Landers Chrysler Dodge Jeep Ram of Norman

ONCE WE GOT VEHICLE HOME THE NEXT MORNING WE NOTICED A DENT IN THE BACK PANEL. CONTACTED THE SALESMAN ON SUNDAY AND SAID TO SEND PICS AND THEY WILL CALL US ON MONDAY. NEVER HEARD ANYTHING ON MONDAY, SO WE DENT IN THE BACK PANEL. CONTACTED THE SALESMAN ON SUNDAY AND SAID TO SEND PICS AND THEY WILL CALL US ON MONDAY. NEVER HEARD ANYTHING ON MONDAY, SO WE CONTACTED DEALERSHIP AND STATED WE WERE GOING TO BRING TRUCK BACK. WE WERE TOLD “NO" LET’S WAIT TO SEE WHEN WE CAN FIX IT. NOT NEEDING A LOT OF TIME TO THINK THIS THROUGH, I DID NOT WANT THE TRUCK ANYMORE. ITS SUPPOSE TO BE A 2014 BRAND NEW “YES, SCOTT RIGNEY" PERFECT TRUCK. WE SHOULD NOT HAVE TO GET IT FIXED. BUT THE FINANCE PERSON WAS MORE WORRIED ABOUT THE MEASLEY 2,000 DOWN PAYMENT AS HE CALLED IT “A FEW DENT I STOPPED PAYMENT ON MY CHECK AND TOLD THEM I WANTED THE DEAL STOPPED. I EXPLAINED THAT I WOULD BE THERE ON SAT MORNING TO RETURN THE TRUCK AND WANTED MY PAPERWORK TO BE VOIDED OUT. AFTER, I MADE THAT STATEMENT THEN DALE ANTHONY CALLED MY HUSBANDS CELL PHONE AND THREATENED TO TAKE MY CHECK TO THE DISTRICT ATTORNEY OFFICE. WOW, AGAIN THEY WANT THEIR MONEY BUT DO NOT CAR ABOUT MAKING CUSTOMERS HAPPY, OR DO THE RIGHT THING. WE SHOWED UP ON SAT, DRIVING OVER 100 MILES AND WAS TOLD BY SCOTT RIGNEY “OH THAT'S NOT HOW IT WORKS" WE WILL FIX YOUR TRUCK. I TOLD HIM I DO NOT WANT THE TRUCK NOR DO I WANT TO DO BUSINESS WITH THEIR DEALERSHIP. BEING BULLIED AND TRICKED INTO DEALS IS EXACTLY WHAT HAPPENED TO THIS DEALERSHIP IN NEW MEXICO WHEN THE ATTORNEY GENERAL GOT INVOLVED. SCOTT RIGNEY SHOOK MY HAND AND STATED TO ME “I AM SO SORRY THAT YOU ARE MARRIED TO SUCH AN xxxxxxx WHO DOES NOT CARE ABOUT YOU" "IF YOU TURN THIS TRUCK IN WE WILL COME AFTER YOU NOT HIM" WELL SCOTT, MY HUSBAND IS NOT AN xxxxxxx AND HAPPENS TO BE A VETERAN OF DESERT STORM WAR. HE HAS RECEIVED 3 BRONZE STARS AND NUMEROUS OF OTHER MEDALS DEFENDING OUR COUNTRY. SO HOW DARE YOU INSULT A WAR HERO AND CALL HIM NAMES. TRUST ME “ARMY STRONG" WE ARE A FAMILY AND FAMILIES STICK TOGETHER. I WILL MAKE xxxx SURE OUR STORY IS TOLD TO OUR FRIENDS AND THEN TO THEIR FRIENDS ECT..... AS WE LEFT THE DEALERSHIP WE HANDED THE KEYS WITH A FULL TANK OF GAS JUST LIKE THEY GAVE US WITH SCOTT RIGNEY. HIS ONLY INTELLIGENT WORDS HE CAME UP WITH TO MY HUSBAND WAS, “I WILL HAVE THAT TRUCKED TOWED TO YOUR HOUSE BEFORE YOU CAN EVEN GET HOME" REALLY????? HOW PROFESSIONAL ARE YOU???? THE BEST PART IS WHEN WE GOT HOME THAT NIGHT SCOTT RIGNEY HAD THE TRUCK DROVE OVER 100 MILES TO OUR NEIGHBORS HOUSE AND LEFT IN THEIR DRIVEWAY.THEREFORE, HE TOOK THE LIBERTY TO ADD MILES ONTO THIS TRUCK THAT IS SUPPOSE TO BE BRAND NEW.HE LEFT THE WINDOWS DOWN, IN SOMEONE ELSES YARD AND HAD NO CONCERN ABOUT THE VEHICLE, ONLY WANTED TO USE HIS POWER. WHEN WE TOLD HIM WHAT HE HAD DONE, ALL OF A SUDDEN HE WANTED TO ADDRESS MY HUSBAND AS SIR. HE WENT AS FAR AS ASKING HIM NOT TO ALLOW OUR NEIGHBOR TO HAVE THE TRUCK TOWED OFF OF HIS PROPERTY AND ALL OF A SUDDEN WE CAN WORK THIS OUT. NEEDLESS TO SAY, THEY NEVER CAME AND GOT THEIR TRUCK WITH THE BIG DENT IN IT. ALSO, CONTACTED THE LEINHOLDER TO LET THEM KNOW THAT I AM NOT GOING TO ACCEPT THE TRUCK DUE TO IT WAS DAMAGED. OF COURSE, THEY DID NOT BLAME ME AND SAID THAT THE DEALERSHIP JUST HAD TO TERMINATE THE FINANCIAL AGREEMENT. BUT OF COURSE ON MONDAY THEY PUSHED THE FINANCIAL PAPERWORK THROUGH. THIS DEALERSHIP ONLY CARES ABOUT THEMSELVES AND NOT THE CUSTOMERS. OH THEY WILL SEND YOU COOKIES IN THE MAIL FOR A THANK YOU, BUT WHAT ABOUT MAKING A WRONG A RIGHT. I TOLD THEM I DO NOT WANT TO DO ANY BUSINESS WITH THEM AND THEY STILL DO NOT HAVE THE COURTESY TO CONTACT US TO COME GET THE TRUCK OUT OF MY NEIGHBORS YARD. MY SON HAS BOUGHT 2 TRUCKS THEIR AND BROUGHT 2 FRIENDS THEIR AND THEY PURCHASED VEH. WELL THAT WILL NOT HAPPEN AGAIN. AND THIS CRAP ABOUT IF YOU REFFER SOMEONE THEY SEND YOU 200.00 WELL MY SON NEVER RECEIVED HIS MONEY. SALE AND REPENT THAT IS WHAT THIS DEALERSHIP DOES. WELL SINCE THEY DO NOT WANT TO MAKE THINGS RIGHT, WE HAVE CONTACTED THE OKLAHOMA ATTORNEY GENERAL OFFICE AND WILL SHOW HIM THE ARTICLE FROM NEW MEXICO. SOUNDS ALL TOO FAMILIAR. I JUST WANTED THEM TO TAKE BACK A TRUCK THAT HAD A DENT IN THE SIDE AND THEY WOULD NOT. I HAVE NEVER BEEN SO HURT BY WORDS AND I WAS A COLLEGE COACH AND ATHLETE AND HEARD PLENTY OF WORDS IN MY DAY. TO THINK, HOW THEY TALKED TO A HUMAN BEING OVER A VEHICLE. I WAS NEVER OFFERED A DIFFERENT VEHICLE. SCOTT RIGNEY TOLD ME THAT HE HAD THE POWER TO DO A COLLATERAL TRADE OR ALLOW ME TO PICK ANY OTHER VEHICLE BUT WILL NOT OFFER THAT TO ME, BECAUSE,”MY HUSBAND IS SUCH AN xxxxxxx”. THIS WAS MY FIRST NEW VEHICLE IN MY NAME AND I WAS TOLD THAT I WAS NOT BEING PRACTICAL TO EXPECT A PERFECT VEHICLE. PRETTY SAD WHEN ALL THE EXCITEMENT IS TAKEN AWAY BY IMMATURE EMPLOYEES. THE WORDS THAT WERE SAID IN REGARDS TO MY HUSBAND WILL NOT GO AWAY. I WOULD LOVE TO HAVE THIS SITUATION MADE RIGHT. DO NOT THINK I WOULD NOT PRAISE MR. PRITCHARD FOR MAKING MY EXPIERENCE A GOOD ONE, BUT RIGHT NOW I AM TRULY DISGUSTED AND HURT. I WORK HARD FOR EVERY DIME I MAKE AND WOULD LIKE TO HAVE SOMETHING THAT I CAN BE PROUD OF. More

