Landers Chrysler Dodge Jeep Ram of Norman

Epic Problems It a power train warranty repair. Cylinder 8 rocker failure, and the cam was damaged. It was assembled incorrectly (I didnt make it a mile away, new c It a power train warranty repair. Cylinder 8 rocker failure, and the cam was damaged. It was assembled incorrectly (I didnt make it a mile away, new check engine light, cylinder 4). Do a new head was ordered, installed, I drive off and more check engine lights. We are going on approx. 4 weeks now. To make matters worse, another customer backed into my Jeep. Therefore, it needs body work, and service for the same problems that started almost a month ago. I honestly would just like a drive a functioning vehicle. It's a SRT Grand Cherokee and my loaner was a Grand Caravan. The staff are friendly, but competance comes into question. I know no one remembers the missing fan shroud cover that was not attached properly, got torn up by my belts, and later replaced (3 visits)..it missing again and the tech said it never was there (that was the water pump self destructing and stranding me incident). To add insult to injury, the coolant line was also leaking (afterwards) and my car reaked of coolant for 2 weeks. I figured it out myself and fixed it with a new pipe clamp. More

Great Service Center We had a problem with our shifter that had been "fixed" 3 years ago on a brand new Grand Caravan. The problem came back and we took it in with all th We had a problem with our shifter that had been "fixed" 3 years ago on a brand new Grand Caravan. The problem came back and we took it in with all the documentation. They worked on it for 2 weeks to get it to occur again and saw the problem twice. They really worked hard to fix this for us and really spent the time needed on it. We are so happy to have our car back again and really trust them to do a real professional job on any fix needed in the future. Both Justin and Braxton called us with updates and kept us in the loop and worked hard to find the problem. More

Personnel The customer service representative was excellent in helping us select our new vehicle. However, the personnel in the office needs more training in The customer service representative was excellent in helping us select our new vehicle. However, the personnel in the office needs more training in their use of word selection that some people find objectionable. IE calling a female a girl who is older than 16, and recognizing other female whom they work with as gals. These individuals need to be shown a more respect, especially when the comments are said behind their back. More

Excellent service from before I even walked in! Everyone was so nice & helpful! The smoothest, quickest car purchase experience ever! I am disabled with a service dog and I was treated like a queen Everyone was so nice & helpful! The smoothest, quickest car purchase experience ever! I am disabled with a service dog and I was treated like a queen. Keep up the excellent work! More

Recalls Great service, cruise control reprogrammed. Would definitely recommend Landers. Waiting on safety recall U50 Changed oil & filter Rotated tires Great service, cruise control reprogrammed. Would definitely recommend Landers. Waiting on safety recall U50 Changed oil & filter Rotated tires f Garret was very knowledgeable and helpful. More

Good overall experience Dealership was very busy as it was a Saturday afternoon. Reuben was able to have the paperwork out to me ahead of time and we were off with our new c Dealership was very busy as it was a Saturday afternoon. Reuben was able to have the paperwork out to me ahead of time and we were off with our new car as quick as can be expected More

Awesome to work with, one of the nicest guy I’ve ever dealt with. I wish all car buying was this easy, wasn’t really going to buy a car when I stopped by to work with, one of the nicest guy I’ve ever dealt with. I wish all car buying was this easy, wasn’t really going to buy a car when I stopped by More

Great Everyone in every step was nice and explained the process well. This made the car buying experience not so overwhelming. Great job all the way. Everyone in every step was nice and explained the process well. This made the car buying experience not so overwhelming. Great job all the way. More

New truck named Pearl We were helped by a new sales rep. named James Schroder. he actually came in on his day off to show us some trucks. Did a great job. One of your ve We were helped by a new sales rep. named James Schroder. he actually came in on his day off to show us some trucks. Did a great job. One of your veteran salesmen named Reuben assisted him. Between the two of them the experience was excellent and the purchase is just what the wife wanted. Can't beat a deal like that. More