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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

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Employees
Reviews
Vehicles
4.3
4,695 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We consider it our duty as new citizens of Norman (and the Sooner Nation!) to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. Our hope for Landers Chrysler Dodge Jeep RAM of Norman is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles are professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are so proud to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Blanchard, Chickasha and Pauls Valley--almost as proud as we are to be the exclusive auto sponsor of the Sooners!
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,695 reviews

March 13, 2022

I came for an installation of a logo on the side which was damaged before I purchased the jeep. It was probably a 5 minute job. I set there for an hour and a half. I finally walked out and to check an More

by DRDHC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
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March 13, 2022

Great service from Aaron Appreciate his efforts and care to get my daughters Jeep back to her. More

by RBULLOCK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
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March 13, 2022

Took 3 hours for my oil change even after I made the appointment a week earlier. Had to go ask what was going on and they checked me out and never told me when my truck had been finished. Otherwise it w More

by aaronlmajors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Challis
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Mar 24, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you for your feedback. We do set arrival times. Unfortunately sometimes circumstances happen out of our control on a vehicle prior that does set us back. We do appreciate you and your business. If you ever need anything please reach out. Thank you, Jeremy Yandell Service Director

March 13, 2022

Slow warranty work and lack of communication. 3.7 hour job took 4 days to complete. I suggest use another dealership for recall work. No rental car or loner vehicle, and don't really care if y More

by jprokup
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee
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Mar 24, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm so very sorry for the long wait time. We do definitely that you need your vehicle. I agree with lack of communication or is hard for a guest and their schedules themselves. We do try our best day in and day out, sometimes circumstances that are out of our control so happen. If you need anything please reach out to me directly. Thank you, Jeremy Yandell Service Director

March 12, 2022

All of the staff, from the receptionist, to sales to finance were amazing, helpful and kind. More

by EP10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heffernan, Tony Sangiovanni
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March 12, 2022

They were reasonable with their prices, all things considering. They treat their customers well. One of the better dealerships in oklahoma that I’ve been to. More

by TYLERMARMITAGE
Recommend Dealer
Yes
Employees Worked With
Kurtis Becker., Jordan Briner
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March 12, 2022

Braxton never fails me, treated me with respect and got everything I needed done perfectly! More

by Aja.stout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Aja.stout responded

I just bought my vehicle from Carvana and had a ton of repairs that needed to be done. I called landers about two weeks ago and they got me in that same day, and ordered the parts I needed, gave me all the informations I need and repaired it that next week. I had several other issues with the vehicle come up and so I called and asked what they could do and they did not hesitate to get the repairs done for me! Never taking my Jeep to anyone else, these guys are awesome! Braxton kept me updated at all times and made sure my warranty with Silver rock handled everything. Poor guy had to call them six times haha. Beyond grateful for this.

March 12, 2022

I was treated very respectfully and like my time mattered and was rewarded with a very reliable car , thank you!!!! More

by CHRISTINABARNES957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Deatherage
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March 11, 2022

My car only had 9500 miles on it. .. i was told my rotors need resurfacing and my brake pads replaced. Not to mention we ordered a part I asked before it was ordered if the veh was sti More

by Vixhawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
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Mar 11, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm very sorry for any issues that have occurred. We do care for each and everyone of our customers. The fee was from us buying this particular part from a parts distribution CENTER in which we don't normally stock. By doing that to make sure you were taken care of we are charged more then if we were to order straight from the manufacturer. In that instance the PDC charges is to return said parts. Your rotor situation of being turned. We do recommend replacement of a slotted rotor only due to the high performance of the vehicles these rotors are installed on. It is very possible to turn and safe for that matter just not something we recommend. If you have any questions or concerns please reach out to me directly. All the best Jeremy yandell Service Director

Mar 11, 2022 -

Vixhawaii responded

Heres the thing... if i had know before hand there was a fee associated with a return i would have never ok'd the order... i would have checked to see if there was a warranty first which i already asked the tech before hand if there was one he told me no. He didnt say there was any cancellation fee. That should be disclosed before anything is ordered... thats is a fail or ur service person. 2nd he told me there was only 2 options to replace or resurface. Nothing else. No other suggestions. I felt pressured to make a decision. I have no one to ask, as my father passed away this year, if that is correct information so im trusting ur business to give me the best possible info. I feel like i was taken advantage of and given no information or incorrect info while ur business just took my money. My family has bought vehicles from this place since 2014 and i just find it sad that this has happened. Again my Hellcat only had 9500 miles on it... so if my rotors needed resurfacing something is defective. Generally rotors and brake pads last for at least 30000 miles. I found this out after doing research on it but instead u all let me swipe my card for a repair that shouldn't have happened. This car was bought in 2019 with 547 miles on it so that should show u how much it is driven. It is well taken care of so again it is in my opinion that this company just took advantage of me not knowing ahead of time.

March 11, 2022

I drive the extra distance to have my vehicles serviced here. The staff is always helpful and never pushy. The waiting area is nice with a great coffee machine. More

by Tony H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genifer Burnell, Aaron Challis
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