I truly appreciate the time that Mr. Russell took with me. He helped me find the vehicle that fit my needs. I will be back for all my future purchases. Thank you me. He helped me find the vehicle that fit my needs. I will be back for all my future purchases. Thank you More

Wish we could have finished and gotten it detailed the same evening we bought vehicle...an added hassle. Everyone was friendly, efficient, and timely, otherwise. same evening we bought vehicle...an added hassle. Everyone was friendly, efficient, and timely, otherwise. More

Everyone I encountered at David Stanley Dodge was very friendly. I was asked by a dozen different people if there was anything I needed while I waited for delivery. Ronnie was very helpful while Russell w friendly. I was asked by a dozen different people if there was anything I needed while I waited for delivery. Ronnie was very helpful while Russell was finishing a deal with another customer. Shellie in finance was very nice and took time to ensure we understood the loan specifics. I believe the "wrap" coverage policies are over priced and decided against the purchase of one. I would like a price for a Chrysler extended warranty with the hi-tech type option and will be shopping around for the best price. I took delivery of the vehicle without a wash and vac since the detail dept was really behind and found a paint chip on the passenger door when I went to the carwash after driving home that day. Overall I am very satisfied and recommend David Stanley Dodge in Norman to anyone looking for a new Dodge. My experience the week befor at the Midwest City location was very disappointing, fortunately I ended up in Norman and realized they are associated in name only. Go to Norman, it's worth the drive. More

