Gary C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Aaron Challis
Oct 11, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Unfortunately we cannot control what is and isn't covered by the warranty your vehicle has. We do realize that you did have work done previously and was 2 years prior. We understand your frustration entirely but there was a completely different issue with the light than previously. If it were up to us we would want warranties to cover every repair every single time. I am not trying to get rid of you in any case. I have no say or authority on what Mopar warranties cover and we were being blamed for that issue. I hope you have gotten it resolved. Thank You, Jeremy Yandell

September 22, 2022

I was very happy with the service and the speed of the service! They did a fantastic job on my Jeep. More

by Mwhite17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Yandell
Nov 14, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

thank you for the five-star review. Come back any time!

September 13, 2022

Professional and friendly staff. Took time to answer questions. Explained finding at the end of service. More

by lasmith1452
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
September 12, 2022

Starter and alternator problems were resolved. Steering problem remains unresolved! I will return the vehicle so that you may again attempt to address this problem. More

by wm73072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Genifer Burnell, Aaron Challis
September 11, 2022

The work performed is outstanding. The wait time is a little longer than desired but is made up by the quality of work More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
1
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