Landers Chrysler Dodge Jeep Ram of Norman

Drove from Dallas to Norman to try to purchase a truck, this is a 3 hour drive. We saw this truck on the internet with a price of 41,900. When working with the sales guy and manager Marshall Towler they gi this is a 3 hour drive. We saw this truck on the internet with a price of 41,900. When working with the sales guy and manager Marshall Towler they give us a price of $46,000+ we told him what would the be OTD price and stated $43,000 was the lowest he could offer even though we had seen it for less online. A couple days later we called in again and talked to Shane Brooks who is the Directed and the quoted $40,500 plus doc fee of $250, we drove back down during the week because of the price he had quoted. When we got there he was gone for the day and we were working with Matt Foster who knew that Shane had quoted that price. Marshall got involved since he was the manager working at that time and said he did not know why Shane had quoted that price and he could not honor it even though we had the money and had driven 3 hours to pick up the truck. We left highly disappointed at this and a couple days later Jessica call several times asking us to go back. She stated she had talked to her boss and they would work with us on the price. I stated that we would not drive back down if we did not have something in writing because now we were going to pay less for the truck since that was going to be our 3rd trip there. She insisted she had told her manager the amount we were willing to offer and he wanted us to go back. When we get there everyone pretty much ignored us, Marshall has a sarcastic attitude with us and Shane who did not even introduce himself to us until we were telling him everything that happened said he could not do much except fill our tank with gas so we could leave. As we were leaving we drove by the truck to see it and talk about if we were willing to offer what they wanted. Kid you not about 7 sales people came out thinking we were going to do something to the truck or steal it. That made me very upset because of the way they reacted to the situation. There was a very very rude guy that works in finance but I don't recall his name that had a bad attitude and was even screaming at us. I am not the type to give reviews or even confront anyone but this was the worst customer service I have ever received at a dealership that I would not recommend it to anyone. And to top it off I just checked to see if the truck was still for sale and now they are asking even less than what they were asking us even though the stated they could not sell it for less. More

MR.JACKSON Is the definition of customer service and professionalism. His knowledge coupled with respect for our concerns made the deal ! He was very attentive to our questions and how we understood professionalism. His knowledge coupled with respect for our concerns made the deal ! He was very attentive to our questions and how we understood the process. At all times while we were in the facility and during the process , we knew where he was! His conversation was business like yet friendly and we thank god he was our agent.The gentleman in finance was also a pleasure to have met.In comparison to other dealerships we had visited , we were treated like we were important, thank you. BOB & LOUISE COWAN More

We sent in an internet inquiry late at night on Monday after finding out my SUV was totaled from a recent deer "incident". The next morning as we were taking our kids to school, Russell sent us an email after finding out my SUV was totaled from a recent deer "incident". The next morning as we were taking our kids to school, Russell sent us an email and then called us to find out what kind of vehicle we were interested in and how he could make this a great buying experience for us. My husband went in (by himself) to purchase the replacement vehicle. Russell met him at the door and walked him through all of the options we had in replacing my car. My husband didn't want to buy my car by himself because I am so picky. They talked about used versus new and ultimately decided a 2012 Charger was the best fit for us (we have a 16 year old running back so small was totally out of the picture). Russell put my husband at ease and worked with him to get the best deal possible and after they finished with finance, told my husband to bring me in that night to go over all the bells and whistles on my new car so I would know exactly how things worked. My whole family went back that evening to take delivery of our vehicle and Russell met us as soon as we stepped out of our rental to go over everything and answer any questions. Bruce Brown in finance is an absolute genius with finance and called us back the next day to let us know he had found a better deal that saved us over $100 a month on our new car. We started out this process totally skeptical about buying a new vehicle and paying payments after we had just recently payed off our totaled SUV. Russell Jackson and Bruce Brown made it a pleasure to get a new car without any games or gimmicks. It is going to be easy to send in that monthly payment that is so much lower then we ever thought possible for exactly the vehicle that I wanted. I would totally recommend that anyone go visit Russell Jackson and David Stanley Jeep Chrysler Dodge to purchase a new or used vehicle. More

I recently purchased a 2013 Ram 1500 Laramie from David Stanley Dodge of Norman. Ronnie and Brian were my salesmen and they were great. They were friendly, listened to what I had to say and went above an Stanley Dodge of Norman. Ronnie and Brian were my salesmen and they were great. They were friendly, listened to what I had to say and went above and beyond with my purchase. A+ . More

I'm a repeat customer and... RUSSELL JACKSON is I'm a repeat customer and... RUSSELL JACKSON is hands down the best!!! He's fantastic to work with and would recommend doing business with him to e I'm a repeat customer and... RUSSELL JACKSON is hands down the best!!! He's fantastic to work with and would recommend doing business with him to everyone I know. I love my JEEP GRAND CHEROKEE!!! Thank you Russell for the wonderful hospitality and friendliness. More

ABSOLUTELY PERFECT! I TOLD BRIAN BLACK WHAT I WANTED VS. MY ABILITY.... BUT HE MADE IT HAPPEN ANYWAY! I HAVE MY NEW WRANGLER JEEP SPORT UNLIMITED, EXACTLY AS A PRAYED ABOUT! THANK YOU BRIAN. GOD USED YOU BU MY ABILITY.... BUT HE MADE IT HAPPEN ANYWAY! I HAVE MY NEW WRANGLER JEEP SPORT UNLIMITED, EXACTLY AS A PRAYED ABOUT! THANK YOU BRIAN. GOD USED YOU BUD. More

Normally hate buying cars from a dealership. This experience was totally different. I was very particular about what I wanted and they worked until I was happy. Then gave me a great price without ha experience was totally different. I was very particular about what I wanted and they worked until I was happy. Then gave me a great price without haggling. The price even surprised my loan officer. Then they helped me pull the toolbox off my tradein which was not easy. Everyone I dealt with went out of their way for me. Can't thank them enough. More

Highly would recommend this dealership to everyone!! Justin was great as well as all the employees there!!! We had a terrible experience at the Midwest city store, but these guys in Norman were excellen Justin was great as well as all the employees there!!! We had a terrible experience at the Midwest city store, but these guys in Norman were excellent I will never go to any other dealer. This group at Norman were truly a class act and closed the deal Midwest city said couldn't be done!! More

Richard was very helpful during my choice of truck. i felt he was honest and had a good work ethic. He was able to answer all my questions and made me feel at home. I felt nothing fake or put on by Ric felt he was honest and had a good work ethic. He was able to answer all my questions and made me feel at home. I felt nothing fake or put on by Richard. He is an inspiration working through his battle with cancer. derek was pleasant to talk with and was the first salesman to ever sell me the extra warranty. Either he is real good or i was slow this day. He did a good job explaining warranty and the way it works. I hope your service dept. is as good as the sales with Richard and Derek were. Thanks Roger Price More

Hank Bradley is amazingly knowledgeable in all areas of business. Hank Bradley is extremely committed to customer service. I highly recommend Hank Bradley to everyone! business. Hank Bradley is extremely committed to customer service. I highly recommend Hank Bradley to everyone! More