David Stanley is the best dealership in Oklahoma! They worked so hard to find me exactly what I wanted! I highly recommend them any time! worked so hard to find me exactly what I wanted! I highly recommend them any time! More

Russell was very patient and we appreciate he did not push even though it took us three days to decide on the Jeep A couple items needed to be added post sale and he handled everything -- including a lo push even though it took us three days to decide on the Jeep A couple items needed to be added post sale and he handled everything -- including a loaner while the was completed. Thanks, Russell! More

My sales man was wonderful. He was not pushy or overpowering. He let me make MY decisions in MY time. I would recommend him to anyone looking for a car. overpowering. He let me make MY decisions in MY time. I would recommend him to anyone looking for a car. More

great atmosphere and a pleasure to work with. very pleased with russell jackson. he made buying my new jeep wrangler easy, with no back and forth price playing. he actually followed up with us several pleased with russell jackson. he made buying my new jeep wrangler easy, with no back and forth price playing. he actually followed up with us several times after the sale.Impressed!! also the dealership is easy to find and clean. everyone seemed willing to help. i'll make the drive to norman from edmond to make all my maintainance. and kudos to finance. although i came prepared with my own financing, i couldnt pass up the opportunity to take advantage of some savings there. Amin Ashtab is awesome. I never heard of gap insurance; at least not the way it was explained to me that day. After Amin's presentation, i also took advantage of gap, along with some other protection. with all this my payments was only 12 more monthly with protection compared with credit union that offered no protection. thanks!! angellita byrd More

I am inquiring why I am being asked to renegotiate my original contract signed 11/02/13  based on no bank willing to finance at 75 months but rather 72 for a $14 a month increase in monthly payment.  original contract signed 11/02/13  based on no bank willing to finance at 75 months but rather 72 for a $14 a month increase in monthly payment.  Upon entering David Stanley they want you to fill out a form for credit.  I informed you all I had less than good credit but was assured that the vehicle I chose and my credit would be at $500 monthly payment.  I then was moved to Derrick in financing who played with all the numbers but could only get my payment above $700.  I even chose the plan with 100,000 mile extended warranty and gap insurance and signed the agreement for 75 months.  I left David Stanley with my new vehicle and waited for my payoff and tag title tax.  Three weeks later i am getting phone calls saying they forgot to have me sign a form.  In fact they wanted me to sign a new contract for increase payment.  I refused and stated i never wanted my payment that high in the first place. This is where i met you Mr. Byrd who somehow in five minutes was able to not only not increase my payment but decrease it to $715.  When asked how,  I remember your honorable response of "well we had to increase your trade in and shave some of our profit" but your all about moving units.  Hmm back comes Derrick who starts printing paperwork at my awesome decreased payment.  But wait, I guess the shaving off there profit actually meant taking away the warranty and gap insurance.  Well makes sense the payment goes down because the total finance amount went down.  So sweet of them,  and then here comes the director of new car sales who wants to inform me that he got my payment down like I wanted and that I should be happy.  I explain that I wanted my warranty that Derrick sold as essential but now apparently is not needed and can be purchased later at 0%..  I am told that i can take the offer or he will force the original agreement through because they do 3 million per month through these banks and they can get the bank to shave off  a few points and lock me into higher payment. Needless to say not impressed or intimidated. Finally Derrick comes back in reprocesses paperwork and adds in another $800 for gap insurance.  I refused to sign anything and left. I asked for truck back and was told it was sold already.  I do not understand why I am being told that my vehicle has been sold yet my lien holder shows no payoff has been made.  Per reading the agreement it clearly states that the dealer will have to finalize financing within 15 days of signing which is 11/02/13.  It appears that David Stanley has failed to finalize my financing or I wouldn't be getting called back to change the terms. Furthermore the agreement states that David Stanley will maintain my trade in until financing is finalized.  I again have been told that my trade in has already been sold.  It seems to me that David Stanley has failed to meet any terms of this contract and has resorted to pressure tactics and threats of holding me to my "original contract" when I did not initiate any change from the contract on 11/02/13. I would like to know why David Stanley feels practicing Yo-Yo financing is acceptable.  I do not wish to continue business with David Stanley if this is the practice from the top down.  I recorded the conversation with finance where I was told specifically that TFCU and USAA were included in the 500 lenders that reviewed my loan application.  This is a blatant lie that was later recanted regarding TFCU but maintained for USAA but only after making it obvious I was recording.  I am requesting information regarding the sale of my 2007 Dodge and if it truly has been sold or if this is a lie.  I am also requesting clarification on why I am being told my credit has been ran through TFCU and USAA when David Stanley does not use these two institutions in their 500 lenders.  I do have these statements recorded in case these allegations are disputed.  I feel as if I am being targeted because of my credit score as a potential pushover who would be susceptible to this type of yo yo financing scam. Unfortunately you failed to account that I am a disabled Veteran and an Oklahoma City Police officer who doesn't get intimidated easily.  I, the Attorney General, and the Better Business Bureau look forward to your reply and clarification on the sale of my trade in vehicle being sold prior to finalizing my contract.  I also look forward to turning in this Dodge Durango that is no longer new to you all for resale.  Thank you Jim Cortez More