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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

Overview
Employees
Reviews
Vehicles
4.3
4,695 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We consider it our duty as new citizens of Norman (and the Sooner Nation!) to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. Our hope for Landers Chrysler Dodge Jeep RAM of Norman is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles are professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are so proud to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Blanchard, Chickasha and Pauls Valley--almost as proud as we are to be the exclusive auto sponsor of the Sooners!
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,695 reviews

March 10, 2022

This has been by far the most friendly and helpful dealership I've ever been to since I started buying cars More

by gostars123.jc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kile, Tony Hernandez
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March 10, 2022

Great Customer Service And Honored The Price Told To Me From The Phone Call. The Service Department Also Suggested What I Should Do Next To Bring My Vehicle To A Great Shape For A Longer Road Life. Tha More

by dom.jt_wilson305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 10, 2022

Excellent service, friendly staff. They treat you as friends from the very start. Very knowledgeable support staff. Awesome finance team, they were truthful, solid and quickly processe More

by GIRLGRACE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Hymer, Tony Hernandez, Holden Wingo
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March 10, 2022

I didn’t deal with the service dept. So I can’t give an honest answer More

by MEGANELLIS641
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sangiovanni, Tony Hernandez, Randy Underwood
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March 09, 2022

Total lack of communication. Unfairly charged for back-to-back diagnostics that supposedly discovered different issues within days of each other. Was told if I was a loyal custom More

by jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Yandell, Genifer Burnell
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Mar 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Sir sorry to hear about your experience. We do keep digital record of all diagnostics and customer approvals or denials of repairs. The issues you are experiencing are not the same as your previous repairs and are several months apart to date. Loyal customers and new customer are equally important to us. My service managers use of the word "loyal" was used after you asked if JEEP would be willing to help you. Loyalty meaning but not limited to where you get your oil changes done. Specifically a Stellantis service center or at least having consistent records if done elsewhere. We do not make that call. A diagnostics charge is not a one time thing unless it has to do with the same issue as previous repairs. We are more than willing to help you or any other customer to the best of our abilities every time. We are definitely not understaffed and we only wish we could get parts in faster so that we can get our customers back on the road quicker in their vehicles. If you care to discuss further I would be happy to speak with you. Mike Evans, GM 405-801-4602

Mar 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm so very sorry you feel this way about our service. The back to back diagnosis within days im not quite understanding. According to our records this vehicle was originally in for a check engine light on 10/06/21. In which was a completely different issue than now. At that time you did not pay for any labor or diagnosis either only a few parts we found leaking during the repair covered under a special coverage. We cannot know what is going to cause a check engine light at any given time. The loyalty is a mis-understanding and I apologize. To get any help from the manufacturer on a goodwill form would require what they call loyalty. Maintenance and service records with any manufacturing dealership. I do wish the best and I am hopeful you will get your vehicle repaired.

Mar 09, 2022 -

jeep responded

Wow, amazing how responsive you all are to the review I posted. I was contacted earlier, for a heads up on this survey, and asked that if I didn’t have a perfect score to please call. Well, I called before I got the survey and no one called me back so I went ahead with my survey. Mike, I will be calling because to be perfectly frank I am not happy about how my daughter and I were both treated for both our visits to the service department. The first visit my car was pummeled by hailed, and how that was handled was also way below par. Mike, you can also feel free to call me if you wish. Lastly, I did not misunderstand the loyalty comment in the slightest. It was abundantly clear what was meant. And for what it’s worth the oil has been changed religiously on our Jeep.

March 09, 2022

Even though Norman seems like a fast paced city, Lander's felt like you were dealing with a small town easy to deal with dealership. Jason helped and explained everything very well. Les also explained and wa More

by RONALD_WACO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heffernan, Les Northam
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March 09, 2022

Clean, efficient, good service, comfortable waiting area and good coffee. Quick and easy check in. Friendly and helpful staff. More

by mfj.faejohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
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March 09, 2022

It took Chrysler way too long to get the parts and he’ll my truck way too More

by andyandsonsservice
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa Yargee
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Mar 22, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

If you would like to further discuss your experience please reach out to me. Mike Evans, GM 405-801-4602

March 08, 2022

Got me in and out quickly on my Ecodiesel. My local CDJR dealer didn't have any diesel oil filters. Service advisor was nice. More

by Richard Hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2022

Friendly fast professional so far Taking it on a trip We’ll let you know if problem More

by HAZELVOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Deatherage
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